Stellar Roofing’s earns a 4.3-star rating from 12 reviews, showing that the majority of homeowners are very satisfied with their new roofs.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
After trying to acquire a reasonable quote and a quick timeline to fix an ongoing leak on my mother's home we came across Stellar Roofing
After trying to acquire a reasonable quote and a quick timeline to fix an ongoing leak on my mother's home we came across Stellar Roofing. They live up to their name and their five-star rating. Their sales rep Dan was very courteous and polite, and they arrived on the date agreed upon and had the fix complete within a couple of hours. Their roofing technician Jerry was very knowledgable with over 12 years of experience. He was respectful of my elderly mothers' questions and immediately cleaned up the site well. His demeanor was professional but friendly. He was cooperative to adjust the design of the repair to meet my requests. As an architect with over 30 years experience, I would recommend him and the company to any of my residential clients. Thanks for a job well done!
We had a complete tear off roof completed this spring
We had a complete tear off roof completed this spring. The work was done in two days and looks great. However the headache came with contacting the company after the work was completed, and why we are not giving a full rating. Since we had our roof done when there was still snow cover on the ground, we were told Stellar would come back to roll for nails once the snow melted. It's now July and no one has returned even after reaching out several times to the company. Our neighbors also had nails fall on their property, and this has been unresolved. It seems once our payment (and a large one at that) was received we were promptly forgot about for new business. It's disappointing when Stellar promotes their 5-star work and great customer service. We went with them for their high quality work and supplies, but were left with concerns unanswered.
Outstanding customer service and installation staff! From the quote processes to completion of roof, everyone was friendly, conscientious, respectful and hard working. This was the most pleasant experience I have ever had. They have superior material and employees! The price was not the lowest nor the highest. There was no pressure to hire them. They very much cared about their work and my happiness of the work. Their name Stellar is definitely what they are!
Wow what a great experience! We had Norm as our salesman. He was polite and honest and answered all our questions. He helped us in our decision process. No high pressure sales pitch. We chose *** in Brownstone. Our project manager was Rick he got us on the install schedule within 2 weeks of signing contract. Our new roof was installed on June 22nd. The install crew was awesome. They covered all our landscaping with tarps. These guys attacked that roof like no tomorrow! Everyone knew what to do and did it well. They were polite and friendly and answered any concerns I had. When they were finished you would never have known they were there. Every scrap of paper, plastic, shingle and nail was picked up. Rick came back to do our final inspection. He also was very nice to work with. The girls in the office were polite and helpful the two times I called. Great experience and wonderful people. What an easy process they make it. I highly recommend Stellar Roofing!
My experience with Stellar roofing was incredible. I just cannot say enough good things about them. From the initial sales person to the crew that performed the work to the owners themselves. They were all fantastic. They did great work but most importantly took time to address my difficult situation, having a massive tree fall on my house unexpectedly, and the stress that it created. They were flexible, hard working, honest, and responsive. They are a great company and group of people to work with. Without any reservations, I highly recommend them.
We had a complete tear off roof completed this spring. The work was done in two days and looks great. However the headache came with contacting the company after the work was completed, and why we are not giving a full rating. Since we had our roof done when there was still snow cover on the ground, we were told Stellar would come back to roll for nails once the snow melted. It's now July and no one has returned even after reaching out several times to the company. Our neighbors also had nails fall on their property, and this has been unresolved. It seems once our payment (and a large one at that) was received we were promptly forgot about for new business. It's disappointing when Stellar promotes their 5-star work and great customer service. We went with them for their high quality work and supplies, but were left with concerns unanswered.
We had Stellar come to do gutters at our 1878 city rental and they looked amazing
We had Stellar come to do gutters at our 1878 city rental and they looked amazing. Speaking with the staff, I learned they also do siding. We immediately contracted Stellar to remove the stucco on our lake house and side it. To say the transformation was stunning, is an understatement. I could not imagine how much cleaner and stylish this would look. The house was totally transformed from a worn down and degraded exterior to a classic and gorgeous finish. This project was completed February in the snowiest and coldest of temperatures and the team was fast, efficient, professional, and courteous. Never a complaint of tearing out the stucco and metal mesh. Of all the house projects we have hired in 35 years, hands down this is the best yet. I can't recommend them high enough! Check out their Facebook page for photos of this job (before and afters)
Stellar Roofing is a very professional company. They did the roof in our house and the outcome is perfect. We are very satisfied with the professionalism, honesty, efficiency and the aesthetics of our roof. I highly recommend Stellar Roofing for anyone who is looking to have their roof replaced.
We needed a full roof tear-off and reinstall, and Stellar did a fantastic job! Everyone that we talked to at Stellar was very professional, courteous, and answered all of our questions. They had great communication throughout the process, and excellent time management. We believe they went above and beyone what is expected of a contractor, and we highly recommend Stellar to do the job for anyone.
Where to start. I hired Stellar to do the roof on my house and that's about where the good part of this review ends. when the job was "finished" there was no wall to roof flashing, roofing nails sticking out where they shouldn't be, the gutter was hanging a foot off from the garage. they tried to use flashing to repair one of the corners where they had broken a piece of siding. they did send a service tech out to fix these problems as best they could, but some things are harder/impossible unless they were to tear some things up. during the job I was unable to speak with the crew due to the language barrier. it seemed like the tactic for them is to send the cheapest labor they can to do a job the send a repair person behind them to clean up the mess. the salesperson JD was nice to me. in addition, they do their financing through Mosaic which you just move from one nightmare to another. regardless of the repair work that was done you shouldn't have the name Stellar if you can't get it right the first time. I am now stuck with a 25-thousand-dollar headache. Every day I pull into my driveway I am reminded of this
The entire experience with Stellar Roofing was top notch from beginning to end, Dan did a great job in explaining all the details/specifics when
The entire experience with Stellar Roofing was top notch from beginning to end, Dan did a great job in explaining all the details/specifics when getting my estimate for the roofing/gutter work that was going to be done. Once I decided to go with the job Dan and Phil worked closely with me to make sure every detail was addressed before proceeding since I had specified a custom color for the job. On the day of the roofing job the crew did FANTASTIC work. Everything was completed in 1 day. And the cleanup after the job was exquisite! Not a piece of debris or a loose nail could be found anywhere in my yard! Unbelievable! And then 2 days after the roofing job was completed the gutters were installed in about 2-3 hours, Another FANTASTIC JOB! The two guys worked almost the entire time in the rain and did an outstanding job. With all the work now completed it looks like I have a newly built house! Great job by everyone involved!
I contacted 5 different roofing companies. 4 of them just came by, look around my roof, take pictures and told me they are going to send me estimates. But Stellar Roofing (Matt Jr.) gave the proper presentation on different types of shingles options they offer and their strength and weaknesses, which I am going to be brave and accept that I was not fully aware of because I was changing the roof for the first time. He was very professional and patient to wait on me for over a month because other companies were taking awfully long time to give me their estimates. Stellar Roofing were affordable, punctual and willing to back their work with longer warranties than other roofing companies. They were also very accommodating to honor my multiple postponement of the replacement appointment. Roofers were also very efficient and professional because they finished the job in a single day and not even a single nail and debris was left behind. I strongly recommend Stellar Roofing for roof replacement.
Pleased with the entire process. A thorough evaluation of my house prior to work being done. they paid attention to details and my need to have the roof placed prior to installation of my panels. I was referred to them by Green Solar and I do not think I will be disappointed. Their price was very fair. The installation crew was fast efficient and caring of my property. They left the property clean. It is easy to recommend them;.
My roof was 28 years old and needed to be replaced. I solicited prices from several contractors. I was a bit surprised at the difference in quotes. It made me wonder what was being left out of the job on some of the quotes I received. A roof replacement is something in which you are putting a lot of trust in a contractor to do properly. There are many hidden things, like flashing and underlayment, that must be done properly to do a good job. I finally chose Stellar for the project, and I am glad I did. The job they did was fantastic, and they worked very quickly - they actually finished the work in one day. Workers were polite and courteous. The clean up of the job site was fantastic - you couldn't tell anyone was there after they were done. Many photos were taken by the roofers as the job progressed, showing the care they were taking to provide ice shield and flashing in all the right places, and showing problem areas that needed special attention. These photos are made available to the customer for their records, which I really appreciated. The shingles and other roofing materials they use are the best available, and are a cut-above what most roofing contractors offer. Everyone from the office personnel to the workers on the jobsite were all polite and informative. I am very pleased with the work they did and would not hesitate to recommend them to anyone looking for roof repair or replacement.
They used high quality materials and the installation looked wonderful. The workers were very professional and polite. Absolutely no complaints would use these guys again but they did such a good job I will not need them again. I highly recommend this company.
Wow what a great experience!
Wow what a great experience! We had Norm as our salesman. He was polite and honest and answered all our questions. He helped us in our decision process. No high pressure sales pitch. We chose the *** shingles in Brownstone. Our project manager was Rick he got us on the install schedule within 2 weeks of signing contract. Our new roof was installed on June 22nd. The install crew was awesome. They covered all our landscaping with tarps. These guys attacked that roof like no tomorrow! Everyone knew what to do and did it well. They were polite and friendly and answered any concerns I had. When they were finished you would never have known they were there. Every scrap of paper, plastic, shingle and nail was picked up. Rick came back to do our final inspection. He also was very nice to work with. The girls in the office were polite and helpful the two times I called. Great experience and wonderful people. What an easy process they make it. I highly recommend Stellar Roofing!
I contacted 5 different roofing companies
I contacted 5 different roofing companies. 4 of them just came by, look around my roof, take pictures and told me they are going to send me estimates. But Stellar Roofing (Matt Jr.) gave the proper presentation on different types of shingles options they offer and their strength and weaknesses, which I am going to be brave and accept that I was not fully aware of because I was changing the roof for the first time. He was very professional and patient to wait on me for over a month because other companies were taking awfully long time to give me their estimates. Stellar Roofing were affordable, punctual and willing to back their work with longer warranties than other roofing companies. They were also very accommodating to honor my multiple postponement of the replacement appointment. Roofers were also very efficient and professional because they finished the job in a single day and not even a single nail and debris was left behind. I strongly recommend Stellar Roofing for roof replacement.
Stellar Roofing did a full tear off replacement of the roof on our home
Stellar Roofing did a full tear off replacement of the roof on our home. We were very satisfied with the workmanship of the project, but even more so with the customer service that we received from Matthew, Phil and the team. We did have a minor issue with some flower beds that were accidentally damaged, but Stellar immediately made it right by giving us a discount to cover the cost of repair. But the biggest testament to their customer service happened 3 days after the installation. We received record setting heavy rains for the whole day on Saturday and suddenly a water stain appeared on a ceiling. I called Stellar to let them know, and within 30 minutes, they were on my roof looking for any possible leaks. I had the project manager, and also the owner company, Matthew, in my house, on a weekend, inspecting every inch of the roof and the attics for hours to isolate where any water could have come in. The end result was the roof was perfect, but I had a plumbing issue in the ceiling that just happened to occur that day. That level of customer service earned them a 5 star rating.
Where to start
Where to start. I hired Stellar to do the roof on my house and that's about where the good part of this review ends. when the job was "finished" there was no wall to roof flashing, roofing nails sticking out where they shouldn't be, the gutter was hanging a foot off from the garage. they tried to use flashing to repair one of the corners where they had broken a piece of siding. they did send a service tech out to fix these problems as best they could, but some things are harder/impossible unless they were to tear some things up. during the job I was unable to speak with the crew due to the language barrier. it seemed like the tactic for them is to send the cheapest labor they can to do a job the send a repair person behind them to clean up the mess. the salesperson JD was nice to me. in addition, they do their financing through Mosaic which you just move from one nightmare to another. regardless of the repair work that was done you shouldn't have the name Stellar if you can't get it right the first time. I am now stuck with a 25-thousand-dollar headache. Every day I pull into my driveway I am reminded of this
The roof and gutters are good quality
The roof and gutters are good quality. We are happy with the final product overall. We did have a few hiccups with the company as far as communication. My father in law ended up having to oversee the project to make sure things went smoothly while my husband and I were at work, as we could not promptly answer our phones if a decision had to be made. If it wasn't for him, they most likely would have done a complete tear off without our consent. We had tried to reach out on a couple of occasions to the company and the foreman of the job to rectify any issues but would not get prompt responses. We got charged for materials we didn't even use or need. We did tell them to come take the materials and to not charge us since it was not used. We were told they were unable to deduct it from the final amount because they always order extra as a "just in case it's needed" precaution. There was some damage done to our ceiling that was not repaired by the company. It's unfortunate that the lack of communication and ceiling damage is really the deciding factor of this review. If they put the quality and care that they put into the roof into customer service this review would have been 5 stars easily.
My roof was 28 years old and needed to be replaced
My roof was 28 years old and needed to be replaced. I solicited prices from several contractors. I was a bit surprised at the difference in quotes. It made me wonder what was being left out of the job on some of the quotes I received. A roof replacement is something in which you are putting a lot of trust in a contractor to do properly. There are many hidden things, like flashing and underlayment, that must be done properly to do a good job. I finally chose Stellar for the project, and I am glad I did. The job they did was fantastic, and they worked very quickly - they actually finished the work in one day. Workers were polite and courteous. The clean up of the job site was fantastic - you couldn't tell anyone was there after they were done. Many photos were taken by the roofers as the job progressed, showing the care they were taking to provide ice shield and flashing in all the right places, and showing problem areas that needed special attention. These photos are made available to the customer for their records, which I really appreciated. The shingles and other roofing materials they use are the best available, and are a cut-above what most roofing contractors offer. Everyone from the office personnel to the workers on the jobsite were all polite and informative. I am very pleased with the work they did and would not hesitate to recommend them to anyone looking for roof repair or replacement.
We suffered internal damage to our house due to the existence of two ice dams
We suffered internal damage to our house due to the existence of two ice dams. The representative of Stellar Roofing was in our home late in the afternoon telling us about his company when part of the ceiling in our bedroom fell. James E (the Stellar representative) immediately called his boss and told him we needed immediate help. His boss told us he would have a man come to our house the next day and chip the ice dams off our roof even if we didn't sign a contract with them to replace our roof. Rick came and chipped the ice off our roof the next day. We signed a contract with them on Thursday. We opted not to have the roofing replaced on our Breezeway or garage. On the following Monday we had 5 men on our roof at 7:30 in the morning. We were told they never apply shingles over an existing roof; they always remove the old shingles first. This turned out to be a really good thing in our case, since they found a hole in our roof, which had been covered by shingles! They competed the work on the roof the following day. Whenever we asked a question of any of the workmen, the man we asked knew the answer. He didn't have to find someone else to answer the question. We were told all the workers were members of an extended family. When they arrived earlier than I got up on Tuesday, I went our and told one of the men I would need to get out, and he asked when I would need to leave. I said “9 o'clock," and he told me just to let them know when I was ready to leave and they would move their truck. This is an example of how accommodating they were. The roof comes with a 20-year guarantee, which covers materials and workmanship. The guarantee can be transferred to new owners twice. This provides us with a valuable asset to pass on when and if we decide to leave this location. Finally I should say they cleaned virtually everything up, and promised to come back in the spring with a large magnet to finish the cleanup.
Just wanted to take a minute to say a big “Thank you" to Stellar Roofing
Just wanted to take a minute to say a big “Thank you" to Stellar Roofing. We had 3 previous well-known roofing companies attempt to work with us and our insurance to get the roof covered based on a windstorm that we had about 2 years. The first company was only able to get $1000 covered by the insurance company, the 2nd company was able to get an additional $1000 and the 3rd company never returned our phone calls after the insurance company denied them additional funding. Enter Matthew H and Kevin C from Stellar Roofing. They promised to work with us and the insurance company and not give up until they were able to get the roof covered. I know Matthew and Kevin did a lot of behind the scenes work with the insurance company between multiple phone calls, emails, pictures, and even meeting with the insurance inspector. They provided detailed reports, drone footage, and even video evidence of the damage. When all was said and done, they were able to get the insurance company to provide additional funding that covered the majority of the roof with very little out of pocket from us. Matthew came back to us on a Thursday with the good news and helped us pick out the roofing color. By the following Tuesday their crew was here working on the roof. They were able to tear off and replace the entire roof within 3 days. The crew was fast and efficient and great about cleaning things up and even made several trips around the house to ensure that all the debris and nails had been cleared. Before they left the foreman walked through and made sure I was happy with the work. The next day Kevin stopped in to make sure that everything went smoothly and picked up the left-over supplies. The following day Matthew stopped in and made sure that everything went well. He also had to admire the color of the roof, it's merlot and turned out perfectly with our house. They were in constant contact with us and even when we texted them during the process they were quick to get back to us. Stellar Roofing did such an amazing job that several neighbors were so impressed that they have inquired about working with them as well. Thank you again Stellar Roofing, I can't say enough wonderful things about this company and the people that represent this business.
Stellar Roofing Complaints 0
However, if you have something to share with the others, you can write a complaint
If you represent Stellar Roofing, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Is Stellar Roofing Legit?
Stellar Roofing earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Stellar Roofing. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Stellar Roofing has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Stellar Roofing has registered the domain name for stellarroofing.com for more than one year, which may indicate stability and longevity.
Stellarroofing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Stellarroofing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Stellarroofing.com you are considering visiting, which is associated with Stellar Roofing, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
About Stellar Roofing
-
Stellar Roofing Contacts
-
Stellar Roofing phone numbers+1 (585) 888-7663+1 (585) 888-7663Click up if you have successfully reached Stellar Roofing by calling +1 (585) 888-7663 phone number 0 0 users reported that they have successfully reached Stellar Roofing by calling +1 (585) 888-7663 phone number Click down if you have unsuccessfully reached Stellar Roofing by calling +1 (585) 888-7663 phone number 0 0 users reported that they have UNsuccessfully reached Stellar Roofing by calling +1 (585) 888-7663 phone number
-
Stellar Roofing emailsinfo@stellarroofing.com94%Confidence score: 94%Support
-
Stellar Roofing address1742 Long Pond Rd, Rochester, New York, 14606-4058, United States
-
Stellar Roofing social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 04, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Good experience with Stellar Roofing. Friendly, knowledgeable, easy to contact during and after the roof was complete. We had a tear off, work completed in one day. We met Brandon, Justin and Rick. Answered any questions we had. Very happy to have a new roof. Thank you Stellar!
We just had our roof replaced by Stellar Roof. It looks very nice. We chose Stellar because of the service experience from Norm, who took the time to address the issues that concerned us in relation to our roof leak. We also liked the quality of roofing products offered and believe we were given a fair price. Norm answered questions as needed throughout the entire process and in-included ComplaintsBoard.com recommended information in our contract. The repair was done in the timeframe promised and the customer service that day was appreciated.
Stellar Roofing does quality work and fast too! Our sales guy Brandon was very friendly and helpful with all our questions and willing to talk to the insurance guy to get a fair claim check to help with the costs. As soon as we signed on they were there quite quickly and their team arrived and was very prepared and cleaned up just as quickly. They were all polite and courteous to us coming and going. After job was over , Rick, Project Manager stopped by to bring and install a cap for our wood stove that had blown off roof during a storm. He was very nice and took time to drive an hour or more to bring it to us on the hottest day of the year! Thank you for a beautiful roof guys! Highly recommend this Company ?
Stellar roofing was amazing. We got quotes from 5 different companies and this was the only company that did everything we were asking and then some...we are first time home owners and getting a new roof was scary, they stood by us every step of the way made sure to contact us even spoke to our insurance company as well even though they were no help...I would recommend Stellar roofing to anyone that is looking to get thier roof done