Talabat Middle East review: Incorrect orders, unpaid refunds, and ineffective customer service

I am a paying Talabat Pro member and pay a monthly membership fee, yet I receive no meaningful benefit when problems arise.

I ordered from Talabat Mart, Talabat's own store, and received the wrong item despite clear instructions. An agent called at around 7 a.m. and agreed to cancel the order, but it has not been cancelled, refunded, or exchanged. Nobody has called me to confirm a resolution.
They are quick to cancel other vendors orders when there is a mistake but never do when it's their own!
I contacted three agents and spent almost 90 minutes trying to resolve this. Talabat repeatedly closes my complaint tickets without checking with me or confirming that the problem is fixed. I have to reopen the complaint and explain everything again.

This is not a one-off mistake. It's a repeated pattern. I lose money and waste hours dealing with ineffective customer service. The unsolicited AED 15 voucher is not a refund and does not cover the amount in question.

I want a refund to the full amount, investigate the repeated ticket closures, and provide written confirmation. My complaint must remain open until the issue is genuinely resolved.