Shop & Ship review: lost package

On June 6, 2019 an item was delivered to your New York office at 7 am by USPS; tracking number 9400110899654005733374, as shown in the attached photo.
To date, I have not received an email acknowledgement of the receipt.
Shopandship website also does not show any pending packages; as seen in the attached photo.
I wonder what has happened. My best guess is that my account number may have been omitted by the sender. Even then I think it would take minutes to find it using my name.
Please let me know as soon as possible what has taken place.
Thank you and best regards.
Mohammed Ambah
Account #: JED 3468

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