The complaint has been investigated and
resolved to the customer's satisfactionResolved TD Bank — penny arcade charge for unicef donations
resolved to the customer's satisfaction
I went into TD Bank today to ask if they would be willing to waive the Penny Arcade charge for my son's preschool who had collected for UNICEF and now needed to send the money in. Since they are 2, 3 and 4 year olds, they are not able to count the change out accurately and even attempting to do so, would take them too long. I explained that while we had a number of parents who had TD Bank accts at the school, it seemed like a lot to ask them to take a day off work to accompany the class so that UNICEF could get the money that was collected for them. Previously, TD Bank did not charge. As part of the school's program, the kids worked their collection into an age appropriate math lesson and then walked the money over to the branch. Could they figure out a way to work with us? No was their response. What bothered me most about the exchange was not just their reaction, "No" in so many different forms including "How are you any different than a church?" but that the manager, Jason Dull, tried to then profit off of the UNICEF collection by telling me if they wanted their change counted for free the PA should move their acct to TB Bank or the school could. I really can't tell you how angry it made me. It made me angry that he could want to take any of that money intended for UNICEF. It made me angry that they tried to profit off of money collected for children who have nothing. It made me angry that he couldn't understand the greater lesson he had the opportunity to teach small children. For the life of me, I can't understand why he didn't see why everything he said was so wrong.
I've called customer service but haven't gotten anywhere with them. I truly didn't think that anyone would be that greedy or even that ignortant. There were a dozen ways TD Bank could have worked to solve this one--plenty of which could have resulted in good publicity for them. Such a disappointment.
More TD Bank Complaints & Reviews
- TD Banknorth - outrageous overdraft fees
- TD Canada Trust Bank - recent letter re heir potential
- TD Bank - overdraft fees?!?
- TD Bank - extreme delay in posting direct deposits
- TD Bank - being an employee at td bank
- TD Bank - fraud reimbursement and overdraft fees
- TD Bank - exhorbitants fees!! hipocritical
- TD Bank - horrible customer service
- TD Bank - racist treatment
- TD Bank - customer service phone issues