Sunray Services

I’ve heard of reports about service companies who damage property in order to make money on repairing the damage. Well here is one such report, my personal report. My gas furnace stopped working and I had to get someone to repair it. I found SUNRAY SERVICES in the local South Bay publication. I called and set up an appointment for that day. The service tech Chris arrived and we brought him downstairs to the boiler room. He opened the furnace and began inspecting the unit. When Chris got to the ignition module he had difficulty removing the spark wire. My husband watched as Chris used a plier to yank the spark wire from the ignition module. As a piece from the module fell to the ground Chris said a piece broke off but that’s ok because I need to replace the module anyway for $571. He went to his truck and brought in a new module and replaced the old one. At this time he still couldn’t get the furnace working and informed me that I now also need a blower motor, another $715. I started feeling extorted, totally taken advantage of and downright ripped off. I chose to pay the $100 service call and get a second opinion. The next day I got the second opinion and was informed that the original problem with my furnace was just the blower motor. But since the ignition module was damaged by the SUNRAY SERVICES tech I would also need to replace that. A new blower motor was installed and to show me that my ignition module was not the original problem as mentioned by SUNRAY’S tech, the spark wire was connected with electrical tape and the unit was working fine with my old module. I immediately call SUNRAY SERVICES to inform them about their incompetent service tech and to see if they would do anything about it. I was told that someone would have to get back to me and that would be within the hour. That was a little after 1pm. At about 2:30 I called back and got their answering machine. Thinking they might have caller ID and are trying to avoid me, I blocked my number and called back. Not to my surprise they answered the phone. After telling my situation again to the girl on the phone she connected me with Craig. I’m not sure if he’s an owner or manager. Either way he was a terrible representative for the company. He didn’t want to hear anything I had to say and constantly spoke, then yelled over me. He refused to rectify anything and blamed me for wasting the company’s time by having a technician come to my home. As a final note the ignition module cost $78 through Amazon, not $571 through SUNRAY SERVICES. The blower motor cost $165 through Granger in Farmingdale, not $715 through SUNRAY SERVICES. Including installation the savings was close to $1000. Is SUNRAY SERVICES a company you want repairing anything in your home?