Hello I am tour operator from Poland. I have the same problem with Viator like you. My company name is Shuttle4you. I did not receive payment for February 2017 and until today for April 2017. I spoke with suppliers service but nobody can help me. I sent email to finance and also I am in touch with local manager but they could not tell me what happened with the money. Finance never respond for my emails. Please feel free to contact with me to discuss our situation. Best regards Damian Szafran d.b.[protected]@gmail.com