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ShelterLogic Corporation Customer Service

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ShelterLogic Corporation LLC

150 Callender Rd
Watertown
Connecticut
United States - 06795-1628

Customer Support Phone Numbers

+1 800 932 9344(Customer Service) 1 0
+1 800 851 1085(Arrow Sheds Customer Service) 1 0
+1 800 435 6601(Brampton, Canada) 1 0
+1 888 288 2345(Quik Shade Support) 1 0
+1 800 560 8383(Watertown & Lakewood) 1 1
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 4:30 PM
Sun8:00 AM - 4:30 PM
Arrow Sheds - Breese, IL
1101 North 4th Street, Breese, IL 62230, USA
 
Lakewood, WA, Distribution Center
9317 47th Avenue, SW, Building 9, Suite A, Lakewood, WA 98499, USA
 
Canada, Brampton, ON, Operations
80 Stafford Drive, Unit 2, Brampton, ON, L6W 1L4, Canada
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ShelterLogic Corporation Complaints & Reviews

ShelterLogic Corporation / 10x20 portable carports (2)

Su
May 21, 2019

I bought 2 carports $300. There is no information regarding wind pressure. During a rainstorm carport collapsed (came apart on three different occassions damaging my vehicle. Leg snapped got another leg during another storm numerous legs and roof snapped and are now useless. These...

Shelter Logic / shipping

Th
Mar 30, 2015

1st salesman didn't tell me about code for free shipping. when I called back the next day to coplain about the price of the order, I was told that I didn't put the code in, so to bad. not a very friendly person. said I was going to cancle my order, didn't care. said I would...

ShelterLogic Corporation / Roundtop structure

Pa
Jun 10, 2011

The products are very poorly designed. We got the 28x8x12 round top. During install the parts didn't fit together right (one pipe had to be redrilled it was so off. Another had to be thrown away and we had to wait for a replacement). The door was always impossible to open, and then the...

Shelter Logic / Poor response to inquiry

Sh

My cover disintegrated in a windstorm - no complaints there as it lasted 2 years longer than rated. However I sent 2 different web inquiries for pricing on replacement covers (I was looking at a few different options) - that was well over a month ago - no response to either one. I think...

ShelterLogic / Poor design

Te

Even when properly installed, product did not stand up to 49k ( 30m.p.h.) winds. Problem is with the metal cable/u-clamp fasteners used to mount the legs to a screw-type ground anchor. The grade 8.8 (ISO 898/1) bolts are of inferior quality for this kind of application - even when torqued...

ShelterLogic, LLC / Bad customer service

Jo

Out of box zipper failure on portable storage unit purchased at BJ manfactured by ShelterLogic. When customer contacted 800 number as directed by package customer service advised send recpt and pictures documenting defect. Customer advised that no where on warrenty was this stated. CS rep...

ShelterLogic / Bad service

In August of 07 I purchased and 10x10 ShelterLogic canopy through Northern Tool Co. I have used the canopy 9 times in the past year. The last time I used it I noted a corner strut had broken completely and one of the corner assemblies is badly cracked. Both Northern Tool and ShelterLogic...

Shelter Logic / Replacement parts!

Re

I purchased a 10x15 Shelter Logic Logic pop-up canopy to use for club activities. After a cross wind caused a leg to break, I Shelter Logic to see if I could get replacement parts. After asking me for model number and parts numbers, they stated they DO NOT support ANY of the pop-ups they...

Shelter Logic / Menards Enclosure Kit / Hadn't received the product as promised

We had purchased an enclosure kit from Menards a few years back, put it up and had no problems with it. Over the years the canopy of the enclosure kit was a little worn and torn so we decided to order a new one in September of 2006. We pulled out the paper work and decided what size we...