LoseTheBackPain review: Heal n soothe, super joint support, rub on relief

I ordered 3 Bottles of Heal N Soothe, 1 Super Joint Support and 9 Rub on Relief. One bottle of Heal N Soothe was a free trial. I am not able to take these capsules as they give me diarrhea and my doctor advised me not to take them. I have been trying to make contact with is company for over a month. Will not return emails and won't answer their phone. My order was placed on 6-30-20 order # 2940882, shipment ID p15069411. Their website said they would give you a refund and how to go about doing it, but you can't when they won't answer their email and phone. I am 75, a recent widow and on a pension. I also have extreme back problems and I was hoping this company could help me. I would appreciate any help you can give me. I am hoping for a refund. Thank you- Ellen Skinner 809 Cason Street Plant City Florida 33563