Seattle Coffee Direct review: Rip off! 683

It's the same thing with me, I have been trying for 2 days to get them to call me back, always the same message, either all represts are busy or just leave a message. They charged me $79-which I really don't have. I'm also going to call the BBB. I ordered their 3-$5.00 samples-I turned out to be $5 for each one, oh, plus a free mug. AT RIP OFF IF THERE EVER WAS ONE. EVERYONE-BEWARE!

Once I got home tonight and checked the mail I had a letter from my bank telling me that I was $171.87 over drawn. This so called company that I haven't received crappy coffee from in a year just charged my account $79.00. I alone have $105.00 in fees for NONSUFFICIENT FUNDS. When my bank and I both called we instantly got voice mail, saying to leave a message and someone will be getting back you as soon as possible. My bank is investigating the theft and has change all of my banking information. After seeing this web site I believe that I will be trying to press charges against them.

I am right there with you. I am up to $158 in fraudulent charges and $79 with their "sister" company (shopdani.com) which shows they are a big scam. Check out "Shopdani.com" and you will see the same complaints. I have cancelled my debit card and do not anticipate seeing any refund and I have contacted the police.

Not doing business anymore with any online commodity seller like that...ever

I tried Seattle Coffee Direct in sept. 18, 2009. Cancelled membership on Sept. 21, 2009. Was told that my bank account would be refunded $79.40 within 4-6 weeks. as of now I have not received my refund. Now after 3 months an unauthorized charge of $79.00 from shopdani.com, which I have never heard of and $79.00 from Seattle Coffee Direct has been charged to my account. Have tried to contact customer service with out any success. Have not talked to a person, just a machine and left 3 messages to return my call. Haven't heard from either company. Maybe the BBB should be notified immediately.

I opened my credit card statement only to find out they charged my credit card $79.00, i never give the authorization. and they will not return my call.

This is disgusting--I actually had, of course, my own version of the same issues all of you are describing about 6 or 7 months ago. They refunded my money quickly, which was rather shocking, and I thought it was over. Yesterday, I see a pending charge on my account for $79 for Seattle Coffee Direct. Today, when it posted to my account, the description was for publicationsmax.com. I HAVE NEVER BEEN TO THAT SITE. I called and the are affiliated with Seattle Coffee, so you need to watch out for this too people! Just because you don't see Seattle Coffee's name doesn't mean they're not screwing you for more money under a different business. Their excuse for charging me again after so long was that I didn't 'opt out' over the phone (which I most certainly DID do), so they changed the frequency of my coffee shipments. SOMEBODY PRESS SOME CHARGES AND I'M IN!

I was charged $79.00 on my debit card from Seattle Coffee Direct, I never ordered coffee from tbis company.Called the Co # [protected] and was told all operators are busy helping others, please stay on the line for the next representative. Call was disconneced. No surprise there! I am filing a fraud claim through my bank. These Scams are rediculous! Times are hard for everyone out there and to have something like this to have to worry about, sickens me! I had to cancel my debit card through my bank. I was also charged $79.00 from Shopdani.com. and called that number too and was told all circuits are busy, please try your call later! surprise again! Being unemployed at this time of year is depressing enough!

That's the best idea. I had to do the same with another outfit that was ripping me off, contacted the AG in Arizona, who got things straightened out very quickly -- and my money back in the bank!

I contacted the Attorney General in Illinois (yes Seattle Coffee is not in Washington state).
I filed a complaint online by clicking on the "Contact Us" tab, and then "E-mail the Consumer Protection Division".
Hope everyone does the same.

Blackdog

Within a week we have had two charges of $79.00 on our bank account. Neither of us had ever heard of Seattle Coffee Direct. We have received NOT received any coffee, just the charges. We were already struggling with our bills in this economy, and this is rreally going to cost us. Until I found this site, we did not even have a phone number for them. We also have not gotten through now that we have the supposed phone. I also looked at the Chicago BBB site and they had no record of this company. We are going to our Bank to resolve this.

I tried Seattle Coffee Direct back on June 23, 2009. The deal was a

$2.00 package to try their coffee and was to come with 2 thermal coffee

cups. I though this seemed great. I decided, after reading further,

cancel. I even received an email with a confirmation number stating that

it had been canceled.

Even after this, I found another charge on my card for $38.95, just 2

days later. I immediately called the company and complained that a trial

isn't a trial unless you can actually experience the product before

deciding you want more. By the end of the call they agreed to refund my

card and directed me to refuse the package coming.

The refund didn't show up on my card so I called them back about 2 weeks

later. At first the rep said they hadn't received the package back, then

a little later said they did. He also told me it would take around 4-6

weeks to get my credit, so I waited. Nothing was ever refunded.

Okay, so to top all of this off, just this past week (11/24/2009, a

$79.00 charge shows up on my Paypal account. Imagine my surprise when I

saw this. The great thing is that I had kept the original cancellation

email and disputed the charge with Paypal. I also had to pay a $34.00

stop payment fee with my bank. It did get reversed by Paypal and I had

to hot card my debit card.

This type of thing should never happen, and I'm amazed that a company

such as this is allowed to continue on stealing people's money.

So, now with the $38.95 charge in June and the cost of a stop payment

fee of $34.00, I am out $72.95.

I'm just disgusted that they are ripping so many people off (including me!)... I actually contacted my local FBI office and they told me that unauthorized charges to your credit card IS CREDIT CARD FRAUD and is handled by the United States Secret Service Agency! I've already left a message with them and I will be filing a complaint and making them aware of Peel, Inc. Please do the same... Together we can expose this company!

http://www.secretservice.gov/field_offices.shtml

Also, here is the form to file a complaint with the Illinois Attorney General's Office:
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf

Ditto. In a week, my debit card had been charged $39.00 six times. We returned the boxes, and six weeks later no credit.
In the last week, our account has been hit $79.00 TWO TIMES!
They won't answer our calls, and they don't return messages left.
SCAM BIG TIME

Scam - I have cancelled the subscription, received a confirmation number and yet they still continue to ship and charge. The affiliated company is Tea Francais but the charges come up as Seattle Coffee. Cancelling my credit card today as now I can't even get through to their customer service.

I just had 79.00 taken from my bank account from this company. I didn't order anything from them. I did not authorize them to use my credit card.

I didn't order anything. And you cannot get them by phone.

Sherry Basasey
[protected]

I was charged $79.00 today and didn't order anything. I went through the same thing others are going through back in February when I ordered some coffee - tasted terrible and was charged for two shipments within a week. It took about two weeks to get my money back and that was after filling fraud charges with my bank. This time I didn't order anything and got charges $79 dollars. Still trying to get a through to someone to find out what is going on!

Using the Chicago BBB website, I FINALLY got the last of my refunds. I had been banging my head since the beginning of July with Seattle Direct, and in just over a week, I had my money in the bank.
I heartily recommend going the route, it seems that the Chicago BBB is well aware of Peel's Inc. (the Mother Company behind this, and many coffee and tea scams)
www.chicago.bbb.org
Good luck to you all!

Wow this is the place for me. I have been charged $117.50 from this piece of crap scam artist of a company. I did order a trial offer and cancelled the same day due to the lack of positive feedback from this company. I am going to the bank this morning to dispute my newest charge of $79.00. To put it kindly the people in charge of this company will rot in HELL for all eternity for the things they are doing in this life to all us hardworking people that got taken advantage of.

I just had the same thing happen to me! While waiting for a credit of over $200 from them (they were shipping we coffee almost daily and charging $39/shipment), I checked my card balance on line to see I've been charged a "miscellaneous" charge of $79.00!

Six months after cancelling (because I received coffee every day for 4 days) I get a charge to my credit card! i WANT MY CARD # DELETED FROM YOUR DATABASE. I just filed fraud charges against them. I am living in Germany and don't want to spent time with them. They can fight with my credit card company.

After calling literally 100 times I finally got a hold of a person who said the $79 charge was because I didnt cancel my membership. I never even signed up! They said the money would be refunded in 1-2 business days and gave me a cancellation number. The number I called was [protected]. I also cancelled the card that was charged so they can't randomly charge it again. Good Luck.

I'm not sure but I'd like to know to i tried to order said I was declined never recieved anything but they've taken over $300 out of my sons sssi account in two months time, bank wont help me either

I canceled my membership with Seattle Coffee Direct back in May of this year and even have the confirmation email in my inbox. It is now November and for some reason, I was charged $79 dollars, plus an additional $2.37 for processing or something when I never placed an order and canceled my account with them. If that is not ridiculous enough, there is another $79 charge pending in my account. DO NOT ORDER FROM THEM, DESPITE JEFF BERMAN'S ATTEMPT TO RESOLVE THEIR BAD PR CRISIS.

I studied PR in college and know that this is just a feeble attempt to try to gain our trust back as consumers and members/ex-members. As much as you say you care, you would rather just take our money for no reason. It's ### and I should not have to be filing claims with my bank and calling your crappy customer service number. I have called several times and no one seems to want to answer the phone to get this issue resolved. Well, too late, because now your negative customer service issues are being posted all over the internet for everyone to see. Good riddance Seattle Coffee Direct and congratulations for being added to the internet scam list.

As of now they are still in business but may be operating under a different name, as they reopened my closed account yesterday!

True, true, I also did the "one time" $5.00 deal for Mafia Wars. Thought the mugs would make a nice gift. Then the shipments and charges started piling up. Called, asked to cancel and how to redund. Was told to return coffee and it would be 30 days, well its been alomost 50 days now. Just got off the phone, the rep said, "We have no record of the coffee being returned." Get a tracking #, they will ask for it. Now I am being told it may be another "2 billing cycles" before I see a return. I am contacting my card, and reporting these as fraud!

Has anyone been able to reverse the charges.

We orderd the coffee on 2/26/09 and received the original 38.95 charge on 3/1/09.
On March 23rd we canceled the order and got a confirmation number.
NINE months later we received 2 12 oz. bags of coffee and were charged nearly $160 - two charges of 79.99 on 11/2/09 and again on 11/12/09. We called AGAIN and received ANOTHER confirmation number and still have not had the charges refunded. Any suggestions?

This is theft beyond fraud.

What the...I did not authorized any transaction with this company for any coffee related products...I have never heard of this company before and I have no idea how you guys got my credit card information. I was charged with 79.00 of what I do not know. I want my money back and you have not heard the last of me!

What a scam!

Yeah, this ### company did the exact same thing to me a couple of years ago. It took almost 8 weeks to get my refund. Their ads are extremely misleading. No where in the ads that I've seen does it say $5 EACH...all it says is $5. The ###s should not be allowed to be in business.

Rec'd first shipment after signing up through FACEBOOK...O.K. coffee. Received second shipment in a matter of days...then another four days later, then yet another four days after that! When I called to cancel due to what I felt was a gross misrepresentation on their part, I was told that another shipment had been sent out already that day! So, a total of five shipments in less than one month. The original shipment was $2.00, but each subsequent shipment was $39.70.

Two shipments were returned via UPS on 9/29/09, and I have yet to see a refund. I have left three messages when the phone was not answered, the calls were never returned. I was told today when I finally got through to someone named Demetrius, that they received the coffee on 11/13/09. Did I mention it was shipped on 9/29/09? He said it gets rec'd by the company, then has to go to customer service, then a refund is issued.

Well, my refund is supposed to be issued first statement in December. I will give them the time to do so. If I do not receive my refund, I am contacting my credit card company, the BBB, the USPS, and the Attorney General's office.

All this for some O.K. coffee which I would have not minded receiving if they didn't take complete advantage by sending me five shipments in one month! Shame on them if they think they are getting away with this.

I also was scammed by these people. #7 coffee in 10 days and a lot of money taken from my account. I had to cancel my debit card to prevent further charges. What is wrong with these people? ASnyone have an e-mail address for these idiots?

I just got off the phone using the [protected] number and was again told 5-7 buisness days to recieve my return. this is the 3rd time they have told me this exact answer... this time it was the "supervior" named Lucy at extension (she says) #3007 ... I still think I will not recieve my money :(

I file a complaint at the www.ic3.gov website. this is an fbi collaberation with other agencies to try and stop internet fraud and scams. I do not think it will get back my money however. to do that I think that those of us that have been ripped off by these people should file a lawsuit against them. I just do not know how and i would probably not have the resource to start it. I WOULD BE GLAD TO JOIN ANY LAWSUIT THAT MAY ALREADY HAVE BEEN FILED !

as it is the money they stole sent my bank account into overdrawn and that bounced many other things which all got insufficient fund fees applied. ...long story short ... this has cost me hundreds in fees and of course the unrequested billings every few days ( which I did finally get them to stop) ...they have been telling me it would be a few more days ...for 4 months now.
... now they will not even answer the number they had... luckily i did see this other number [protected]) here on this site I had been using the [protected] number until they quit answering it.

please join together against these criminals. or they will continue to pray on people !

Hi,
I was scammed too by these people. I was charged once for the 5 for $25 then again 1 week later for $39. After that I canceled my account got a confirmation number and 2 months later charged again for 2 months worth of coffee at $79. I called them and they told me all I have to do it send back the product to get a refund (by the way it takes 3 weeks for me to get my stuff from them)but that doesn't help my overdraft charge to my bank account. The lady I spoke with said they have no information on my account cancellation and will still be charged every 2 weeks like normal. I canceled again that day and still have not received my confirmation number in an email like they said they were going to do. She wouldn't let me even talk to the supervisor because he was at lunch for the 3 hours that I kept calling back. I have been calling yet again for 2 hours today and can't get a hold of anyone.

Do you know if anyone is filing for a class action lawsuit against them?

Wow, I'm in a similiar situation. (Feel stupid for ever signing up now). Especially through Facebook! Facebook and other websites like it should not promote this company. I have been trying to call them all day, and been on hold for ridiculously long times, never been able to get to a live person. I am attempting it today again. I originally signed up for a promotion, paid the shipping, received the coffee. I wanted to continue their services, until the following month, when I was charged $99 for two bags of coffee, that doesn't even last me a whole month! So I cancelled the service, let them KEEP the $99, and was advised that all services would cease. Than two days ago, I get charged $79. This doesn't make any sense. And now, I can't get through to this company to get this credited. GRRRRRR! Either way, do NOT use this company. I opted for EASY, being the lazy self that I am, and now its causing me more work. Totally NOT worth it.

I totally agree, because i"ve been fighting with them for 3 months for the exact same thing. They keep telling me it takes up to 60 days to reimburse me. well it has been 60 days and it didn't take them that long to take the money out. They owe me $102.90.

I AM GOING THRU THE SAME THING WITH THEM THEY HAVE TAKEN AROUND 400.00 OUT OF OUR BANK ACCOUNT AFTER WE CANCELLED AND RETURN THE PRODUCT AND EVEN GOT CONFIRMATION NUMBER SAYING THEY WE'RE RETURNING THE MONEY WHICH THEY HAVE NOT YET THEY CONTINUE TO TAKE MONEY OUT AND NOW WE DONT EVEN GET PRODUCT TO RETURN. WE NEED HELP! sctoiowa at hotmail

We were scammed too just this morning for 79.63. Tried calling the company at [protected] & [protected] SEVERAL TIMES but was told "all reps are busy" over and over again. I finally was able to leave a message for CUSTOMER SERVICE... can you believe it? Leave a message for customer service! The .63 cents that was charged seperatly from the 79.00 was for an "international fee" ... sounds pretty darn suspicious to me... like someone's transferring our money oversea's? Anyway, I will report this to the BBB and see if that helps. I've also contacted my credit card company to dispute this charge... This company is pathetic!

I had the same experience like all of you just that it has been 6 months and i have not received my refund back from these fools. I have been calling the every other week. i do not not know what else to do. They keep telling me that it will post with in 3-5 days. uuuuummm its been 6 months now. last week they gave me the transaction #s for the credits. i am wondering whos they were since i have not seen anything post to my account.

I have been charged 79.00 three times over a short period of time... and I have not received shipments an I have called and cancessled and returned one order.. how do I stop them from continuing this unanted account... help please