The complaint has been investigated and
resolved to the customer's satisfaction

D Review updated:

This company use to be pretty good. They are based in the Phillipines so unlike tech support companies based in India they are easy to understand and go about thier business in a more congenial way and are far less rote than thier Indian counterparts. They are also much, much more expensive.
The hold time is long somtimes more than 30 minutes before someone picks up. They play this Philipino folk music while on hold and a message comes on every 30 seconds (I timed it) saying "Your Call Is Important To Us".
Some of the techs are talented but most have a difficult time w/ elementary issues.
The big pain in the butt is that they have changed thier policy and now want you to talk to the tech you were talking to the last time you called. This is why I left them. One CAN NOT wait for a call back from the previous tech. I don't know about you but I NEED MY COMPUTER FIXED NOW! Not when they feel like calling me back.
They charge by the incident. So if you want to fix two problems you are having w/ your computer ie: you can't print wirlessly and maybe you are getting pop-ups, they will charge you for each of those two things.
I am using a company called 24/7 Techies now. They charge $130 for one computer. They will resolve all your issues at anytime during the duration of your subscription. They only problem is that thier Indian accents make them EXTREMELY DIFFICULT TO UNDERSTAND. Last night the fellow was trying to say 'Wireless' but was saying 'Vireless'. I kept saying "No, I do not have a virus"!
This company will work on your computer and call you back which is great since Supportrix insists you stay on the phone for the entire time they are working on you issue. This is a pain if you have a speaker phone and shear torture if like me you do not.


  • Ds
    DS Pangman Jan 31, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I Used to like this company, now I Will be asking for a refund. It was all good when the girls from the Philippians now I only get Jason who is a total ##ck up doesn't know [censored].I just hang up whenever he answers. The there's Kim not to bright either.Then Mae comes Although she was better then the others, however the job did not get done, not get done from Any of them. Sad to say but the women that were kind of hard to understand but the did the job right and the first time. Sad they want $200.00 for a service they don't know how to do. They May be temporarily better than myself at Networking but if people keep saying like most are saying in the reviews and you will need to close down the business.

    0 Votes
  • Wh
    what name do you want Jul 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I called d-link support [protected] for help with my router which is no longer under warranty.
    The first tech i spoke to was Lewis he was ok i guess he somewhat fixed my problem i had the $39.99 one time fix
    plan which was supposed to give you 7 days to call back if you had any problems.
    Well i have a Roku to watch TV, this is the one piece of equipment that i use the most i the kindle i use for only
    10 minutes a day. My Roku could see the network but could not talk to it.
    I called back and got Jeff who swore up and down that it was a Roku problem long story short some enable box was
    not checked.OK so i thought i was happy did not use my computer at all on Friday when i went on it Saturday it told
    my my network was not secure i went and tried to fix this. And i called back and got Alma do not waste your time
    trying to talk to her (i don't think she can find her way out of a paper bag) got fed up and hung up.
    Called back again (4 TH call) I got Jeff well this call took close to one and a half hours i never heard of any support people that did not want to help fix the problem. I accused them of not wanting to fix it or not knowing
    how to fix it. I guess i up set them by saying that. Finality said i had to go take my cancer medicine than all of a sudden he was willing to some what fix it. It is running but not great. I am looking for a new router one that does not use these people for customer support. I called d-link this morning and told them of the problem with the
    support people that they use and the could care less. Because my product was old.
    I would not let these people give support to a dead cockroach .

    0 Votes
  • Ma
    Margie Sullivan Feb 16, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have the service and have had no problems!

    0 Votes
  • St
    Steve0128 Jun 27, 2015

    I have to disagree with the negative reviews to this company. I have had great experience with them and have always resolved my issue. They are quick and very knowledgeable on what they are doing. No company is perfect and GREAT! However this company is by far one of the best that i and others that i know have dealt with them. They have grown and are connecting with several big dogs in the US "New York!" That's one problem with the internet, people spend more time leaving negative reviews just to make others look good. They are a great company and do a good job. I'd rather have someone understand me, then not understand me. Great job Supportrix, keep up the great work!!

    1 Votes
  • Li
    Linda Wicklow Apr 26, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I agree totally with the previous comments. When you call for technical support, I felt like I was speaking to a telemarketer! Before they would even offer a suggestion as to how to solve my issue, they wanted my credit card number in order to charge me for this one time call. I shall never again use this company nor get any Cisco/Lynksys products. I called Shaw and they are giving me a new wireless modem free of charge and no increase in my monthly bill. That is what I call customer service!!!

    -1 Votes
  • Kh
    khmcgorary Dec 27, 2013

    SUPPORTRIX.COM is NOT a reliable company. Do NOT use them. Their tech support team messed up my computer. The installed unnecessary programs that caused major problems. I ended up taking my computer back to the store where I bought it and they fixed it. They were recommended by CISCO/Linskey. SUPPORTRI also guarantees a refund that they DO NOT honor. So stay away from this company.

    -1 Votes
  • Vi
    vivalasvegas Oct 10, 2013

    This company the first time I dealt with them, I figured it had to be some sort of scam. First of all they use remote access to take over the computer and who know's what future problems could be created. Second they asked me if I wanted to upgrade to the much more expensive plan on the first call, before my original issue had been resolved. I don't understand how they can keep changing the rules as they go. First I had the $79.99 plan good for 3 calls till Sept. 2012, then the second plan I purchased was Unlimited calls for 3 months straight, both times at initial purchase I was asked to upgrade to the bigger package. The first time my issue wasn't even resolved the 3rd time.

    0 Votes
  • Ch
    Chris Collin May 17, 2012

    I believe supportrix has 2 types of plan
    1year which would be: $129.99
    6Months : $79.99
    they also provide Pay per incident and limited only for 30Minutes. example on pay per incident you have problem on connecting wireless so they will fix the problem on connecting wireless and if you have another problem on the computer that you need to enhance your browser that is another incident that you need to pay. If your issue is just an ELEMENTARY type as what you termed it then you should be able to resolve it on your own.

    -1 Votes
  • Ri
    rick Co May 08, 2011

    Yes, they messed up my system bad, they deleted all permission's then, he could not fix it becuase he had deleted them, so he had no permission to fix the problem that he made.

    0 Votes

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