Same Day Service’s earns a 4.7-star rating from 15 reviews, showing that the majority of customers are exceptionally satisfied with service experience.
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Terrible customer service experience!
Terrible customer service experience! This company took my credit card to secure an appointment. They told me they would be coming today 6/1/22. They said they would call 30 minutes before arrival. They said they couldn't give me a time. I took the day off from work. They never called me until 505pm. They said they wouldn't be able to get to a couple of appointments. Are you kidding me? I waited all day. They could have called to say they weren't coming. I will NEVER use this company.
This was our third time using Same-Day service and we can't recommend them enough
This was our third time using Same-Day service and we can't recommend them enough. We have older appliances (circa [insert year]) and they have done an exceptional job repairing them, including replacing third-party parts with factory originals from a different repair company that ultimately failed. They do things the correct way and with the right parts. They are excellent communicators, arrive on time, and provide great service at honest prices. We will continue to use their services for years to come.
Ive used SDS recently and in the past and have always been pleased with all aspects of service, from prompt scheduling to successful repairs. Technician was friendly and knowledgeable! Highly recommend!
From my initial call to the customer service team, to our appointment with the technician, we have been blown away by the service. The appointment was set up promptly. The technician was professional, knowledgeable, and respectful. He was able to diagnose the problem, order the part, and fix our wall oven in record time. I feel fortunate that Same Day Service was recommended to us and I strongly recommend them to anyone with an appliance problem.
I am very pleased with the service I received. The office called to let me know the technician would be arriving shortly and he was punctual.
The technician, whose name I didn't catch, was courteous and friendly and very knowledgeable. He fixed my oven quickly and cleanly. He communicated clearly and honestly regarding the needed repairs and provided options.
Repairs were required both to the door and the igniter and the technician did an excellent job repairing both.
Awesome service, they knew exactly what was wrong with my stove, got the part before coming out to my house and the repair too no time at all
Excellent service
Excellent service. When I spoke with Same Day Service to make my service appointment I told them about my dishwasher issue. A few days later a technician called me to discuss it in detail my problem so that the technician could bring the part along when he came to look at the dishwasher. When the technician arrived, he was professional, very competent, explained everything well and clearly. He installed the necessary part without having to come back a second time. Very pleased with Same Day Service and I will definitely use them again!
I highly recommend Same Day Service. I had my dryer and sub zero refrigerator serviced. *** was very professional, knowledgeable and courteous. This company always provides great service. Thank you SDS!
Excellent service and work. We have used Same Day Service on several appliances.
Very impressed with Same Day. I met *** on 2 separate days and both gentlemen were courteous, knowledgeable, and efficient. They were patient in clearly explaining the problem with my dryer and then the repair process. I definely plan to continue using Same Day in the future.
was so nice and fixed my ice maker. The motor had been put in incorrectly the first time, and he reversed the wires and now I have a perfect ice making machine. I would highly recommend Same Day Service .
We called Same Day Service for our front loading washer that stopped working
We called Same Day Service for our front loading washer that stopped working. John, the repairman, came and inspected the issue and said we needed a new pump. A few days later, he returned to install the new pump but discovered that an additional belt was also required. He was very courteous, professional, and apologetic, but we understood that it was not his fault. John was clear upfront about the related charges. Today, he came back with the additional belt and successfully made the repair. We cannot express enough gratitude to him and the company. I would highly recommend Same Day Service.
Wonderful service. A repair person was here six hours after the call. He was professional and not only fixed the problem but did a thorough check of the dryer. The texting and phone contact that let us know when to e or r him was great. Will definitely call them again. Thank you
Fantastic competent and professional. So grateful for everyone from the scheduling team to the terrific super smart nice patient repair technician whiz ***. Sadly I had to wait over the holiday weekend but it was so worth it. Thank you.
Excellent service as always. We've had the same professional technician for years and are grateful for his know-how, courtesy and promptitude. Have recommended this business many times to friends.
Your technician *** has serviced our major appliances several times over the past decade, and we think he is absolutely terrific! Aside from bring very personable, he knows his work inside and out, and is very helpful with recommending options. He always gives us the best service. Thanks, SDS!
We reached out to Same Day Service Co
We reached out to Same Day Service Co. for a problem we were having with our refrigerator. We were promptly set up with an appointment for a service visit by their gracious and skilled Representative John. On the day of the visit the technician showed up in the time window that dispatch had given. John diagnosed the problem in a timely manner and explained what the repair would entail. He finished the repair and was courteous and responsive to the questions I had. Well done. I would not hesitate to call and recommend this company in the future.
Overall, the service technician was kind and professional
Overall, the service technician was kind and professional. He came prepared with the necessary part and completed the repair of my freezer, which had been leaking a river everyday. The technician explained what was happening and how he would make the necessary repair. It was such a relief to have a competent and friendly technician, and I was so appreciative of his knowledge and work effort. I also wanted to thank [Name] for her great customer care and communication. The whole process was very professional and I'd certainly use Same Day Service again, and I'd highly recommend their services.
I called Same Day Service on Monday 8/29 AM regarding my ice maker which had stopped making ice
I called Same Day Service on Monday 8/29 AM regarding my ice maker which had stopped making ice. The service technician promptly responded by early afternoon. He identified the problem and ordered a new part. The technician informed me it would take a couple of days. I was notified on Wednesday that my part was in and the technician would be there Thursday morning. He arrived by 8:15 AM and was completed by 8:30 AM. I really appreciated their quick response to my call and how quickly the repair was completed. I appreciate Same Day Service's attention to safety during the covid situation. Thank You Same Day Service and the technician!
Our dryer broke and Same Day Service was able to find us a technician to come within a week
Our dryer broke and Same Day Service was able to find us a technician to come within a week. The person answering the phones was very clear and helpful, and our technician was knowledgeable and respectful. He observed strict Covid safety protocols and offered clear direct communication about what was wrong, how to proceed, and what the timeline and costs were. He arrived within the projected window on time and was speedy and fixed our dryer in under 30 minutes! The only thing was, which is true for any repair company, it took about 3 weeks between the initial inspection, waiting for parts, and coming back for the repair.
We were very impressed by Same Day Service in every respect
We were very impressed by Same Day Service in every respect. They offer very prompt and reliable service. The technician was not only very knowledgeable, but also very polite and kind. He immediately detected the problem with our dish washer. The necessary parts arrived the following day and he came back and got our dish washer going again one day later. Other companies had a waiting period of several days before they could even come to diagnose the problem. We were pleased with Same Day Service years ago, and are happy to report that they are just as efficient and effective as they were back then. I highly recommend this company.
Service was repair of a GE refrigerator
Service was repair of a GE refrigerator. Main compartment of the appliance had stopped cooling. We were completely satisfied with all parts if the scheduling and repair process. Their communication is great. They dispatched a knowledgeable profession who diagnosed and explained the problem and needed repair. Replacement parts were ordered and the service technician returned to complete the job in fewer than four working days. I would also highlight the company's quick response time. They were able to schedule a repair appointment a full week earlier than four other repair vendors contacted, including GE Repair. I would certainly use their services again.
Dryers only break on the weekends/ holidays!
Dryers only break on the weekends/ holidays! After getting no replies from other companies, Same Day was attentive and did a great job. Our tech was friendly and fixed the problem. The only complaint I might share is more of a suggestion for the office is to somehow keep the customer more informed as to where they might be on the list of repairs for the day; had I known he couldnt get to me until 4:30 I would have planned my day a little differently, but I also know until the tech gets to the house, he has no idea what the job will entail/ how long it would take, making it difficult to give a timeline. I could have kissed him, Im just so happy to have a dryer back!
Joe was a total professional
Joe was a total professional. He knew his stuff. He repaired what was necessary for my 15+ year old dryer and thoroughly inspected everything else to see if any preventative maintenance was needed. He was thoroughly prepared to deal with COVID-19 safety issues. From the moment he got out of his truck, he greeted me (from a distance) in a most positive manner, as were our subsequent conversations (he from the laundry room and me from the top of the stairs). I would be happy to see him in our home during and after COVID-19. I must also put in a good word for the woman in the office who arranged for the service call when I first called about my dryer's problem. I would rate this company an A+ based on all of my encounters with their people.
We were delighted with our experience
We were delighted with our experience. After living with a non-functioning refrigerator for almost a week, using ice chests to keep things cold and having trouble getting a repair scheduled in real time (weeks, not days) we contacted Same Day on a friend's recommendation. The on-line scheduling interface was easy to use and clear, I got an immediate email acknowledgment, and a first-thing-in-the-morning call the first business day after I scheduled, and a service call that evening. Communication was excellent. As promised, the technican Greg called half an hour before arriving. He followed meticulous COVID protocols, diagnosed the problem, had the part on his van, and quoted me a firm price. He repaired the refrigerator and gave us careful instructions about how to restart. We couldn't be more pleased.
The Same Day Service Company outperformed the expectations I had
The Same Day Service Company outperformed the expectations I had. From the very beginning, their office personnel returned our call promptly AND professionally. We agreed upon a schedule which was totally adhered to including pre-visit confirmations. The technician, who introduced himself as John, was courteous and also very professional. He explained what he was doing and how to treat our dryer with better care. They had to order the part, which I wholly expected, however, the part came in within a couple of days and John called again to schedule the part installation. This could not be avoided due to the amount of potential parts every technician/truck would have to carry. John came back exactly when scheduled and was in and out in a jiffy. I imagine he had several other service calls to attend to and we visited enough already. Thanks to these folks and their diligence and professionalism, our dryer was repaired as quickly as our schedules would allow and always with a smile.
I am a repeat customer
I am a repeat customer. I called on Sunday leaving model and serial number for freezer repair. They returned call on Monday clarifying terms and charges and I noted that I wanted the removed parts. They came as planned on Wednesday assessing timer and bimetal switch stating that they had no idea what my model was or serial number and stated that they never receive any information on the unit before they go to a call. I noted that I wanted parts that were removed. I defrosted unit overnight and they called stating they had parts and could come the next Wednesday. I noted that I wanted the removed parts. They came while only my wife was home and only left the bimetal switch letting my wife take pics of the control board and switch noting in a voice message to me that they don't know but believe that there is a core charge on the board so if I want it, it will be another $100 or something fee? Four online Genuine OEM sellers have no core charge for this Defrost Timer Part #*** which is replaced by #WP230409. part. Their site has no place for feedback and their email to me is a no-reply. I just don't understand why the info on my unit was not shared with the tech before he came. He noted that these bimetal switches and timers are always the same issue for the problem I described. I don't understand why their Work Order sheet notes specifically that all parts removed will be discarded unless specified. I specified up front three times. They could have told me no up front. I don't believe that the tech was honest about the core charge and I am not certain that they even changed the board as it could easily have been just the switch and they had me buy them a board for use on another customer. It is a week later with all doors closed overnight and fridge temp with an IDEAL Infrared model *** Thermometer still reads 45F all around lower fridge when it should be more like 38F. Gave it 4 stars so it would not be deleted but not really good with the communication, written policies, actions.
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Same Day Service earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
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About Same Day Service
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Same Day Service Contacts
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Same Day Service phone numbers+1 (800) 800-1866+1 (800) 800-1866Click up if you have successfully reached Same Day Service by calling +1 (800) 800-1866 phone number 0 0 users reported that they have successfully reached Same Day Service by calling +1 (800) 800-1866 phone number Click down if you have unsuccessfully reached Same Day Service by calling +1 (800) 800-1866 phone number 0 0 users reported that they have UNsuccessfully reached Same Day Service by calling +1 (800) 800-1866 phone number
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Same Day Service address1 Presidential Way, Woburn, Massachusetts, 01801-8507, United States
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Same Day Service social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 09, 2024
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First time using service and am very happy with results Had to wait a little because of Christmas holiday but service was timely and took a very short time. Tech was very knowledgeable and offered many helpful hints Would be happy to refer to others and will use again if need arises
We have some older appliances and have been thoroughly satisfied with the service by same day repair. They kept our GE profile refrigerator in good shape as well as oven work and now fixed a previously malfunctioning dryer for us. Remarkably, the same service man has worked on all three, and he is terrific! Thanks
Same Day Service did an excellent job diagnosing and fixing our failed dishwasher. They responded to phone calls quickly. They could only state that the technician would arrive at some point during a day, and would give us a half hour warning. Fine if you have the flexibility to be home or get there within a half hour. ***, our tech, was personable and efficient, both in diagnosis and replacing the pump motor.
. Very professional and we have used them for the past two years on our washer and dryer. Great company ?