TeePublic

On February 15, 2022 I received notice that "as a result of violation of our terms and conditions TeePublic deleted my account. Further, the correspondence reads that "If you believe your work has been removed or disabled by mistake or misidentification, you are welcome to contact us and we will consider the matter."I have contacted *** on 5 different occasions and have yet to receive a response. I contacted them on 2/15, 2/17, 2/22, 3/7, and again on 4/5. My emails go ignored.1) I am owed money from my sales for the prior month of February 2022. I make Mardi Gras shirts primarily and my designs sold substantially during February and I had accrued a significant Designer Earnings. I want tis paid out to me.2) I want my account restored or a detailed explanation as to why I was deactivated. ALL of my designs are original designs. That's what I do: I make Mardi Gras krewe logos and *** culture. The only fathomable reason I can think why I was disabled was because I had previously had 3 designs inexplicably removed:#1 was a silhouette of a mouse and a fleur de lis. *** claimed this. The design was entirely original and did not say or reflect anything about ***.#2 was literally two eyes and a mouth to form a face. I still have no idea why this was claimed.#3 was 100% my own logo of a dance troupe in ***. The claim had the least merit of all and no evidence was ever provided to me.Please do not direct me to contact ***. I clearly have done this - repeatedly.Thank you.

On 4/26/22 I ordered two t shirts from the teepublic website (3pm PST/6pmEST). On the website it states they let you make changes to your order for up to 2 hours after being placed. I had a size and color issue I noticed needed to be fixed as soon as I completed order. What had been selected was not what had been selected and Im not sure how it was even changed without me changing it. Anyways I follow instructions on website to edit my order and the website would not allow me to change my order. I tried to find a phone number contact, there isnt one. As well as sending a message to customer service but at this time its after 7pm EST and the business in *** was obviously closed. I was hoping to hear something back the next day regarding my order, however I get an email saying my order has been *** and is ready to ship? What?! I wasnt able to edit my order?! Why?! Now Im being charged over $50 for something I didnt order because the website was glitchy and wouldnt let me edit/cancel. I was unable to get in touch with anyone because business is closed?! Yet they work after hours?! None of this makes sense. On their website they claim they will make it right if youre not 100% satisfied. That apparently doesnt include when they mess up and do not want to refund your money. I have sent multiple messages to the company and still havent heard anything back. I am so frustrated I do not want the shirts anymore just a refund. This is a terrible business and needs to update its website to allow it to do what the site is supposed to do. If I could have edited/cancelled my order like I was supposed to be able to I wouldnt be writing this message in the first place. I am so frustrated with this whole experience.

I have had a storefront on TeePublic for many years and all of a sudden, last week, I got an email saying my account has violated TeePublics terms and conditions, my account has been removed, and to email the legal team with any questions. I have sent NUMEROUS emails to the legal team, the community team, the artist/designer team and I get no response. In my emails I have explained that all of my designs are my creations and I would be happy to send over the photoshop files. It has been 6 days and no one from TeePublic has emailed me back.Yesterday I decided to email a generic question to TeePublic from my work email address (instead of my personal email that is associated with my TeePublic account) and I got a response very quickly! I was also told in that email that if I need anything at all let TeePublic know and they would be happy to help! I responded back with my frustrations at trying to reach someone about the removal of my account and that I would like to rectify the problem, and for TeePublic to let me know what they need from me to reactivate it. Its been 12 hours and theres been NO RESPONSE! For the better part of this last year TeePublic has had thousands of sales of merchandise from my designs; one design alone has had over *** sales. My earnings have become a great revenue stream for me. If there was an issue with a design of mine, I would have appreciated an email about it, not the removal of my entire account. I have also accrued over $500 worth of profits from my designs for *** but now that my account is gone, I dont know whether TeePublic is planning on paying me my designer earnings. TeePublic has made sales off of my artwork and I would expect the compensation for that.I would very much like to keep selling my designs on TeePublic and would appreciate them reactivating my account.

On August 7th 2022, I successfully set up an account with Teepublic's website as an artist, even though I had purchased from them before in the past. I was excited to work with them and I immediately began uploading my own art to the page. Withing 48 hours of that, I made a several sales, accumulating well over $100 in shirts and coffee mugs.Unexpectedly, on the 16th of that same month, I had a customer tell me they were unable to purchase from my account via TeePublic. I checked online to see if there was an issue, where I learned that I was emailed by the business in question, a "Violation of Terms and Conditions" letter. The email did not explain what it was that it found on my page to come to this conclusion, just that it will be closing my account. It prompted me to contact their legal team if I felt this was in error.Furthermore, the money that I earned wasn't delivered to my PayPal account.I emailed their legal team, at once, expressing my objection and that if there was an error, I was more than happy to resolve it and wanted a restart with my account at TeePublic.By the 20th (4 days later) I hadn't heard from anyone at TeePublic. So, I emailed them again. No response.On the 25th (9 days after VoTS Email by TeePublic) I still had not heard from them, so I decided to email their "Help" section of their website, instead of legal like before. An autogenerated email replied saying "we'll be following up with a detailed response as soon as possible. "There was no response.I waited out of respect, that was clearly not reciprocated, just under a month for an email, call, or at the very least, the money they owe me for my art that I earned. And when I recieved none of those things by September 23, 2022, I emailed them a final warning of non-payment and to respond within 48 hours, to which they did not, as of the 27th.I originally wanted to reactivate my account so I can sell my art again via TeePublic, now I just want my compensation for my work.