SMGL
reviews and complaints

I've been purchasing from this ecommerce wholesaler for 3 years and I've never had a bad experience. The jewelry and gemstones they offer are of excellent quality, and the supplier always delivers within the promised handling time. I appreciate the high-quality experience they provide. It's becoming increasingly difficult to find reliable wholesale gemstone jewelry suppliers these days, but I trust smgl.org.

I waited for like six whole weeks for my order, man, and I had to keep bugging them to get any updates. I started to think maybe I was getting scammed or something, you know? And let me tell you, the quality of the jewelry I got was just straight-up awful. It was all scratched up and like, burnt black silver, not even that cool oxidized look. And get this, on three pairs of earrings, one of them didn't even have a dang headstone, and on the other two, the stones fell out right away. Can you believe that? The silver they used is so soft and bendy, it's like they made it out of play-doh or something. I'll try to upload some photos later so you can see for yourself. But seriously, folks, be careful if you're thinking of buying from these guys, 'cause they don't even bother replying to emails. It's a real bummer, man.

In February of 2022, I got scammed by the site smgl.org. I bought around $200 worth of sterling silver jewelry from their site and they said it would take about 2 months to make my order. It looked like a good site, with nice pictures, store policies that made them sound trustworthy, a chat box, and videos about their manufacturing process that made them sound like a real business.

Two months went by, and I asked about my order - it was hard to get a response and when I did, the answers were dodgy or I just got ignored. About 3 weeks later, a small package arrived at my house and when I opened it, my heart sank, as the jewelry looked NOTHING like the pictures on their site, smgl.org. The jewelry on their site looked shiny, fancy, well-made. The jewelry I got was rough, used the worst quality stones, and even had different shapes and sizes compared to the site pictures. What I got was like a poor "copy" of what was shown on their site. Not to mention - parts of my order were missing.

When I sent them pictures comparing what I got to their site pictures, I got ignored. I emailed them and messaged them through their chat like 8-10 times. When I checked if I could send the jewelry back to them (they are in India), I found out that the USPS doesn't allow shipping silver jewelry to India. These scammers at smgl.org knew exactly what they were doing - they knew they could send me whatever kind of CRAP they wanted and I wouldn't be able to return it.

Then I started a fight with my credit card company, Citicard, which gave me a "conditional credit". They then talked to the seller, who replied with this: "We have sent the items as per the best quality of our factory that we sell all over the world and never have a problem with quality issues. The customer claims that there is problem with overall items which seems more like a issue related to not liking the items but the items are same as described and handmade in our factory. Maybe customer is expecting machine made good which we don't sell. If the client is still unsatisfied, we can provide full refund if the client agrees to send back items on his/her own expense."

When I got this bull$#*t non-response from the seller, Citicard took back the conditional credit they gave me.

This was NOT a problem of machine vs. handmade quality - it was that I got items that looked way worse in quality and even looked different from what is shown on their site, smgl.org.

If you are a small retailer, like me, looking for new wholesalers to start a business relationship with, don't even think about using this company - you WILL regret it. You might as well throw your hard-earned money down the toilet. Or, how about stuffing it into one of those big fountain fireworks at your next July 4th party and blowing it up? At least it'd be more fun.

Please check out the pictures I sent them to compare what I got vs. what is shown on their site. So far, they have ignored all my emails.