The complaint has been investigated and
resolved to the customer's satisfactionResolved TBDress.com — order placed and return ripoff
resolved to the customer's satisfaction
I ordered a dress for my daughters wedding. It was not a specially made dress. In retrospect I should have called and asked about the return policy. I got the dress. That very same moment, while at work, I opened the dress. tried it on and it fit horribly at the bust and shoulder area. I have attempted to return it. I have had to send several emails. I have been told that they will keep 40% of the costs, I have to pay to return to China, as it cannot be returned to their US base. They cannot forward me the return info original email. So deceptive. I don't know if this website can be trusted. I just hope i get my money back, even though, the gal said that the dress would not be resold. I don't see why not. It was just tried on and never actually worn more that 5 minutes as that is how long it to open package, get undressed. try the dress on, and realize that I had to be an amazon to fit in it properly. I hope that you will reply and address this complaint.
The complaint has been investigated and resolved to the customer's satisfaction.
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