The complaint has been investigated and
resolved to the customer's satisfactionResolved Stein Optical — Incompetent management and customer service
resolved to the customer's satisfaction
I received such rude and incompetent service at Stein Optical by the staff and management(one Erica Zimmerman and Elise)it could go down in legend.I came into the store after received message on my voice mail stating my eyeware was ready for pickup. Upon arrival I stated why I was there and was promptly told my package was missing. I asked if she would please try looking again as my children were to be picked up from school shortly she literally balked at the thought helping out the same customer whom she received her commission from just days earlier she finally brought out the product and dropped it on the table in front of me. Her behavior was so nasty and offensive and it was pretty clear that she had no interest in assisting me further and I left before I told her what was on my mind. I contacted the manager the following day because I received no instruction on care and usage of my lenses which could easily result in eye infections or worse. To my amazement Ms.Zimmerman's behavior was equally repugnant as she attempted to blame me for their bungling my order! The entire staff was fawning over me prior to my making the purchase but after they received my money apparently I became an irritant. The clerk Elise was so confused and incompetent I don't think she could remember her name if it weren't for the name tag.