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CB Furniture Stores Review of Shewels Furniture Martinsburg WV
Shewels Furniture Martinsburg WV

Shewels Furniture Martinsburg WV review: Sectional sofa

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11:54 am EDT
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Things wrong with it. It has metal pieces on the frame that is tearing holes in the cushions and there is a board across the back that hits your back as well as threads sticking out. Called in january and they sent someone out to take pictures. After about 2 or three weeks we had to call them. They told us that the company that made the couch went out of business. Keep in mind that we are still under shewels one year warranty. They said if you wait until april when the extended warranty kicks in (paid 200 for that) then the extended warranty company will take care of it and most likely replace the couch. Well we fell for it. What they actually did was have us wait until their one year warranty expires and it would no longer be their problem. It was so deceitful. Extended warranty acts like they don't want to help us. Shame on shewels for tricking us that way.

And I forgot to mention that the delivery men bent our screen door when they came in. We just let that go. Wish I had complained about that now.

Desired outcome: Replacement or refund

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