Sunoco reviews and complaints 1
View all 227 complaintsSunoco - unsatisfactory customer service
I regularly go to this gas station with my PriceChopper Fuel AdvantEdge card for fuel savings. On Sunday, January 18th, 2009, I accumulated 50 cents per gallon of savings, and went to the Sunoco on South Rd in Poughkeepsie around 5:45 pm. By following the direction at the pump and swiping my AdvantEdge card first, and my credit card, the pump screen showed savings of 50 cents per gallon. When I started to pump, I noticed a garbage bag covered the pump nozzle. I saw several gas stations in northern NY do the same when the weather is too cold. Without seeing an "out of order" notice around the pump, I used it anyways. I only managed to pump very little gas. It didn't work. No receipt was printed either.
I went inside to question the clerk that he should put a note on the pump to inform customers about the problem, just like other gas stations. The clerk offered no help and blamed me for operating a non-working pump by uncovering the garbage bag. He expected all customers to know that a covered gas nozzle means that it is out of order.
Since I have used my AdvantEdge card, and have pumped a bit of gas, I was told I could not change to another pump and take the advantage of gas savings. Upset as I was, I left the gas station without pumping any more gas. This specially planned gas saving trip ended with no savings. What a day! What is this customer service all about?
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Sunoco Reviews
Gas station authorize, hold on my card and Sanicle not able to provide documentation for avoided transaction Thief working in the store Store manager tried to attack me with a bat. Thief working in the store The young woman behind the counterElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
no they are no real friendley. for two months in a row they did not add my savings. and they are doing nothing about it. i am a very unhappy custumer and will be shopping at hannafords from now on.
Hi Brandon - if you contact Price Chopper, I am sure they will help you get your discount back. They can check in their system to see if you used your discount on only a few gallons - and see that it was lost. Just visit the Customer Service Center in the store or call the Price Chopper Customer Service Number.
They are very friendly...