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I ordered a refrigerator from Lowe’s. SL came out to deliver it without it be strapped down. It was laying on its side when they opened the door. They brought it in and it was scratched and dented. I contacted Lowes and they set up for them to bring another refrigerator the next day. The next day they came but didn’t bring hand trucks to bring it in the house. My husband had to let them use his. While bringing in the house they tore off the copper piece on the back of the refrigerator, used my husbands tools to put it back on. While taking out the dented refrigerator they tore the threshold into my den into three pieces. The driver didn’t even say anything. I had to mention it to him and he said oh yeah I took a picture. When the finally left my husband looks out and they had left packing styrofoam on the road at my driveway he had to go clean up.
I contacted the manager Jack Hamilton and he never returns calls nor emails. I had to send two estimates, paperwork and pictures. It’s been 2 weeks now and I can’t get an update and I have messed up floors. My Lowe’s tells me just in that store alone they have 35 other cases. This company needs to be put out of business.
They call themselves a delivery company but don’t bring straps or hand trucks. It’s a joke!
Desired outcome: I want a check for the estimates that I sent in so I can have my floors fixed.
Also to add when I called the customer service number for them they want to know every detail over and over when you ask for the manager. I told the lady I had already gone through this for two weeks and he knows what I’m calling for. She hung up on me. When I called back a man hung up on me. When I tried calling back they would just answer the phone and hang up me without saying anything or just put it on hold.
