CB Oil and Gas Sunoco Complaints #222-241

Sunoco review: unsatisfactory customer service ( 2 comments)

Brandon of US

Feb 25, 2009 8:38 am UTC

Resolved

I regularly go to this gas station with my PriceChopper Fuel AdvantEdge card for fuel savings. On Sunday, January 18th, 2009, I accumulated 50 cents per gallon of savings, and went to the Sunoco on South Rd in Poughkeepsie around 5:45 pm. By following the direction at the pump and swiping my AdvantEdge card first, and my credit card, the pump screen showed savings of 50 cents per gallon. When I started to pump, I noticed a garbage bag covered the pump nozzle. I saw several gas stations in northern NY do the same when the weather is too cold. Without seeing an "out of order" notice around the pump, I used it anyways. I only managed to pump very little gas. It didn't work. No receipt was printed either.

I went inside to question the clerk that he should put a note on the pump to inform customers about the problem, just like other gas stations. The clerk offered no help and blamed me for operating a non-working pump by uncovering the garbage bag. He expected all customers to know that a covered gas nozzle means that it is out of order.

Since I have used my AdvantEdge card, and have pumped a bit of gas, I was told I could not change to another pump and take the advantage of gas savings. Upset as I was, I left the gas station without pumping any more gas. This specially planned gas saving trip ended with no savings. What a day! What is this customer service all about?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

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Mark

Schenectady, US

1 comments

Mark of Schenectady, US

Mar 12, 2009 9:47 pm UTC

Hi Brandon - if you contact Price Chopper, I am sure they will help you get your discount back. They can check in their system to see if you used your discount on only a few gallons - and see that it was lost. Just visit the Customer Service Center in the store or call the Price Chopper Customer Service Number.

They are very friendly...

kerryannprim

Manchester Center, US

1 comments

kerryannprim of Manchester Center, US

Mar 11, 2010 7:40 am UTC

no they are no real friendley. for two months in a row they did not add my savings. and they are doing nothing about it. i am a very unhappy custumer and will be shopping at hannafords from now on.

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