Extremely Disappointed with Lack of Accountability
I am deeply disappointed with Steel Commander and their refusal to take responsibility for damage that clearly occurred during shipping. Despite the fact that the material was stored for five months, the extent and nature of the damage was obvious and consistent with mishandling during transit—not from how it was stored.
When I brought the issue to their attention, they flatly denied any responsibility and offered no real solution. To make matters worse, they suggested using touch-up paint pens to fix the damage. Not only was this suggestion completely inadequate, but the pens are incapable of covering the extensive damage and didn’t even come close to matching the existing finish. The result would have been a visibly flawed, patchy appearance on what was supposed to be a premium product.
This experience has been frustrating and disappointing from start to finish. A company that won’t stand behind its product or even acknowledge legitimate concerns is not one I can recommend. If you’re considering Steel Commander, be aware that if anything goes wrong, you’ll likely be on your own.
Recommendation: Stay away