Spintop Games reviews and complaints
unable to access account
I'm trying to access my original spintop game account. I contacted popcap (ea) which acquired spintop some years ago. Popcap was unable to locate it eventhough I gave the email address I used to set up the original account. I even gave an email that popcap had sent me to the old account. Sheesh. I just want to get access to my games. Was considering going back to popcap/spintop but not if it's this much trouble to get help
disc for scrabble.
I purchased Scrabble off SpinTop games years ago and since my computer is now 8.1 it won't accept the disc. I purchased this under the name of Catherine Harrison [protected]@talktalknet
Order # ST - 16131
I would like to be able to use my Disc for Scrabble can you help me please.
I live at 18 Axwell Park Road,
Axwell Park Estate,
Blaydon,
Tyne & Wear.
NE21 5NR.
My email address is [protected]@talktalk.net
game cd does not work
I purchased the game amazing adcenrtures the caribbean seceret from ollies outlet. The cd in the box unopened does not work. I contacted the popcap site and got no reply. There is no number to call them. I will contace ollie's and advise their home office of the problem as seen on the site and advise them to pull all of the disk from the shelves. I am also contacting the ny state attourney generals office regarding this company for further action.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased some games in 2009 and i cannot reinstall them
non-responsive to complaint
I purchased a game from spintop (cate west: vanishing files) that required an activation code. The code I was given did not work. I wrote to them twice, using the customer service form which they provide (they do not have a phone), asking for help. No response. I then asked for a refund, which they say they will give you if you request it within 48 hours of purchase. No response. I'm not sure what to do from here. They have already charged my visa for the price of the game.
This is just a followup on my original post. Finally, after two inane emails from "Theresa" who appears to be the same person who replied to posts on here years and years ago, I finally gave up. I canceled the charge at my bank and I won't be stupid enough to buy from Spin Top again.
game not working
I purchased miss marples murder she wrote but on the game a garden to die for have got as far to hang 4 lanterns but have only managed to hang one as I have now been trying for many hours to hang the rest to proceed on with the game but cannot do so. Please explain why this is.
Unhappy customer
The complaint has been investigated and resolved to the customer’s satisfaction.
I have two CDs with all my games on them, and I can not reinstall them, because I don't have the registration key. Can you please send me a key code. Some games are BLOOD TIES, SALLY SPA, HIDDEN RELICS. THIS IS SOME.
Purchase Blitz 2 at usS19.99 but game did not work since Nov. 5, 2010 date of purchase. Check again today but its disppointing to note that is still not working despite advice eas given that your engineers will work to rectfy the issues as soon as possible. Kindly please act ths conern with immediate action. Should you not be able to rectify the issue please do not bill accordinglu. Would appreciate feebback soonest.
Mary Saw
cannot access purchased game
Cannot access a recent purchase of the game Text Twist. I am being prompted to enter a Security Key which I do not have. Need a Security Key sent to me so that I may access my newly purchased game.
Read full review of Spintop Games and 4 commentsrefund
I purchased the Motimer Beckett game from spin top games, however once you have completed all levels and try to play another game, the levels do not change. There are new new clues to find and no new objective, so effectively once you have played the game and completed all levels, it is of no use to you. I have tried 4 or 5 times to contact their customer support via the link on their home page and they have not even had the decency to respond. They have a 48 hour refund policy and I requested a refund within 2 hours. All I want is for them to respond and take responsibilty and refund my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Total agreement. I paid for and tried to install 2 games but they don't work. One freezes and the other is a fatal error. Numerous help and refund requests submitted but no response. This was Christmas Eve and it is now New Years Day! They were Christmas presents!
I am very upset. I purchased 2 games. one was Hidden Expedition and the other one is Hidden Relics. I paid $39 something for both these games. Now I can't play them. I did exactly what the instructions gave and I still can't play them. I want a refund but can't seem to find anyplace to ask for it. I am extremely displeased and will never order another game from Spintop. I WANT A REFUND IMMEDIATELY or at least to be able to talk to a support person. I have windows 7 and it is a new computer .
Colleen Young
never got them
Listen there ought to be someone we consumers can contact for a well know wide spreaded company thats really a dud and dosen't do anything about taking consumers money and not producing a product or even caring about if a person really recieved it the economy is bad enough with out a company such as spintop games that cheats us out of fun and enjoyment that they continue to falsely advertise daily espically when it comes to ordering from them in multiples to save a few dollars there's a glich somewhere in ordering more than one and Im quite sure they know it I have paid a total of $71.95 for games there's no phone # to contact them sending them messages through customer support dosen't help either that also is a sham as far as im concerned. I just like to know what can be done before I contact Leagle respresentation because this is causing me mental anguish! my e-mail is [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered Mystery Pi The curious case of counterfeit cove Activation Code OKPNGJ-7G3CKW-FP JTM-JUPQZG
and also Excape Rosecliff Island Activation Code OKPNG1-OTBREA-H76BO3-MFCOMD I cant download either of these so could you please send me the backup CDs and charge them to my Vise Account Thankyou Grace Boultbee at boultbee@mts.net
I ordered and paid for two Games. Order #ST2459109. Recieved Amazing Adventures Forgotten Dynesty, did not recieve Lost Continent 2 Pack. Please send. Thanks Tom Hunter hunstc1@cox.net
cd
I resently purchase the game luxor-amur rising on may 18, 2009. unfortunately I didn't realize it was to download on my pc at work only. I wanted the cd to install to my computer at home. How can I go about in getting a cd for the game or a refund back?
thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
How do I re-download and unlock a game I have already purchased?
When you purchase a game with us, you own it forever. You are able to re-download and unlock any game you have previously purchased by following the steps below.
Step 1) Download and install the game you have already purchased and want to unlock. (See above for details on how to download and install.)
Step 2) Launch the game and click on the "Already Purchased Game?" Click Here link in the bottom right corner of the game window.
Step 3) Next, enter your First name, Last name, and Email Address, exactly as you entered it when you purchased the game. You can find the required information in your purchase confirmation email. If the information is correct the game will be automatically unlocked. If you are having problems at this step you can click on the "I forgot my order information?" link and we will email you a copy of your purchase history.
If you have purchased a game from one of our other e-commerce partners, such as Trymedia Systems (TM Net Games), Gamehouse, or Reflexive, please e-mail Customer Support.
paid for games and never got them
I ordered games twice on may 4, 2009 the 1st order was for 2 games it when fine. I placed second order 2hrs Later. I ordered 4 games this time they charged games to my visa card and I never got conformation e-mail I have sent several e-mails even with visa telephone number. Spintop will not contact me and now they have Blocked my e-mails, so ican not...
Read full review of Spintop Games and 27 commentsgames
I, too, have tried e-mailing spintop with no luck. I will not buy another game from them online. One of the games work for now, the other I cannot get to work because I have no key number or whatever and I had given them the wrong e-mail address and I can't get this straightened out.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there,
For assistance with any games purchased from or developed by SpinTop Game, please contact them at support@spintop-games.com.
Sincerely,
Theresa
never got 2 games
I just purchased 2 games on the 17 of march 2009 and have not been able to play them on my computor. It is asking me for an activation code, which I have not received in an email. I did not get and email from them about the "purchased confirmation email" either. I have try and try still I can't get on the games. They took out the money on 19 of march 2009 in the amount of $31.98. I have sent them an email in their "[protected]@spintop-games.com" web sit in other to get some kind of help..."no phone number" to call and talk to someone. Please if anyone knows how to contact them beside the web, let me know... Thank you
Very hurt customers: mr & mrs dixon...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a game from spin top games . They then sent me a backup up cd that i did not request. The conversion rate meant i paid $34.00 Au, i weould like my money back from these scammers. Cheers Trevor
mailto:spintopsupport@hotmail.com
I purchased “Scrabble” which downloaded to my computer and supposedly I was to receive a backup disk to utilized if it failed. However, I am unable to access with the activation code information provided. I have tried and tried still I can't get the game. You have been paid! The least you can do is honor your word. I have sent emails that were returned from "support@spintop-games.com" web site and spintopsupport@hotmail.com. Don’t make me use the words that are piling up in my head for your “Supercalifragilisticexpialidocious“ attitude.
Thank you for your cooperation if you respond to this communication.
Hi there.
Thank you for your post.
If you have sent an e-mail to either support@spintop-games.com or spintopsupport@hotmail.com and I have not responded within 72 hours, it is either because I did not receive your e-mail or your spam filter is blocking my response. Please provide me with your order number on here and I will contact you to further assist you.
I apologize for any inconvenience this may cause you and look forward to hearing from you soon.
Sincerely,
Theresa
SpinTop Games CSR
Stop playing games I have stated my complaint.
Just help me and install mahjong quest 2 on my computer again. I will return the cd because I think there is a problem with it. mary jones
I just posted my complaint. I am waiting for an answer.
I purchased a game plus the cd The game on worked for a short period of time. The cd will not allow me to load It states error ( abort, retry, ignore.) . I do not understand what is wrong. I purchased Mahjong Guest 2 Please help me to get it to work. Mary Jones
I have been billed twice for the same game and can't get a reply from the Customer support. You've finally lost me. I will attempt to stop my bank from paying the amount but I'm not holding my breath. I've sent three complaints re double order to no avail. Why would I want two of the same game. Don't they have a brain between them?
NOT HAVING A PHONE NUMBER IS NOT GOOD. THEY WONT ACCEPT AN E-MAIL FROM ME BECAUSE MY E-MAIL ADDRESS HAS CHANGED SINCE I PURCHASED THIS GAME IN DEC 2008. THEY'RE GIVING ME SOME BULL ABOUT NOT HAVING MY E MAIL CLIENT SET UP WTF? ALL THIS IS BECAUSE I HAVE A NEW COMPUTER AND AM TRYING TO REINSTALL GAMES. SPIN TOP WHERE ARE YOU!
I had purchased two games on the 12th October and I have not received my payment confirmation as yet and therefore cannot play my games
unloadable download games, and xtra charges
I ordered spintop games 12/23/08. I am unable to download any games, my computer warns me it is a virus. So I am not using spintop! Also, they were to take $19.99 plus taxes. I was charged $47.97. I would like my credit card credited $47.97 as soon as possible, please. I am no longer interrested in games on the computer. Sincerely
Connie mitchem
The complaint has been investigated and resolved to the customer’s satisfaction.
mt name is Serena A. Barlow, this is my second complaint it is going on the third week i've been waiting on a reply from your company i paid my money for my game ether creidt my money back to my card are give me what i paid for please my email number is SerenaAnnBarlow@yahoo.com
My name is Serena A. barlow i purched the azend game i have't received my dvd of my game this is my opproved purches number4329 please give me a reply soon. Thank you dearly.
Please help, I was charged twice for the same game, have been unable to get in touch with someone who can assist with this matter.
Hi there,
For assistance with any games purchased from or developed by SpinTop Game, please contact them at support@spintop-games.com.
Sincerely,
Theresa
game not wworking properly
I have purchased a spintop game from their web site called "treasures of mystery island" and I am unable to complete 2 parts of it. I have tried everything, I beleive ther is a glich in the game. What do I do? Frustrated game player.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased the game Cradle Bundle with the back up CD. the game will not start but keeps displaying the message ' System clock appears to have been set back' I have made sure the clock is set at the correct time but still no game. information on the disk is as follows.-My activation name William Baker Activation Code. OK4KPV-AKF9T8-MACYRG-96HVXV. Order #ST-2432576 please help.
My computer crashed and I lost all the games I bought for the second time. what can i do?
I purchased 2 games & the cd's. First, you downloaded Chuzzle Deluxe & that was fine for a while, now it went off my computer, & I don't know how to get it back ! I got my CD but I misplaced it and second I ordered Bejeweled 3 & I still have that one on the computer, but I never received my Cd. Can you please download Chuzzle Deluxe back to my computer? And would you check to see why I still didn't get my CD of Bejeweled 3. I don't remember the first cd taking that long to come in !
Hi there,
Could you please follow this link to fill out our support form so I am able to assist you directly?
http://www.spintop-games.com/help.html
I apologize for the inconvenience and look forward to hearing from you.
Sincerely,
Theresa Appleton
SpinTop Games Customer Support
I have purchased a new computer.When I try to load purchased games[origanaly used on old computer] the new computer will not accept activation code. please help. janicewin@yahoo.co.uk
Hi there,
Thank you for your post.
I assure you that SpinTop Games is not a scam. Please contact support@spintop-games.com for assistance. Also, if you feel comfortable posting either the full name of the person this game was purchased under or the e-mail address it was purchased under, I will contact you myself to assist you further.
Sincerely,
Theresa Appleton
SpinTop Games Customer Support
I also purchased a game from these folks that does not work! Their "support" does not work either! Scam! You bet!
I try to play hidden identity and before I even started it said time expired
I try to download hidden identity it went though but I can't play it it said time expired
Cindy Morley
I cannot continue playing the Mystery game that I purchased, it is stuck. Please advice. my e-mail is ines.ch@verizon.net
believing i'm buying agame
I thought I was buying 2 games to put on my computer instead of them downloading them this might have been cheaper instead I spent $14. Oo on trail games and now I can't contact them to ask them for a refund or to see if they would be kind enough to help me.
I have been trying to contact them for a week. The email is not a valid. I paid over $27.00 for a game and I can not play it because I need a security key. I also ordered the backup disc and I cannot load it either. I tried to put the code in that was on the disc and it says it is expired. I want my money back if I cannot play the game. Please give me a phone # where I can reach someone.
Hi Theresa
What a load of sh**. I have tried 5 times to contact them on that email address and they have not even had the decency to reply. It has now been 7 days since I sent my first email.
Hi there,
For assistance with any games purchased from or developed by SpinTop Game, please contact them at support@spintop-games.com.
Sincerely,
Theresa
racist stereotypes
Stand O Food 2 has terrible racial stereotypes perpetuated in its game. The two African-American customers are stereotyped as a gang member and basketball player. All of the Caucasian customers are wearing business suits and casual clothing. This game is played by many young children and I would like to say that Stand O Food 2 has just become a catalyst for racist stereotypes. I am no longer a fan of this game and will tell all of my students never to play this game again.
Will I always only get 1 hour free play-time when I download a game? Are there any games that I can download for free and play for ever, without having to BUY it?
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