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Speed Post Singapore

Speed Post Singapore review: Delivery not possible

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Author of the review
1:58 am EDT
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Dear Sir/Madam,

I would like to complain about my delivery not being able to deliver.

I called Speed Post on 28 August when I found out my supplements were supposed to be delivered on 27 August but failed to reach the destination, which is my company & not my own home address. I've decided to send it to my company because my home is normally empty & will only get home way after operating hours, even on Saturdays. So it is nearly impossible for me or anybody in my family to collect my items.

The reason for the failure of delivery was because there was no reply through intercom. But checking my phone & with my colleagues who are in charge of the delivery counter, there were no calls whatsoever.

So I rescheduled it to deliver on 30 August. I even called them to confirm if they'll be delivering my items today(30 August). The call operator confirmed with me that I'll receive the items today between 9am to 6pm & will call my number when they are delivering it.

An hour after my call, my colleague passed me a delivery advice that wants me to collect my items the following day as there was no reply through intercom again. And again, I did not receive any calls on my phone nor at the delivery counter.

I also specifically told the other call operator on the day I rescheduled my delivery that there is a One Stop Centre with a Counter 0 which manages all deliveries throughout the company so they can just place it there then my colleagues will inform me to go out & collect. The date stated on the Delivery Advice is 29 August 2012.
So I called the hotline again to confirm whether they'll be delivering my item or do I have to collect it the next day & I was quite upset to know that I'll have to collect it the next day on my own when they confirmed with me that I'll receive it today.

Please look into this matter. I hope something can be done about this.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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