Terrys Florist review: Flower delivery process and communication with customer

Very poor communication. Repeatedly misled me about what was possible/likely with respect to delivery. Did not deliver with the appropriate card and then lied about it. They advertise "day of delivery" and I opted for the following day, figuring that if they were advertising honestly that this would not be an issue or that they would communicate with me appropriately if it was not possible. They only called me the day after they said they would deliver to try to fix errors and never contacted me to confirm delivery. (I had to follow up/get information from grieving family members to get answers and then call Terry's Florist again.) Overall, an unnecessarily stressful experience I especially did not need in light of the funeral the flowers were for. The lack of empathy for why timing mattered and why I was requesting honest communication was striking.