Self Lender

I got the self lender app to help me build some type of credit. First thing first they have minimum impact on your score. So the fees and other stuff they charge you for is not worth what your getting. You pretty much giving them money to do absolute nothing. They gave me an offer to use a credit card they have. I’m thinking let’s see if the card has more impact then the savings account. As soon as I got the card it was a $25 fee right off the back for some misc stuff. Remind you my limit was only $100 so I had to pay off the $25 they took before I can even start making mini transactions. Then I made a payment to my account on 12/31 but it was officially taking out my account on 01/05 and I check today 01/07 to see what my balance is now after the payment and it’s still the same amount since 12/31. I tried reaching out to someone to see what the hiccup is with my payment posting on my account. Their is absolutely no way to get in contact with them, no phone, no e-mail, and no chat. When you go to the “contact us” tab they give you generic questions and answers. Even when I click other to see if I’m able to send my question for someone to respond sooner or later the tab leads me to COVID questions. I wouldn’t recommend them to anyone you’re pretty much throwing your money away because they charge you fees left and right. I’m not making another payment for the simple fact I’m not over paying, then my original payment is lost in the sauce. I just don’t know where my payment went and it’s no one for me talk to, and see why it’s not posting on my account.

I’ve had an account at Self for three months. My credit score has yet to change. I’ve paid them $138 to save $95 (they literally rob you a little bit every day). On their mobile website it is impossible to find a phone number for customer service so I had to exchange emails where my question wasn’t answered well at all. That led me to trade emails so finally someone was able to answer my simple question. Their software is idiotic because it lets you choose an autopay draft day that is AFTER your due date(edit: The developer literally confirmed you can move the autopay date past your original due date, the software will then allow the due payment to be skipped(unknowingly) at the same time)...what a huge oversight. This company has been literally nothing but trouble for me so far. Just paying the deposit on a secured credit card would be so much faster, easier, and cheaper. I literally can’t think of one reason why anyone should do this route over any other credit repair.

Edit: Developer says live chat, phone, or email can be accessed under “Get Help” on desktop or mobile. This is false if “mobile” and “application” are interchangeable. On the app there are only FAQs and and email. There is no phone number or live chat option nor is there a “Get help” selection within the app. I haven’t checked for desktop because I do this purely on the app interface. Even if one wanted to file a complaint it would have to be a “secure message”, “email”, or, get this, I can write them a letter...no phone number at all on the app. If it is there it absolutely isn’t in a conspicuous place.

For a few months, everything was fine. However, when I received the credit card, things went downhill fast. After making my 3rd or 4th payment, I checked back to view my balance and it was twice what it was before. Confused, I made another payment to avoid my credit score suffering for high usage and sent Self a message (the only way you can contact them). Not only did they not respond for almost a week, but in the meantime, my payment was not processed AGAIN. They tell me that my bank had insufficient funds, but I knew at the time I made the payment that there was more than enough in my account (I also almost never have my balance lower than a few hundred dollars). By this time, my credit score has taken a nosedive and I’m furious. I make one final payment and message them again, only this time I include screenshots of my bank account balance. I check back after a day or two, and my balance is now OVER my credit limit. I finally get a reply a week later stating that they don’t take your payments until 2-3 business days after you make a payment. What kind of sense does that make? And there was more than enough in my account anyway! So at this point, I’m through. I tell them to cancel my account, and to put the money I paid into the Self account towards the credit card, which was close to the same amount. But guess what? THERE’S A DEPOSIT THAT THEY TAKE OUT OF WHAT YOU PAID INTO THE ACCOUNT. OUT OF $175 I PAID OVER 5 MONTHS, I ONLY GET BACK $45.

These people are crooks and will ruin your credit while making a profit off of your desire to improve your finances, all while gaslighting you and your banking institution. Even as I write this, I’m a heartbeat away from considering contacting the ComplaintsBoard.com or even taking legal action. DO NOT USE THIS FRAUDULENT SERVICE.

WARNING! Please do not use this app. This app will end up screwing you on your credit report. This company is a complete fraud. First of all, what type of financial company doesn’t have live people to talk to over the phone, to help assist you if there’s any problems with your account? Of course a company who frauds their customers, and who would rather hide than face the truth. What type of company represents themselves as helping you with your credit score yet they don’t accurately report accordingly on your credit reports? They lie about the credit score you have which is a joke. I guarantee anyone who checks their FICO score will clearly see that the score is completely different from the “FAKE” score that they claim that you have on their app. When I checked my FICO score it was at 665 vs with them 710. Wow what a huge difference! Very misleading and inaccurate information. On top of that they are claiming I had a high resolving balance on my credit card, yet I always leave my card at a zero balance way before their monthly due dates since I pay by debit card so it posts immediately to the account. They dropped my FICO score 10 points claiming I had a high balance when I didn’t. I contacted them right away when I saw this and showed proof that my closing statement for the month of March clearly showed I had a “ZERO” balance yet they inaccurately reported it. On top of that I contacted their lousy customer service email with the proof, and that they need to correct their mistakes and no one has contacted me back at all! I am reporting them to the ComplaintsBoard.com and as well I am thinking about taking legal action if they do not get this FIXED because it’s fraud and it’s not right to treat good paying customers this way! I had ENOUGH of the games this company plays! Please steer away from this company.