The Puppy ExperienceBuyer beware

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a verified customer
Verified customer

We saw Puppy store and decided to stop in and look at the puppies. My daughter fell in love with a puppy and they said it was a breed that has been around for a while, (unfortunately for us, no one has ever heard of it). She said it was a designer dog called a baby hippo, or a bar shar. Well those two names refer only to a sharpei and a Bassett Hound mix. We were told the dog we like has those features and a beagle mixed in. I asked over and over and was told the breed is popular. We bought the dog and then had to deal with Jeff-an arrogant pompous self proclaimed dog expert. He was like the financial officer when you buy a car. Tried to sell us everything but the kitchen sink, then gave us a disortation on training the puppy. He also told us that the guarantee was only good if we used his Vet.

So we went to his Vet and I asked the vet about the training procedures Jeff told us to do. He didn't agree with one thing, and we realised we were sold items we didn't need, or the Vet said don't use that. I guess to be nice the Vet said, He wouldn't do things that way, he said the food we were told to give was much too little. My daughter called Jeff to ask him a question and he yelled at her as if she was his daughter and treated her like an idiot.

Now for the best part. The Vet told us, he never heard of this breed and we realised it was just a cute mutt. The dog had parasites, and a bad cough. We checked on line and he was right. This breed doesn't exist. THEY LIED ABOUT EVERYTHING. There was one bright spot and that was Jenn. She was very helpful and addressed our concerns, although she also insisted this breed has been around a while. No it hasn't. Oh, and the free first vet visit (as they promised) cost me $140.00. One of the Vet techs said they have a habit of not telling people the entire truth, and he has this problem with them often. Again, BUYER BEWARE. Everything they told us was a lie or wrong.

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  • Pr
    proudwheatiemommie Apr 01, 2013

    not defending anyone here..but i had a chiweenie die of parvo i had no other dogs in my house i had a friend who breed it and gave it to me and weeks after i got it the pup passed away from parvo. they do not kno how dogs get parvo or why or how its transmitted so u cant blame them bcuz if u had your puppy aropund other dogs or outside it cudve been ur own fault...just sayin

    0 Votes
  • Lo
    lorraine heba Nov 24, 2012

    The Puppy Experience is the biggest ripoff going.I bought a puppy Oct.13, 2012 and it DIED on October 21, 2012 of THE DEADLYPARVO VIRUS!! I have requested a refund and vet bills, even had to get my lawyer involved and still they refuse to communicant with me...i submitted 2 "Unfit for Sale" forms 1 from my vet and 1 form from the P.E.'s vet Dr. Miller...They don't call or even act as though they sold me a puppy...I don't know how these people can sleep at nights ripping off senior citizens..In my estimation they are just a bunch of crooks out to steal your money...Run from this place before you Experience what I'm Experiencing...The Puppy Experience should be made to answer for what they are putting me through...

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  • Ev
    evans72 Dec 16, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I guess being the most respectable pet store and having the largest customer base on long island and the tri state area can cause a company to be in the spotlight quite a bit especially in such a controversial business as this. The Puppy Experience Never had to take short cuts because the kennel is located in such a great area. The traffic alone from people who come from all areas simply to pumpkin pick, wine taste, apple pick, strawberry pick, x-mass tree picking, boating, travel the ferry in orient, fox woods, restaurants, north fork, Tanger Outlets, Aquarium and many other fun filled family activities. Coincidentally these people do pass by this beautiful place and love stopping by. The Puppy Experience has great dogs and are all from USDA breeders. The Puppy Experience challenges anyone who believes differently to come and look over all breeder information on any of there dogs. . Inspectors from the state have been to The Puppy Experience and are aware of the animal activists & other pet stores that sole intent is to slander for there own radical beliefs. These groups of people are being privately investigated and exposed to a class action lawsuit by The Puppy Experience. The Puppy Experience was happy to hear that Mr. Thompson from the SPCA had also been to The Puppy Experience. During one of his visits a customer spoke to him while at the store. This was not known by The Puppy Experience at the time. The Puppy Experience days later found out commented on the internet that this SPCA officer told her that he bought and boarded a dog for his niece there. She then stated how comforting it was to have a uniformed SPCA officer telling her this. This is why The Puppy Experience is not surprised to hear these things especially this time of year. The Puppy Experience spoke to the parties mentioned in the allegations that unregistered puppies were brought to The Puppy Experience which was unfounded. The puppies went back to the breeders and also to The Puppy Depot (AKA Peebles) Located in Medford and Sportsman Kennels Located in Manorville. The Puppy Experience Success and Popularity has been under attack for many years. Unfortunately the animal activists, disgruntled employees and envious pet stores put the attack on the biggest and the best. Any relationships that The Puppy Experience endures is only in its best interest of its puppies, customers, family & staff. The Puppy Experience does not condone anyone who has to cheat or take short cuts. Puppy stores like Yippity Yap who made channel 12 news for not providing breeder info and buying from puppy mills, Sportsman Kennels (Also known as the death Chamber) who also buys from puppy mills & puppy brokers. They also hide behind their fake breeding stock which they lie about, forge registration paperwork and say there puppies are bred from their older dogs posing as parents on their premises. Puppy Depot Well known for Jordans emaciated dogs, smell and hygiene was also shut down for the same reasons as Yuppy Puppy. Now its being run as Peebles. The Puppy Experience does not condone this behavior. The Puppy Experience has always been known for its 5 Year Health Warranty, Cleanliness, and its great vet relationships throughout Long Island. The Puppy Experience has been in business long enough to understand how far people will go to discriminate against them even with false accusations of medicine practicing, and sick dogs. The Puppy Experience Spares no expense with a team of vets that take care of all the puppies The Puppy Experience has been in business for a long time and loves helping customers find new homes for there new puppies. The Puppy Experience must be doing something right to do as well as they have. The proven fruits of The Puppy Experience will hopefully be cast down for generations to come. We need a great place like this to find a great dog.

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  • JuliePooh51265 Nov 10, 2011

    If they tell you it's a mutt, they can't charge the exorbitant prices that they probably do. I hope all of the puppy's medical issues are fixed. On the bright side, mutts tend to be much better dogs and are healthier than pedigreed ones. I hope your family finds a lot of joy with your new baby. :)

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