SunGoldPower
Reviews and Complaints

Log in or create an account
Start by logging into your ComplaintsBoard.com account. If you don’t already have an account, sign up for one to file your complaint about SunGoldPower.com and receive responses or updates.

Navigating to the complaint form
At the top right corner of the ComplaintsBoard.com website, click the 'File a Complaint' button. This will open the complaint form where you can begin detailing your issue with SunGoldPower.

Writing the title
Use the 'Complaint Title' to summarize your main problem in one sentence. Keep it direct and specific. Examples:

• “SunGoldPower inverter stopped working after 2 weeks”

• “No customer support or refund from SunGoldPower.com”

• “Received faulty solar kit – SunGoldPower won’t respond”

Detailing the experience
In this section, explain the issue in full detail. SunGoldPower sells solar power products like inverters, solar panels, battery kits, and off-grid systems. Focus on these key areas:

• What you purchased and when:

  • List the specific product(s) you bought (e.g., 6000W inverter, hybrid solar kit).

  • Include order number, purchase date, and where you ordered (their website, Amazon, etc.).

• What went wrong:

  • Was the product defective on arrival?

  • Did it stop working after a short period?

  • Was it missing parts or not as described?

• Shipping or delivery issues:

  • Did you receive a damaged item?

  • Was the product late or never delivered?

• Technical support problems:

  • Did you try contacting their tech support?

  • Were your emails ignored, or did they send generic/unhelpful replies?

  • Did they promise replacements, repairs, or refunds and never follow through?

• Warranty and return issues:

  • Were you denied a return or refund even though the product was under warranty?

  • Did they refuse to honor return terms listed on their own site?

• Your attempts to resolve the issue:

  • How many times did you reach out?

  • Did you provide photos, video, or other proof of the issue?

  • Did they close your support ticket without solving the problem?

• Financial and personal impact:

  • Include how much money you spent.

  • Mention if you had power outages, project delays, or lost resale value due to their product failure or lack of support.

• Timeline of events:

  • When you placed the order

  • When it arrived

  • When the problem started

  • When you contacted support and what happened next

Attaching supporting documents
Upload:

• Invoice or order confirmation

• Product photos or videos showing defects or issues

• Email or chat exchanges with their support team

• Shipping documents or tracking info

Important: Remove or blur personal information like your address or payment details before uploading.

Filing optional fields

• Claimed Loss: State the total amount of money you lost. Example: “$849.99 for inverter + $60 shipping.”

• Desired Outcome: Clearly say what you want:

  • “Full refund”

  • “Product replacement”

  • “Repair under warranty”

  • “Public apology and improved customer service”

Review before submission
Double-check your complaint for:

• Clear and logical flow

• Accurate dates and dollar amounts

• No sensitive personal data included

Submission process
When everything is ready, click the 'Submit' button. Your complaint will be posted publicly on ComplaintsBoard.com for other users and SunGoldPower to view.

Post-Submission Actions
After submitting:

• Log into your account regularly to check for any responses

• Respond to any comments or company replies in a professional tone

• Update your complaint if your issue is resolved or if the situation worsens

This puts public pressure on SunGoldPower and helps warn other potential customers.