TaylorMade Golf Company, INCproduct 2016 m1 driver / horrible customer service


I’m new to the game of golf. Started off with Nike clubs. I heard nothing but great thing about Taylormade products. Received a 2016 M1 driver for my birthday. Loved it. The club head came off the shaft and was damaged Saturday while playing. Called Taylormade Golf customer service and it was the worst experience. Jack was rude and denied me a supervisor. I was shocked... he wouldn’t even give me a BS line about “I’ll have my Supv. Call u back, put me on hold and hang up, or anything.” Just flat out told that he will not give me a supervisor.

I was pleased with product and intended on upgrading to the 2017 M1 driver and purchasing new M2 irons before the end of the year. After being treated like a second class citizen from their customer service, I will spend my 1200.00 elsewhere. From my experience of the way Taylormade Golf treat their customers, I’m sure that my loss of business might be pennies to them. But, I love the game and will purchase my equipment from another company.

I’m not disgruntled, but I’m highly disappointed.

Donald Tillman Jr.
CCNA Voice | Collaboration | Routing & Switching

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