SuperBookDeals’s earns a 1.6-star rating from 1 reviews and 6 complaints, showing that the majority of book enthusiasts are dissatisfied with their purchases.
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Unethical and Unresponsive
This company advertised the ability to ship 2 books, before a certain date, which I needed for class. When I had yet to receive notice of shipment with 7 days to go on the date they claimed, I reached out. They did not respond.
Then, I got a shipment notice AFTER the date they were to be delivered!
I contacted them immediately and said I no longer needed them since they did not deliver them by the promised date.
After 7 emails back & forth, they finally said to just "cross out your name & address, right return to sender, and mail them back".
I did so. Weeks go by, no response or refund.
I contact them, they claim they didn't get the return and what was the tracking #. Tracking #?!?! I sent them back AS REQUESTED!
They then said wait.
I waited.
2 more weeks go by, I check in, and get a canned response about not receiving my order? I tell them to read our entire email thread. They claim they don't have access to it.
I reply with ALL the prior emails. The final response?
We don't accept returns after 30 days.
AVOID THIS COMPANY!
Other names this company uses:
Far Corner Books
Great Book Prices
Super Book Deals
SuperBookDeals Complaints 6
the new jerusalem bible
The product arrived damaged. The package was damaged and a corner of the Bible is torn.
Could you send me a return label so that I can return it? Thank you.
The first photo with the torn packaging is how the product arrived.
The second photo shows a torn on the corner of the Bible itself probably caused by the torn packaging.
I have already returned the product.
terrible customer service
I ordered a book and it arrived late. When I returned it in the required timeframe, I didn't hear from the company. After two weeks, I contacted the company about my refund and they said they had initiated the refund and they would confirm with an email within 3 -5 business days that the process had been completed. I contacted them 4 weeks later, after not receiving a refund, and they said the refund had been initiated 6 weeks prior, and I needed to take up the matter with my bank.
I have never had a problem receiving a refund to a credit card statement and I am still trying to get the company to give be details of the transaction to verify their claims.
books
My mistake i did not research, ordered Sep 23rd 2019 the first of the possible options on Amazon for the book I was looking for. SuperBookDeals showed they had stock but you do not get to see what the shipping costs are and the delivery date. I was a bit disappointed when I saw that would be the 30th of Sep (order date 23rd Sep) so 7days for shmt in the USA. Sep 25th I rcvd mail that the book shipped, but I also saw that the delivery would be Sep 30 - Oct 7th that means that it takes almost 14 days to get a book (not a difficult item to ship) from the east coast Columbia MD to California. If I did my best I might be able to better on my bicycle... Ok patiently waited and almost knew... my book did not arrive the 7th or the 8th..! Oct 9th via Amazon send a mail to SuperBookDeals and received a reply that they were not able to ship my book without an explanation why.. ? and they were in the process of refunding my money. It is VERY odd that i received confirmation from Amazon that my book shipped the 25th of Sep.. and the 9th of Oct ..AFTER sending an email that the confirm that they did not ship..! ...I am still waiting for my refund..!
Is SuperBookDeals Legit?
SuperBookDeals earns a trustworthiness rating of 67%
Generally safe, but check closely before sharing details.
A long registered date for superbookdeals.com can be seen as a positive aspect for SuperBookDeals as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of SuperBookDeals's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Superbookdeals.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Superbookdeals.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The superbookdeals.com may offer a niche product or service that is only of interest to a smaller audience.
- We detected that superbookdeals.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- We conducted a search on social media and found several negative reviews related to SuperBookDeals. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
product not delivered
NOTE sharp contrast with rating and reviews of same seller on Amazon (On Amazon 85% positive reviews). I could not manage to leave negative review of this seller on Amazon. My review was declined by Amazon, recommending that I leave seller feedback, but then not giving me the option to leave seller feedback. Is negative reviews often blocked by amazon?
Product not delivered from Superbookdeals. I desperately needed this book at the time, for exam preparation and ordered via Amazon. When it did not arrive, I made contact with amazon, who promised to follow up and have it delivered, when I declined the refund. I kept hoping that it would arrive in time. When exams were over, and I contacted amazon, I was informed that refund period for no delivery has expired.
Book purchase
BEWARE this seller will make you believe that oyu will get an item, sned you a tracking number and or an update, and you will wait more and more . FYI they also are superbookdeal UK that's united kingdom(where your book may ship from ) .
Then when and if your item arrives and you are not satisfied and having to purchase the item from another seller in the meantime, and you call, I did, I spoke to a very rude customer service agent TRACY who refused to refund shipping and was very indignant, saying that I should have known. Very bad business BEWARE
Do not buy from this seller
I bought a book via Amazon Marketplace. I never received the book. I called SuperBookDeals, and had to speak with a very rude woman. Eventually, she told me that the inventory was empty. I asked her why they could not do me the favor of letting me know in advance. The woman then yelled at me, and when I asked to see the supervisor, she hung up. I am still waiting on a refund. I received an email promising a refund but I am still out a bunch money. Do not buy from this seller!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with these comments. I ordered several copies of a Book, which SuperBookDeals (SBD) accepted. After I received a partial shipment, I contacted SBD about the remaining portion. I was informed that the rest would be shipped separately. Two days later, I received notification from Amazon that the order had been cancelled. SBD still has that item listed on Amazon, without a purchase limit (or at least for the # I needed), at a price ~10% higher than the previous price. Bait and switch at its best.
I ordered a book thru SuperBookDeals on December 1, 2016 and just received it today December 21, 2016. When I placed the order online it said it was in Waukegan, IL which is about 25 miles from my house. It said it would ship in 2 days as it was in stock. After 1 week I called and spoke to Tracy Walker(customer Service manager) at [protected] as she said it was coming from CA. When the package arrived today it says Waukegan, IL on the label. Why should anything take 20 days to arrive in the USA. I Would not suggest doing business with this company.
I just got off the phone with this same Tracy... All a bunch of ###.. Got my book, wrong book and then I'm getting the 3rd degree cause I asked why is it that I have to wait another 4-14 days to get the correct book if it's coming from Waukegan and I too live only about 45 mins away from there.. Now I'm stuck with having to find the correct book in a week for my class and I have to send this book back via UPS so I can get my refund.. Such ###
I just bought a book from these people and got duped! It's been 3 weeks and it's NEVER going to show up. I got an email from them blowing smoke up my ###, but no promise of any help or a product at my door. Superbookdeals SUCKS! DON'T USE THEM! They are cons!
Beware of "Greatbookprices" on eBay! Please, for the love of God, do not buy or sell with them! They purchased a book from me without reading the very clear description. In my description, I explained that it was a paperback book and not a hardcover. A few days after I put the package in the mail, they sent me a curt email demanding a refund. I explained that once they return it to me, I'd gladly refund them. In return to my email, I received a generic canned response. They then filed a claim against me without communicating with me first. They took about a month to my return my book and half.com withdrew money from banking account without my permission, which left me with a $25 overdraft fee. Needless to say, I'm extremely upset. I'm a college student who lives paycheck to paycheck, and I was trying to sell my book to another college student at a discount. The book that I was selling typically goes for about $100, but I was selling mine for $40. I had the misfortune of dealing with this terrible, unresponsive company. I had the worst experience of my life dealing with them, yet I can't even leave them negative feedback since they were the buyer. I made an effort to communicate with this company four times, yet they never replied to my emails. Customer service is very important, I see it as a reflection of how professional a company is. This terrible company doesn't give a damn about the little man, and their main goal is to make a profit off of struggling students. BEWARE!
I had the same experience with this seller, who operates on eBay as "greatbookprices".
See the review I posted elsewhere:
Like many others who have written reviews, I was subjected to bait and switch by this retailer, who claimed to have "more than 10 available" in stock when I purchased a book using eBay's Buy It Now feature. Three days later, the seller, who is also going by the name "greatbookprices" on eBay, canceled the order without contacting me. (The company is actually called Expert Trading Limited, for what it's worth)
Now, the same book is re-listed on eBay for nearly $100 more and the listing still claims "more than 10 available".
This is highly suspicious. Yeah, sure, you don't have any in stock...you just happened to cancel my order and raise the price by 155% at the same time...
When I called them at [protected] they said the order was probably canceled because they were out of stock. When I pressed them about the price change on eBay and the fact that they are still offering "more than 10" of this exact book for sale on eBay, they said they would have to have someone call me back.
Needless to say, I haven't heard from them, nor do I expect to.
Stay away from this vendor!
Overview of SuperBookDeals complaint handling
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SuperBookDeals Contacts
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SuperBookDeals phone numbers+1 (410) 964-0026+1 (410) 964-0026Click up if you have successfully reached SuperBookDeals by calling +1 (410) 964-0026 phone number 0 0 users reported that they have successfully reached SuperBookDeals by calling +1 (410) 964-0026 phone number Click down if you have unsuccessfully reached SuperBookDeals by calling +1 (410) 964-0026 phone number 0 0 users reported that they have UNsuccessfully reached SuperBookDeals by calling +1 (410) 964-0026 phone number
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SuperBookDeals emailscustomerservice@superbookdeals.com100%Confidence score: 100%Supportjobs@superbookdeals.com75%Confidence score: 75%hr
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SuperBookDeals address6310 Stevens Forest, Suite 200, Columbia, Maryland, 21046, United States
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SuperBookDeals social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all SuperBookDeals contacts
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