The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Speed Post Singaporedelivery of our document to a complete stranger in a completely different building

O
This review was posted by
a verified customer
Verified customer

CAS-1558541 - M9Q9Q2
Hi,

I am horrified with a lack of responsibility and care from SpeedPost Singapore.

They delivered our important and super sensitive document to some stranger in a different building, leaving a note under a door (in the same day!) that we must collect our parcel the next day from a POPStation!
When next day, we went to collect, as advised per their note, we couldn't retrieve it (but genuinely keep trying for half an hour, thinking there is a problem with electronic door). After 3 attempts to reach a customer service, we got at last some dodgy line in India, advising us that parcel was delivered already. We spent the whole evening on the phone with various Indian services trying to figure out to whom, this crucially important document that we needed urgently, was delivered. We heard the most amazing responses that sometimes when an owner not home, a delivery person can leave a package with neighbors (!!!). As we were new to the building, we didn't know any neighbors yet, but nevertheless spent the next day going through all 33 floors, asking if someone received and signed for our parcel.
By this stage, it was already 3 days late of promised delivery day (I don't even understand why are they bother to use this word "speed" and "secure delivery - it's anything else but that!)
Anyhow, in panic, we also started to call Australia (the origin of the document) where been advised that we can't have a duplicate - we need to go through the long process of applying for a "new".
The missing package was handed 3 days later to our security service by other security service from a completely different street (because it was on the way home of that nice security person! So if it wasn't, and if a person who received our package and signed on our behalf in a completely different street building, we still wouldn't receive it and significant consequences !

All "Speed"post could offer to us, after "investigating" for a week, is "we are sorry". Also they knocked in our door, before saying these valuable words, asking us to sign their delivery document that parcel was delivered to us at last (ah, no! a security guy from another building in a different street, drop it to our building security service! It never been delivered to us!)
It's lousy careless service - I would avoid it at any cost! I am new to the country and will spread word for sure as far as possible (including utilizing my journalist friend) not to use it. There are alternatives to the Speedpost! Don't believe their lies that it's secure & fast.
What also struck me the most it's that they don't care.
Even now, they probably still going to reply with their sorry - maximum customer compensation policy they have.
Well, don't bother - we don't need it.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by SingPost CS · Jul 25, 2017

    Hi, Oliya. We are sorry to hear that. Please be assured that your case has been highlighted to the relevant team. One of our consultants will get in touch with you on this matter. Thank you.

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