SUBMIT A COMPLAINT

StateRegistration.orgI would like to receive the 30.00 I was overcharged.

Amount removed from my bank account -$135.78, the amount of ADOT registration was 105.78. Why was I charged 30.00 more than the registration ?
 Transaction date Sep 27, 2019
Posted date Sep 30, 2019 Merchant info 
Paypal

(408) 967­-1000

Description PAYPAL *AZRENEWAL 402­-935­-7733 FL 09/27
Also known as Paypal - AZRENEWAL
Method Online, mail or phone
Category Professional services

  • StateRegistration.org Customer Care's Response, Oct 07, 2019

    Debbie,

    1. The amount you owed the MVD was $117.78, not $105.78.

    2. As stated in bold, prominent places throughout our site, we are a privately owned, third-party agency. We explain that you may either renew directly through your state's DMV portal, or you may appoint us as your agent to renew your registration on your behalf for an additional fee that covers several benefits exclusive to our site, including Night/Weekend Support, Ticket Protection, enrollment in our One-Click Renewal Program, and more. Furthermore, before we accept any funds, we require that each person check a box consenting to our terms and the fact that we are a third-party agency that charges a fee. It is not possible to submit a transaction on our site without first checking that box and signing your full legal name, explicitly acknowledging our third-party status and authorizing us to process your renewal. These disclaimers and disclosures are in place to prevent confusion, not cause it.

    3. Your renewal has already been processed with the MVD; it cannot be cancelled at this stage. A confirmation email has already been sent to you.

    4. However, since it sounds like you did not intend to use our site, we've credited our third party agency fee back to your card as a courtesy. A refund credit is on the way back to your account.

    It has been our pleasure to resolve this matter promptly for you.

De
Oct 04, 2019

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