Texas Roadhouse reviews and complaints 1
View all 399 complaintsTexas Roadhouse - personnel & food
We asked for a booth due to the fact that we have a small child that has trouble sitting at tables. We were seated at a booth then asked to move. When our server asked why they moved us, she was told because the head hostess told us to.
Our server, Katie apologized several time because we were asked to more AFTER being seated. It's 11:00 on a Sunday, most booths were empty. A family was being seated at a table beside us & asked for a booth. That family was told there were not booths available. Again almost all the booths were empty. I want to make sure management knows what their serves are doing. It was rude & disrespectful to the customers to not accommodate their wishes when the restaurant was practically empty.
Again I want to commend our server, Katie for the many apologies & excellent service.
I also ordered filet & grilled chicken. The steak was excellent but the chicken was dry & burnt. We normally eat here every Sunday after church and today was not a good experience from some of the staff. Again our server Katie was beyond great!
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