The complaint has been investigated and
resolved to the customer's satisfactionResolved Security Associates International, Inc. (SAI) / CastleRock Security, Inc — unable to cancel contract after term
resolved to the customer's satisfaction
Unable to cancel service after term. Called customer service number [protected] and after about a 10 minute hold, spoke to a representative and told him I wished to cancel my alarm monitoring. He took all my info, then said he needed to connect me to the cancellation department. After another longer hold (15-20 minutes) I spoke with someone that said my contract had automatically renewed for another full year because I failed to send in written notice of cancellation 30 days prior to the end of my 3 year agreement. This is even though I called a month prior and notified the rep that I wished to cancel over the phone and was not made aware that the cancellation needed to be written. This company is clearly running a scam by extending the contract another full year and by making their customers jump though all these hoops to cancel. Definitely avoid them at all costs! For those in the same boat here is the cancellation address:
2101 South Arlington Heights Rd Ste 150
Arlington Heights, IL. 60005
They say they need name, address and account number to cancel.