Upon paying for shipping for an alleged survey fee for winning a prize, after completing the transaction I checked my bank account that there was two charges for this single transaction.
After checking into the matter I found that I was being charged for something that I did not buy or ask for. Iater find out from the customer service rep that the shipping free was non refundable and I could not cancel this so called order that I never made I requested a refund because I did not place an order for anything, and that it was added to the fee for shipping which was for a survey fee. Now they do not want to refund me my money and it seems that this is a policy that they have.
I did not make this order and want my refund of $89.95
Desired outcome: A refund of $89.95 and be in compliance with the rules and description of the survey and the payout
I also thought it was a servay and the shipping was $1.95. Now I keep getting a reoccurring $99.99 charge on my card! I want this removed immediately!