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This mortgage broker placed hard inquiries on my and my wife's credit reports WITHOUT OUR PERMISSION and in the presence of WRITTEN INSTRUCTIONS that it refrain from doing so.
In October of 2007, I submitted my and my wife's personal information to lendingtree.com, who apparently provided my information to this mortgage broker. After having a hard inquiry placed on both my fiancee's and my credit reports, I was contacted by this company. However, my fiance and I decided not to proceed with our home purchase at that time.
In February of 2008, a representative of the company, using what I perceived as high pressure sales tactics, cold-called me both via electronic mail and on the phone. Both in my conversation with the representative on the telephone and via electronic mail sent within five minutes of the end of our conversation, I asked the representative NOT to place another hard inquiry on my credit report or that of my wife, as having too many credit inquiries on a credit report within a short period of time is detrimental to one's credit report. Via the telephone, he assured me that he would not, but he never responded to my e-mail asking him to refrain from placing the hard inquiry on our credit reports.
A couple of months later, in reviewing our credit reports, I noticed that despite my request that he not place an inquiry on our credit reports, the representative did in fact do so A FULL THREE BUSINESS DAYS AFTER I ASKED HIM VERBALLY AND SENT HIM AN EMAIL SPECIFICALLY REQUESTING THAT HE NOT DO SO. When I contacted the company to inform them that the inquiries were inappropriate, unauthorized and contrary to my specific instructions, I found the representative to whom I spoke to be rude, inattentive and dismissive. Furthermore, She refused to have the credit inquiry removed, insisting that the only circumstance under which she could do so would be if the inquiry was an 'error.' She continued to be dismissive after I explained to her that this was worse than an error and that it was the misuse of the personal information. Nevertheless, she refused to remove the inquiries, and my wife and I now have a total of four inquiries on our credit report from this company within the span of four months!
Since that time, I have complained to consumer advocates and other agencies. Not only have my attempts to resolve this issue amicably proven futile, but they have also been met with snide and condescending correspondence from the company, filled with double talk, language designed to allow the company to shuffle its feet in the sand, and perhaps worst of all, what appear to be OUTRIGHT LIES!
In all honesty, I found my experience with this mortgage broker to be extremely disappointing and negative. I have never been treated so disrespectfully and disparagingly in my adult life, and would NEVER deal with this mortgage broker again. If you value your personal information, I respectfully suggest that you STAY AWAY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Toni Gurassio was rude, cheated me out of money-then disconnected her phones. Don't deal with this person! She's nuts and a scam artist.
I'm aghast at the attitudes of the "former" mortgage lender as well as the other one calling it "illicitly complaining". You people are the experts so why is it no one educated this guy about the credit background checks...and back in 2007 multiple inquiries at that time were detrimental compared to more recent changes in credit score ratings. As far as Superior Mortgage is concerned I'm dealing with a new client right now who got screwed on a COFI loan...amortized over a 30 year period but set up as a balloon payment at 15 years AND payments like it was a 30 year loan...after almost 7 years their second mortgage on their house is only down about $4000 on principle from an original loan of about $42000! Sickening and all done so someone could make a fast buck.
Toni Gurassio was rude, cheated me out of money-then disconnected her phones. Don't deal with this person! She's nuts!
This mortgage broker placed hard inquiries on my and my wife's credit reports WITHOUT OUR PERMISSION and in the presence of WRITTEN INSTRUCTIONS that it refrain from doing so.
In October of 2007, I submitted my and my wife's personal information to lendingtree.com, who apparently provided my information to this mortgage broker. After having a hard inquiry placed on both my fiancee's and my credit reports, I was contacted by this company. However, my fiance and I decided not to proceed with our home purchase at that time.
In February of 2008, a representative of the company, using what I perceived as high pressure sales tactics, cold-called me both via electronic mail and on the phone. Both in my conversation with the representative on the telephone and via electronic mail sent within five minutes of the end of our conversation, I asked the representative NOT to place another hard inquiry on my credit report or that of my wife, as having too many credit inquiries on a credit report within a short period of time is detrimental to one's credit report. Via the telephone, he assured me that he would not, but he never responded to my e-mail asking him to refrain from placing the hard inquiry on our credit reports.
A couple of months later, in reviewing our credit reports, I noticed that despite my request that he not place an inquiry on our credit reports, the representative did in fact do so A FULL THREE BUSINESS DAYS AFTER I ASKED HIM VERBALLY AND SENT HIM AN EMAIL SPECIFICALLY REQUESTING THAT HE NOT DO SO. When I contacted the company to inform them that the inquiries were inappropriate, unauthorized and contrary to my specific instructions, I found the representative to whom I spoke to be rude, inattentive and dismissive. Furthermore, She refused to have the credit inquiry removed, insisting that the only circumstance under which she could do so would be if the inquiry was an 'error.' She continued to be dismissive after I explained to her that this was worse than an error and that it was the misuse of the personal information. Nevertheless, she refused to remove the inquiries, and my wife and I now have a total of four inquiries on our credit report from this company within the span of four months!
Since that time, I have complained to consumer advocates and other agencies. Not only have my attempts to resolve this issue amicably proven futile, but they have also been met with snide and condescending correspondence from the company, filled with double talk, language designed to allow the company to shuffle its feet in the sand, and perhaps worst of all, what appear to be OUTRIGHT LIES!
In all honesty, I found my experience with this mortgage broker to be extremely disappointing and negative. I have never been treated so disrespectfully and disparagingly in my adult life, and would NEVER deal with this mortgage broker again. If you value your personal information, I respectfully suggest that you STAY AWAY!
I used to be in the mortgage business and got out after 10 years because of idiots like the guy who posted this complaint. Your credit score will not go down if you have several inquires made from diffrent lenders in a short period of time. The jerk probably wanted a "rate quote" and demanded that the Loan Officer give him a rate without running his credit. Credit pulled by a bank is only good for 30 days after that it needs to be re-run. Losers like this will make the government adopt tougher regulations for the banking industry and banks will simply halt lending money on a lage scale. This will hurt prospective buyers and make lending that much more difficult.
Screw you; you freakin piker!
RK
First of all, the company you are illicitly complaining about is not a BROKER. They're a BANKER. A banker will run your credit report only one time, (unlike a broker who will shop your application up and down the street and will need to have your credit run with every lender they try to place you with) A banker typically will run your credit one time, and it is then good for 90-120 days. You put your personal information on the internet! Do you know how lending tree works? They (legally) sell your information to 4 OR MORE lenders/brokers who (as they so market) will "compete for your business. " More people than you are aware got your hands on your personal information and your application, simply because you chose to put it out there. The (other 4 inquiries, as you so accuse) were the other 4 or more companies that bought your application from lending tree. Just because you may have only spoken to one company, doesn't mean the others didn't take the liberty to "prescreen" your application, i.e. pull you credit, to see if they could even help you in the first place. Not saying it's right, but we know it happens. I know this because I took a loan from Superior MOrtgage. They were absolutely fantastic to deal with . Truly the best. And when they ran my credit, their inquiry doesn't populate as their name, it populates by the name of the Credit pulling company that they use that is contracted directly with the credit reporting agencies. I know this because after my face to face appointment with my loan officer, she showed me my credit and the (one date) that they pulled my credit, corresponded with an inquiry under the name of the company that they use to pull credit. By the way, I saw this 3 weeks after going into process with them, and 2 days prior to closing. They pulled my credit one time and one time only. Perhaps you should quantify your information before blogging such nonsense.