Tactile Medical review: Felxitouch plus

I am absolutely furious with Tactile Medical. I have never experienced anything like this. What they have put me through is completely shady and bad practice! Scam tactics that ruin vulnerable people.

Their salesperson came into our home and repeatedly PROMISED us that their medical device was 100% covered by insurance and would cost us NOTHING! They would even make sure of it. We questioned them several times because we were concerned about unexpected charges. They assured us over and over that we would not owe a penny and that they would verify everything with insurance. They would not disclose the full price of the equipment.

Weeks later they called to confirm the address for shipping the device and I asked if insurance was sorted and they said yes all is covered. They did not offer a written estimate of what we might owe or have us sign an agreement to pay full price as written. (Foreshadow here: they in fact did not get it even halfway sorted with my insurance at this time.)

So they ship it to me and say its super important for their own representative to our home to OPEN the equipment, demonstrate it, and fit it. And when did we finally receive this outrageous bill? AFTER THEIR 60-DAY RETURN PERIOD HAD EXPIRED! How convenient! By the time we discovered we supposedly owed $7,500, we apparently broke the unopened-box + 60day return requirements for refund.

I WOULD NEVER HAVE ACCEPTED THIS DEVICE IF WE HAD BEEN TOLD THE TRUTH ABOUT THE POTENTIAL COST!

This company deals with people who have medical conditions and need help. To make promises about insurance coverage, leave patients completely in the dark about their financial responsibility, and then hit them with a massive bill is absolutely life ruining!

TACTILE MEDICAL, CANCEL THIS BILL AND TAKE YOUR EQUIPMENT BACK!

I wouldn't recommend this company to ANYONE. If you're considering using Tactile Medical, PLEASE BEWARE! These practices put them into hot water before and I won't stop until I can return.

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