The complaint has been investigated and
resolved to the customer's satisfactionResolved Singapore Immigration — bad attitude of immigration officer
resolved to the customer's satisfaction
I was visted Singapore with my boy friend on 7th August 2009. My good mood had been spoil when I approaching immigration. The officers there work very slow and their attitude are bad enough to spoil Singapore image.
There was a westerner family queing infront of me, they were approaching the officer all together in the same time. When it was my turn, I was intend to approach the officer together with my boyfriend as what we usually do when visit other countries. However, the officer only want to attend one person in one time and asked me :"you are adult, right?" which make me feel insulting. When she saw the location which I was going to stay, she as me to write down the full address instead of location name as this is not hotel (I was staying with my relative). Again, I felt surprise, are they expection all the visitors memorize their relative's full address when visiting them? I was intend to call my relative who was waiting outside airport, but eventually the officer just asked me for my handphone number instead of full address. I wonder why she didn't say earlier when she found out that is not full address.
My boyfried was approaching another officer, he step infront the officer before the officer call for "next". However, the officer scold him :"you should come here only when I call you!" Just because the officer is chatting with her colleague. Most funny thing is, the officer who my boyfriend approached was not asking for full address of the place we staying.
I can't see any customer service here. How can an officer insult a visitor and giving different treatment to different races? How can an immigration officer chatting while working especially during the long que and scolding visitor for stepping infront of her before she call? How can the officers having different standard of checking the card of enter to the country?
I can say immigration is the first party which contact by foreign visitor. Their bad attitude to visitor will spoil the country's image. I hope Singapore government can do something for improvement.