CB Construction and Power Tools Sherwin-Williams Complaints #2-21

Sherwin-Williams review: Super paint, paint and primer

CarolinaRN of Greenville, US

May 19, 2023 2:24 pm UTC

I recently bought a bucket of Super paint, paint and primer and after applying to an existing wall, previously cleaned, it completely failed! The last application was 4 days ago, and If I clean the wall with a wet rag it comes off! I applied 3 coats (let the paint dry in between 12 hours). One of your representatives passed by and said that it was my fault, since I had not sanded the wall previously. The wall was previously painted with a flat finish and was cleaned before the application. I had never had this issue before with any other latex paint and was shocked that the representative insisted that if if did not sanded the entire wall the latex paint will continue to fail. At this point I will not use Sherwin Williams again. I will buy another paint from another brand and will test it. I am sure it will not fail... This paint sucks...

Desired outcome: I would like for Sherwin Williams to better test the Super paint product so this will not happen again to another homeowner. An apology and refund will be great.

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Sherwin-Williams Contacts

Sherwin-Williams phone numbers

+1 (800) 022-7926

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Mexico

+1 (800) 474-3794

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Ukraine

+86 213 323 9200

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+966 26 683 555

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+82 18 777 404

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South Korea

+55 112 168 4206

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+56 600 200 1222

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+51 12 512 929

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Sherwin-Williams emails

customersupport@sherwin.com

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Support

punchout@sherwin-williams.com

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Sherwin-Williams address

101 W Prospect Ave., Cleveland, Ohio, 44115, United States

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