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Shenzhen Basenton Logistics
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Shenzhen Basenton Logistics complaints 1

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Shenzhen Basenton Logistics shipping and freight forwarding

We gave them a shipment to move from China to Dubai, it was a 20' container. We proceeded only after checking their website and after a month long chat with the team.
However, we were cheated by them, and this was purely intentional. As per the process in shipping and freight forwarding, once the booking is done and the container has been loaded, the Draft B/L should be sent to the agent who has made this booking, so that he can confirm the details and approve for the same. But they did not send us the original draft B/L, and when the shipment arrived in Dubai, the documents were not the same as they sent to us earlier for approval. Due to this their partner agents in Dubai also charged us extra money. this has never happened with us by our other agents. This is clearly fraud! Upon asking them to refund our money as this was not agreed, they ask us for more shipments and they would refund from that! needless to say, these Chinese agents are totally fraud and untrustworthy.

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Is Shenzhen Basenton Logistics legit?

Our verdict: Complaints Board's thorough examination reveals Shenzhen Basenton Logistics as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Shenzhen Basenton Logistics stands out for its commitment to quality and security. Clients considering Shenzhen Basenton Logistics should delve into its customer service record to gauge compatibility with their expectations.

Shenzhen Basenton Logistics earns 91% level of Trustworthiness

Perfect Trust Endorsement: Shenzhen Basenton Logistics achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Shenzhen Basenton Logistics. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shenzhen Basenton Logistics has claimed the domain name for basenton.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Basenton.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Basenton.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Shenzhen Basenton Logistics protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Shenzhen Basenton Logistics has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

Overview of Shenzhen Basenton Logistics complaint handling

Shenzhen Basenton Logistics reviews first appeared on Complaints Board on Jul 9, 2019. The latest review shipping and freight forwarding was posted on Jul 9, 2019. Shenzhen Basenton Logistics has an average consumer rating of 1 stars from 1 reviews. Shenzhen Basenton Logistics has resolved 0 complaints.
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  1. Shenzhen Basenton Logistics contacts

  2. Shenzhen Basenton Logistics phone numbers
    +86 755 8222 3640
    +86 755 8222 3640
    Click up if you have successfully reached Shenzhen Basenton Logistics by calling +86 755 8222 3640 phone number 0 0 users reported that they have successfully reached Shenzhen Basenton Logistics by calling +86 755 8222 3640 phone number Click up if you have UNsuccessfully reached Shenzhen Basenton Logistics by calling +86 755 8222 3640 phone number 0 0 users reported that they have UNsuccessfully reached Shenzhen Basenton Logistics by calling +86 755 8222 3640 phone number
  3. Shenzhen Basenton Logistics emails
  4. Shenzhen Basenton Logistics address
    Rm16A West Block Wenhua Bldg Shennan Rd East., Luohu Dist., Shenzhen, China
  5. Shenzhen Basenton Logistics social media
Shenzhen Basenton Logistics Category
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