ShipBob
reviews and complaints

ShipBob is the absolute worst! Don't even think about signing up with them. Seriously, find another option. They managed to lose a whopping 10% of my inventory during the busy Black Friday period, and let me tell you, it's been a complete nightmare trying to sort it out. I've been stuck in a never-ending cycle of back and forth emails with people who clearly couldn't care less, and don't even get me started on the phone calls. I've lost customers, money, and valuable products. It's been a total disaster.

ShipBob lost a big chunk of my sterling silver jewelry stock. I stopped dealing with them around a year ago. ShipBob said they'd give me back the money for the lost stock. I gave them the papers they needed and they said the funds were wired. It's July 26th now, or 112 days since they said they wired it, and I still haven't received anything.

ShipBob is a complete disaster. They can't even do the one thing they say they can do. The amount of product losses and damages is absolutely mind-boggling. I waste so much time and money fixing their screw-ups that it's become the main focus of my business. They never take responsibility for their mistakes, and if I continue with them, I'll never recover my customers or the money I've lost. Seriously, stay far away from this company. I'd honestly prefer to handle 100 orders a day in a sweltering Florida warehouse than deal with these clowns.

ShipBob is a business that seems great at first, but disappoints in every aspect of their promised services. If you're hoping to receive assistance from knowledgeable individuals, don't count on it. Our products have gone missing, cases have been mishandled and items that were meant to stay together have been separated. It's been two months and our orders still haven't been shipped out. To make matters worse, they've sent the wrong products to our customers, resulting in a decline in our customer service. ShipBob is definitely one of the worst companies I've ever had the displeasure of dealing with.

Shipbob lost our inventory, deleted our account, and tried to charge us a $25/day fee for not having a WRO set up, even though THEY DELETED OUR ACCOUNT WITH THE WRO number. After 12 days of holding our inventory hostage, and 3 calls per day from our team trying to find our inventory, they finally realized it was their mistake and admitted it. Despite admitting their fault, they didn't make any concessions or try to fix the problem. I'd rather keep my inventory in a van on the side of the road and personally deliver all 10,000 units they have than give this company any more of my money.

ShipBob is a complete scam! They lost entire palettes of our SOLD products and even sent our customers products from other brands. Can you believe it? And to top it off, they refused to compensate us for the shipping of thousands of fragile glass products without any packaging. It's a disaster! Not only that, but their costs are higher than if we were to ship through Shopify ourselves, and the quality is much lower. It's taking them forever to ship thousands of orders, despite their false promises of 1-2 day shipping. And don't even get me started on their support. It takes them an average of 1-2 weeks to respond, IF they even bother to respond at all. It's absolutely insane! We've lost tens of thousands of dollars, and my team and I are completely devastated. ShipBob has single-handedly destroyed our business, and I wouldn't wish that on anyone. Their sales promises are the complete opposite of their actual delivery. Stay away from them at all costs!

ShipBob don't communicate when they get back stuff from customers. I talked to the seller, and they wouldn't give me my money back unless ShipBob said they got it. I talked to ShipBob and they said they wouldn't tell me anything about my package because I'm not their "customer". But if they agree to take back packages and the seller tells me to send it to ShipBob, then I think that makes me their customer and they should talk to me about my package. It's been six months and I'm still trying to get my money back from the seller - who won't give it to me unless ShipBob says they got the stuff. People should be careful when ordering stuff sent through ShipBob and know that ShipBob won't say they got your stuff back.

If you think ShipBob is gonna save your team time on your order fulfillment, you are so wrong. This company is a total disaster. In the 4 months we've worked with them, they've lost hundreds of dollars worth of product, lost dozens of shipments, and damaged countless more. Not a week goes by where we don't get a complaint from a customer who got their order completely destroyed. They use *** for most of their shipments to cut costs, and *** is also totally useless — we had an order from the US to Canada get routed through Germany! I beg anyone considering ShipBob to run, not walk, away. You're better off doing your fulfillment in-house. You'll save money on your postage, protect your customer experience, but most importantly, save time! The hours I've spent babysitting this company far outweigh the hours we spend fulfilling our own orders.

I'm really amazed by how bad ShipBob has handled my products. They sent the wrong stuff to Canada (which made me pay for the costs of having the wrong products in a different country). They lost products worth over $1000, but still charged me for storage. They sent customers completely wrong products (not even sold by me or related). They messed up counting the inventory. They have a smooth sales team that tricked me. The control system is mostly good, but it takes forever to load each page. My support "team" was often unresponsive or gave generic answers to problems. Eventually, I think my main contact quit or got fired. I could go on about delays and sketchy responses, but this is just a general overview. I'm switching to Quartermaster Logistics since I sell board games. Obviously, ShipBob can't do anything to win me back if I bothered to write such a negative review.

We started our small business recently and decided to give ShipBob a try as our fulfillment center. However, we eventually switched to Deliverr because ShipBob didn't meet our business needs. We encountered some issues with ShipBob's online system when creating inventory transfer orders on 11/12. We reached out to Support on 11/13, but things only got worse from there. One order was sent to Deliverr, but it didn't follow my shipping instructions, resulting in additional costs for us. We've been contacting Support every day since 11/13, but most of our inventory remains stagnant in ShipBob's warehouse. The orders have been marked as PACKED in the ShipBob system since 11/16, yet they haven't been moved. We have no clue when these transfers will be completed, as ShipBob hasn't provided any answers or solutions. Due to our lack of access to inventory, our business is currently non-operational, and we missed out on Black Friday and Cyber Monday. Thanks to ShipBob for that!

I wish I red the reviews here before I fell for their ad campaign thru Shopify. I followed very carefully all of their instructions on how to let them know a shipment was coming in, sent the paperwork, and eagerly waited for the Warehouse Receiving Order. It never came, so I contacted tech support (which is a frustrating endeavor, every online rep offers to start a service ticket, which does absolutely nothing but fill out a form with details I could have done myself!) According to my tracking info, it was received by Shipbob on October 31st. At this point it should be kitted and ready for sale. *** shows that it was delivered, Shipbob support now has updated their case history to say that they refused the shipment! When Shipbob was given the tracking information from ***, this prompted Shipbob to search their *** warehouse. After over a week, I contacted them again. They informed me that they cannot locate the product anywhere in the warehouse, and that was basically their response. No remediation, no offer to reimburse or replace, just an apology that after nearly two weeks they cannot locate the incoming product. This is my very first transaction with Shipbob. *** shipped and delivered my product, and Shipbob says that a) they refused the shipment - no reason given and b) after a deep search thru their warehouse, they cannot locate my order!

This company is the worst I've ever dealt with. They promise a lot but their service is terrible. They have lots of hidden fees. They say they'll respond to your call in 2 hours but it actually takes 24 hours to hear back. They mess up my orders repeatedly, even after I ask them to fix it. They charge me for their mistakes. When someone orders a case of my product, they only send one bottle and charge me for shipping a whole case. Then I have to spend days trying to get them on the phone to fix it. They say they'll fix it but then they do the same thing again. Even when I try to stop working with them, they continue to be incompetent. Twice, when the truck driver came to pick up my shipment, they said they had no inventory. It took me 24 hours to reach someone. This happened during Black Friday week, so I lost thousands of dollars in sales. This company has cost me so much money and time. I regret signing up with them and I hope I can warn others about the problems they'll face. I gave them one star because I had to, but they really deserve zero stars.

All the reviews about ShipBob make you wonder if it's a good company to do business with. I reached out to them six months before sending my shipment, trying to negotiate a fair price and reasonable terms. The signing agent assured me multiple times that my storage would fit on a "shelf" and cost $200 a month. But when I received my first bill, they charged me over $500. I've been trying to get my inventory out of their warehouse for three weeks now, and they've even charged me an additional $700 for shipping, even though I haven't used their service. They use sneaky tactics to get you to sign up, and once they have your inventory, they take advantage of you. I've been trying to retrieve my inventory, but it's been processing for 20 days, and I'm still being charged. I spoke to a manager who promised to fix everything and honor our original agreement, but it was just another lie. After waiting for a week, the CFO denied my claim and refused to admit any wrongdoing. They just want to keep charging me for storage. I've been passed around to different employees who keep saying my shipment is almost ready, but it's been two weeks now. And to make matters worse, they sent the wrong inventory in my first few shipments, and all my inventory numbers have been incorrect from the start. They don't take any responsibility for their mistakes. ShipBob is a disaster, and it's only been three months. If you're looking for a logistics company, stay far away from ShipBob. They use predatory tactics, lie to you, and hide behind their corporate structure. Their whole organization is corrupt.

ShipBob is a shipping service that we recently tried out for our business. Unfortunately, we encountered a few issues that left us quite disappointed.

Firstly, we experienced late deliveries on multiple occasions. These delays caused us to receive a suspension warning from Amazon.com, which was definitely not ideal. It was frustrating to have our orders arrive late, as it affected our ability to fulfill customer expectations.

Secondly, we had a particularly frustrating incident where ShipBob shipped parts that were meant for kitting to a customer. This mistake left the customer without their product, and it also left us without the necessary inventory to complete our kits. As a result, we faced a gap in order fulfillment, which ultimately led to a loss in revenue. This was a major setback for our business, and we were disappointed with the lack of attention to detail.

Lastly, we found the technical support provided by ShipBob to be quite useless. Whenever we reached out for assistance through the chat window, the agents would simply "open a ticket" and then fail to resolve the issue. This lack of effective support left us feeling frustrated and unsupported.

Overall, our experience with ShipBob has been less than satisfactory. The late deliveries, shipping mistakes, and unhelpful technical support have all had a negative impact on our business. We hope that ShipBob can improve their services in the future to avoid similar issues for other customers.

They contracted with us, got everything shipped to them, but they started sending wrong orders to customers. For example, they kept sending 90 capsule bottles instead of 180 capsule bottles. These were also Amazon customers. Amazon almost shut our account down and we had to deal with hundreds of angry customers and we lost an extreme amount of business. They never accepted the mistake, did not return our money back. It is not a business to do business with.

We asked ShipBob to move 81 pounds of our goods from the West Coast to the East Coast. The shipping cost didn't show up, so we emailed support*** and mentioned our order number #***. They replied that the shipping should be $146.74. But then, after 2 days, our credit card was charged $1,193.07. Now they claim they never provided any estimate before shipping. An employee made a mistake and if they had honestly informed us about the actual cost (which is 10 times what they advertise), we would have canceled immediately. ShipBob lies to customers and charges them 1,000% more than the agreed price.

ShipBob got a sales team that be misrepresentin' what they can do and what they need from ya to do business. They be sayin' they can handle all sorts of client requirements just to make more sales. But when ya reach the end, they decide if they gonna honor the exception or not. So companies like mine waste time, money, effort, and energy gettin' ready only to have the rules changed at the last dang minute. I reckon they should make sure their sales teams only sell what they can actually do and not make up promises they ain't gonna keep. Especially when they put it in writin'. My client deserves to get refunded for the time, effort, and money they wasted on makin' a plan to use ShipBob after bein' promised they could deliver, only to go back on their word.

I asked ShipBob to transfer my inventory to Deliverr, but they haven't taken action on most of my orders. They also haven't followed my shipping instructions correctly. Because of this, I lost sales on Black Friday and Cyber Monday. I have some orders that have been packed since mid-November, but nobody can explain why they haven't been shipped yet (ShipBob Case #***). Shipment ID: Freight Delivery – Status: ‘Processing’ - Packaged as of 11/17 Shipment ID: Freight Delivery – Status: ‘Processing’ - Packaged as of 11/16 Shipment ID: Freight Delivery – Status: ‘Processing’ – Packaged as of 11/16 I've been contacting support every day, but I still haven't found a solution. This is totally unacceptable.

I signed up with Shipbob to ship my products at the end of last year, and they've been repeatedly overcharging me for shipping and losing my inventory. Even when they give me credit for the overcharges, I'm not sure if it's right. I've complained about this many times and had meetings with the company. They should have all of this in their records. Just recently, I found out they've been overcharging me $150 per month for storage. I talked to a representative named ***, and he agreed. He gave me some money back and said I shouldn't be paying more than $45 for storage based on my current inventory. But today, I got billed and they overcharged me again. I need someone in charge to call me, and I want Shipbob to ship my inventory to me for free because of all the stress, wasted time, and inconvenience they've caused me. It's the least they can do now.

Shipbob is a company that helps with warehousing and shipping. I have my products stored in their warehouse. Unfortunately, they have made mistakes with the size of my products, causing problems with packaging and shipping costs. These mistakes have made it really difficult for me to advertise and sell my products to my customers. I have been in touch with Shipbob support many times over the past three weeks to try and resolve this issue. However, they don't seem willing to fix the problem. They keep sending me the same generic emails, thanking me for my patience and asking me to follow up for more information. But when I reply to these emails, I get an error message saying that the email cannot be delivered because the Shipbob email address is a no-reply address. It's clear that this company doesn't care about accurately fulfilling their role as a 3PL service, even though they charge me for it. They refuse to take any action to correct the product information. I've been trying to get them to fix this since January 10th, and today is already February 2nd. Shipbob reference # ref:_00D4112BGz._5006S1qaaz5:ref And also shipbob case #