Station Casinos, Red Rock & Palms Casinosemployees lie and give out fraudulent price & info & nag non-stop about their jobs

H
This review was posted by
a verified customer
Verified customer

I spent hours and hours calling Palms Casino Concierge Sun night 4/9/17 at around 10:00 pm. Each time the phone rang about 10 times and then I was disconnected. I waited 1/2 hr and then repeatedly tried again. NO, there was NO voice mail stating the Concierge hours of operation.

Then I called the Palms buffet. and asked about dinner prices for 1 adult with a slot club card on Mon - Thurs night. The cashier who answered the phone ###ed and ###ed about how busy she was after repeatedly putting me on hold. Then she LIED about the dinner prices by more than 25%, She could not answer even the simplest questions or give me the main number of the Palms operator.

Palms Casino HATES its customers. So very hard to find a direct phone number for the Palms that isn't their hotel reservation line. Finally I got a hotel operator. I asked for her supervisor to find out the truth about the buffet prices and some general info. I was given a BUM extension. Since I didn't have the supervisor's last name I was qauickly disconnected.

I called back to the operator "Angela." She didn't know anything about her manager's schedule. Finally in frustration I asked for the hotel manager. He totally blew me off. I asked why there wasn't a voice mail on the Concierge line. He acted like he didn't care whatsoever.

Hours later through a different casino I got the contact number for the Exec Assistant to the Station Property's owner. I was assured Shawn Cardinal would call me back Mon 4/10/17 right after she finished her early pm meeting. LIARS. By Wed pm she still hadn't attempted to call me back even though I kept my cell free with great difficulty.

I then called back and tried to reach her. I was told by their security to contact the Palms VP. Right. Like I could ever get an operator who can't even give me her manager's correct extension #, name, or hours she works at all to give me the VP???

Palms Casino HATES it's customers. BOYCOTT Station Casinos. Do NOT ever spend your $$$ there. I have immediately cancelled my plans made for months to buy at Palms Place for this very reason.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.