LoseTheBackPain review: Heal n soothe, super joint support, rub on relief
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I ordered 3 Bottles of Heal N Soothe, 1 Super Joint Support and 9 Rub on Relief. One bottle of Heal N Soothe was a free trial. I am not able to take these capsules as they give me diarrhea and my doctor advised me not to take them. I have been trying to make contact with is company for over a month. Will not return emails and won't answer their phone. My order was placed on 6-30-20 order # 2940882, shipment ID p15069411. Their website said they would give you a refund and how to go about doing it, but you can't when they won't answer their email and phone. I am 75, a recent widow and on a pension. I also have extreme back problems and I was hoping this company could help me. I would appreciate any help you can give me. I am hoping for a refund. Thank you- Ellen Skinner 809 Cason Street Plant City Florida 33563
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), your Smart Ship order was stopped on 7-30-2020, and we will refund that order. Regarding your Initial order you can return that order to the address on the back of the packing slip or on this page https://losethebackpain.com/contact-us/.
You do not need to contact us before returning just place a short note in the package with you name and contact info so we know who you are.
If you have any customer service needs with us please use this form https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
The complaint has been investigated and resolved to the customer's satisfaction.
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