Shop & Ship review: Highly not recommended (India)

I am paid Flex membership customer for last 3/4 years. Recently, I package with tracking AWB [protected] was dispatached from Thailand to India on 22 Nov 2025. After 15 days of no status change, I informed the customer care about it and they asked me to be patient.

I was worried and kept following up. The package contained two head sculpts custom patient and made a one time batch. These are currently no getting made again, it's all sold out and the after market prices are $80 each.

Later on the package's tracking info. showed Singapore so I raise the issue again, and I got a similar response that they are working on it and I need to patient.

Now, today, after 3 months they emailed that the package is lost and all that they can offer is $8 refund.

* I have attached the first email and the latest, there are multiple emails in between that time about followups.

* Tracking updates screenshot is attached.

* Images from the sender for my 2 head sculpts and it's package sent to Aramex address.

* Current market value ( 2 Instagram images) for those 2 headsculpts

Now they have removed all the details of that package from the mobile app and their website so that I cannot get any information, but I am glad that I had screenshots from the past.