Suzuki Motor Corporationpost sales service and parts mexico

A Aug 03, 2018

Hello good day
I am writing from Mexico regarding a Post sales detail no one is able to solve.

First I bought a Suzuki Swift 2014 hoping since it is a Japanese car manufactured in Japan, would be a great car.
I took it to a 60K KM service to an agency Suzuki Gonzalitos in Monterrey Mexico.
That day when I called to find out the car's status, no one in service answered the phone.
When I asked to the receptionist, she told me people go out from 1-3 for lunch and no one answers the phones (what kind of customer service is this?)
Then I asked for some parts they told me would take 3 working days. It already passed more than a week and the person in service just keeps telling me tomorrow.
No one at the dealer answers a call, not the customer service manager (Luciano Garza) or the general manager (Rolando Martinez) they are always in a meeting that seems more important than a customer.
I just wanted to let you know how your brand is being managed in Mexico and how such a poor service will be reflected in a negative recommendation on my part to any person wanting to but a Suzuki car.

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