Gopuff Driver
reviews and complaints

At first I really liked delivering for Gopuff. But lately it’s been very long waits to get a order and sometimes I wait a full hour and only get handed 1 delivery. And another thing that has been going on for almost a month is every time I get a notification that delivery blocks are available to schedule, I click on it at that very moment I get notified and it tells me there isn’t any available hours ?!? I emailed support over and over but get told the same thing. Update my app, delete it and reinstall etc. I did all of that and it still won’t allow me to schedule blocks. It’s very frustrating. Also, I really wish Gopuff would make it mandatory that a tip has to be made. Even if it’s $1.00. I had a few deliveries where I didn’t get anything for a tip but I waited almost a hour to get that delivery and completed the delivery. All for what? The $3.00 base pay. Please make it mandatory that there has to be a tip.

This is a horrible first experience with GoPuff. I pull up to the warehouse on my first day, swipe to start my workday, and the app asks to enable tracking. I change to allow, it asks me to swipe to start my workday again…it counts down, and returns me to the app settings page.

Okay, I change the location tracking to always. Swipe start my workday…it takes me back to the app settings page.

Okay, I then logout, restart my phone. Same issue, it just takes me to my app settings page where it clearly shows my location/app data to “always”.

Okay, I remove the app, and restart my phone. Download the app, and the same thing all over again, it won’t allow me to start my workday and continues to take me to my app settings page where it is sent to always share data.

Unbelievable. I had hours scheduled today and I can’t work them.

So thanks so much for costing me money, I could have been doing UberEats or DoorDash.

Not only is the pay per trip unfair but so is how the scheduling is, I literally requested and was approved for delivery blocks for the rest of the week and they were taken away the next morning. Then after attempting to get the situation resolved it was a failure because the agent claims if there no screenshot then no proof… that’s unfair and very frustrating and then it happens to me again and I have screenshots this time just be denied my hours again that were approved. Talked to several agents about the matter and then they say I need another screenshot of the hours actually saying approved and not requested…. That’s unfair and frustrating to me as a dedicated delivery driver. What makes it worse the only block I did do, once I got to the facility, the power was out all night and no from Gopuff knew, waited it out only to receive a demoting currency of only $22 after doing someone else’s job. Very frustrating and unfair indeed

We don’t have a decline button .
They force you to deliver far to queens when we are located in queens . Example I delivered 21 bags and the last 3 after my schedule was done were in queens and I said give it to another driver , they suspended me and took the schedule away from me so I’m unable to book now! The company uses bully tactics on 1099 workers. We all have family’s to feed . Think about that u doing 21 deliveries in a day with no lunch break , gas differential nothing then your shift ends and the computer gives u 3 queens orders , and u get suspended for not taking them .
Icing on the cake then they tried to penalize me again for 2 weeks for not working the day they said I’m suspended! Go puff is not working with us they are bullying us . And we’re making less and less money as time goes on. A 1099 worker should not be able to be forced to do anything or penalized if they don’t . There’s enough driver to let someone else take it .

I have been a driver for almost 2 years out of Boston! In those 2 years I have witnessed how fast the company has gone down hill. More than 20 people have come and gone from supervisors, shift leaders and packers. And it is always the drivers that get affected by this decisions. Not enough hours not paid correctly for the deliveries or bonuses or extra pay. The same thing for the actual employees tell me about the pay problems and how they feel that they aren’t appreciated by the company. I have written so many times to driver care and my managers have tried help me get my payment correctly but no luck . I have a collection of screenshots of email and text messages and finally I gave up and hope that at least I have a job until the end of this year! Terrible support system with the new schedule! Now you request the hours and end up with zero hours for weeks! Since when do independent contractors get told what hours to work? Benefits are zero!

The app doesn’t work properly it does not let me push the slider over to start my work day. I don’t need to hear about deleting the app or being close to the facility because I did all of that the simple solution would be to have a dedicated customer service helpline for the drivers as well as the customers or train everyone to handle these issues as well. The frustration of having to email support and wait many hours for a reply only for them to tell you to do something that you already have done is a major problem. Been approved to work for 4 days now and still no joy in being able to work so as far as the pay and other work issues I haven’t even gotten to that part yet because I haven’t taken 1 trip yet. Please listen to the people that are out in the trenches not the people sitting behind desks directing on how THEY THINK things should go. And please do not send me a generic message telling me how sorry you are about my problems with the app simply fix it!

Every single update that these programmers push to public is ridiculous. I honestly don’t know how they are even allowed to do this. Each update(which I try my best to not even update the app anymore) turns into a nightmare. Once the update is installed you’ll find yourself not being able to clock in because it says ‘ Can't update delivery method preferences.
Please try again later.’

That toggle setting needs to be refined and tweaked where it doesn’t get affected by ANY UPDATE. I can’t clock in, I try asking for help by support and they always say the same thing. I’ve been working here for over a year and it has progressively gotten worse. I already know the developers response, which will be saying something similar as ‘please contact us via email’. If you ever try to contact them over EMAIL it’s better waiting a line to something they never exists. They have the worst customer service ever. Literally just working here to have some extra cash.

DO NOT UPDATE YOUR APP UNTIL IT IS NEEDED

The other reviewer is spot on …as soon as I get notified I click immediately and there’s nothing there ….best advice I can give is DONT even stress yourself out just show up and start working whenever you want because only difference is that you just won’t get subsidized pay trust me I seriously would stress myself out and it’s not worth it. My biggest issue is how they keep changing it so that is drivers are making less n less money first was 3.99 per order then to 3.50 per order then the weekly rewards are less than a dollar plus it’s a slap in the face for them to advise us to sign up with get upside app which you get 2-3 cents back but Gopuff gets paid every time someone who signed up under them uses app to get gas … other delivery services charge a 2.50 delivery fee with gas prices so high ….Gopuff corporation will be the reason why this company fails because they can’t keep drivers or warehouse workers plus how the heck can u not speak to anyone that’s crazy to me but I guess they don’t want a successful buisness

There needs to be a class action lawsuit brought against this company for theft. Underpaying divers, violating their rights as contractors, retaliation against those who stand up for themselves, long distance runs for no increase in pay or tip guarantee, weekly bonuses are unobtainable and not even worth trying. No gas subsidies or even a minimum wage. Driver support is outsourced to India and worthless. It’s a cash grab at the expense of drivers and when drivers figure it out or complain, they are let go and the process is repeats with the new driver. It usually takes a year or so to understand how bad you’re being screwed. They always treat new drivers fairly but as time goes on start to treat them like crap. They pay no payroll taxes for drivers, no fleet to buy, no vehicle maintenance, no commercial insurance, no gas, yet they still don’t want to pass any of those profits along to the people bringing them in. Contractors should be making almost double what a typical wage employee makes because of the extra overhead. Shame on you gopuff.

Based on the Scottsdale Location in Arizona. This app is a great way to earn extra cash. It saves you miles on your car as you don’t have to continuously drive around searching for orders like other delivery apps. You take an order to the customer then come right back to the station for more. There are some bad things about delivering for Gopuff, but the good outweighs the bad. The but… part. This app is tremendously buggy. The most annoying parts is trying to scan IDs for 21+ orders. You can have the option to turn this off but most alcohol delivery orders have the best tips. Sometimes I have to send a picture of the ID to support and wait awkwardly with the customer until they approve it. Menus can sometimes bug where you can’t see your current deliveries your on until you refresh the app. Gopuff does not allow us to see the tip we are getting prior toward doing a delivery. Not to be greedy or money hungry, but taking an order 6+ miles away then driving 6+ miles back for $3-4 is simply just not worth it especially with how gas prices are now-a-days.

After completing my background check I thought I was able to start right away but no. They decided to run a second background check to delay things for me. Is this the kind of unorganized actions I should expect? What information do you think is going to change from one day to the next? Do you rub background checks every day or something? Nothing is going to change. But I guess this is how they do things by overlooking steps that were completed. I already been asked to provide my insurance information twice. Now a second background. I hope I don’t have to do double the work unless I’m getting double paid for doing one thing. I’m losing confidence in this company and I haven’t even started yet. I think I’m just going to not move forward as these are red flags that a company doesn’t know what they are doing. I’m afraid I won’t get paid for what I do. I believe I will spend more time in the courtroom trying to get paid the money they owe me than I spend making any money. My time is more valuable than this. I’m going to forget about this and delete the app.

I’ve honestly never had any problems whatsoever driving with GoPuff. I don’t understand the negative reviews. I work about 15 hours a week and make on average $1,500/month. I never work scheduled shifts; I always work on demand.

Yes it’s true it’s impossible to claim an available shift due to how many other drivers get the same notification, but there is literally no reason to work scheduled hours. The only benefit is that they will subsidize your pay if you make below $8 or so an hour. But I average about $25 an hour, so I don’t see how you could ever fall below that amount threshold.

GoPuff has literally been a life saver! I get paid within two days after the week ends on Sunday night. I can just show up whenever and make my money without needing to drive people in my car (Lyft) or wait on take out food orders (Door Dash). It’s such a genius business model and I highly recommend this side hustle to everyone.

It could legitimately replace your full time job if you wanted it to. You are paid as a 1040 contractor, so you can deduct all those delivery miles from your taxes.

I love driving and delivering for Go Puff and initially when I started last year, there was no problem getting shifts at my designated location. I don’t mind driving the other locations, however, with the inflation of gas prices, etc., it’s costing more financially. I’ve seen the company allow customers to blatantly rob them over and over, especially when we know that the person is making up several email addresses just to use the $25 coupon again as it should be one order with coupon per address. Why $25, should’ve given $10 or 10% off. All that money spent for the halftime show should’ve been skimmed down. Also, some of the locations of the warehouses were poorly executed and I do mean poorly. The areas they should’ve been placed, they weren’t and now they’re closing two of our four locations and transferring that flow of customers to each one of the two remaining! My city is the largest spread out in Florida! There should be one located in every section of town (NORTHSIDE/SOUTHSIDE/EASTSIDE/WESTSIDE - this one didn’t happen and should’ve/ DOWNTOWN/THE COUNTIES which we have plenty!

I been doing gopuff for 2 years in Philadelphia. They basepay it’s crazy low . We only depend on tips and half of the custumers don’t give tip . Regardless of the matter let’s say I get 2 deliveries and the base pay it’s only $4 . Always the same or less . Another order I get 5 deliveries and the base pay was $4.51 for 5 deliveries. The same as if I was getting 2 orders . They system it’s bad . They definitely getting over on they drivers and that’s not good for the people that work hard to make sure y’all company stay working and running and they barely give promotions . Barely what can get worse than working on a holiday and u don’t even get a promotion smh . Definitely been working grubhub and doordash more often I make a lot more and they basepay at least add up . Gopuff need a class action lawsuit in Philadelphia any lawyers Reachout to me they deff getting over and we going to adress that . Y’all been warned this company need to get it together and the way they pay they drivers a lot of people complaining already and the next step it’s court . We work too hard ti get pay $1 for a 3 miles delivery average. Just crazy !

I love driving for Gopuff, it’s pretty chill but however with inflation going crazy they should not make people drive 25mn to a location for the same 4.25 base price, I’m losing on gaz energy time and money at the same time. And there’s some location they be sending you that you have to pay toll to go back to the warehouse and all the for the same price. This doesn’t make sense. And also they be asking people to go to class to transport alcohol, come on guys. A 4 hrs non paid class just to transport alcohol does not make any sense at all. And as a result if you do not go, they will remove your locations from you and you will not be able to do delivery. Also they release hours whenever they want now and you don’t even know if you will get the hours you requested or not, you will not get paid for those hours any way it’s a big scam the way they pay those hours. Gopuff is definitely not helping their employees either with customer services or either with gas price going up and inflation. For 2 years they haven’t changed anything about their pay prices, but I’m pretty their products price have changed. And you can only contact by email if you are not in a middle of a delivery. You guys need to rethink about the ethics of your company or else you will keep on losing drivers and no drivers mean no customers.
Best

Not a good environment to peacefully work, a lot of ignorance, hatred, discrimination, and intolerance going on. Very rude and unprofessional personnel overall in all locations, very few people happy with their jobs, all others will make you have a hard time because they hate their lives as much as anything they do and anyone they see. Incoherence, inconsistency and racism to the fullest from all ethnicities. Even if you reserve blocks they will remove your weekly subsidy if they feel like it, so cannot trust on that at all. Extremely underpaid rates considering you are running your own car putting lots of miles on it, taking care of all car expenses which will dramatically increase way more than normal as you will be wearing it out. Oil change, gas, and lots of maintenance will become more than frequent as you drive for this company who doesn’t care nor appreciate at all the fact you drive your own vehicle to help their business grow. Still they hire incompetent people whose job drivers will have to do as laziness reins in most facilities. In addition they will steal the peaks from tips and general earnings with poor justifications, illogical explanations and poor excuses. There are people who will make themselves dumb and deliver 1 delivery within an hour so that the company adds up to make up their $9/hr minimum rate, but be careful cuz if they hate you won’t get that minimum rate whatsoever. It doesn’t matter if you deliver 1 or 5 orders within an hour if you are not European nor African you won’t ever be able to get weekly subsidy at all. They compensate laziness and only when is performed by those of their same kind. They also midpoint locations to complicate deliveries of certain drivers they don’t like. The GoPuff company is doing so bad that they continue to close facilities due to the irregularities from their employees and now drivers have to pay for the consequences of that as they have expanded the delivery areas which meand instead of deliverying within 5 miles which was the limit before now you will have to drive over 11 miles (almost 35 minutes) for $3.5 without tip guaranteed at all and even if clients left a tip GoPuff is so crooked, unethical and unprofessional that they can manipulate the tips so that they can easily take them away from drivers they dislike. Just awful!

Hey guys! Like a lot of you, I was super frustrated with the shift requests on Thursdays. I actually screen recorded the process a few weeks ago and showed I got 6 shifts of the 12 I tried to slide on. Plus, the video also shows that refreshing at [protected] then BOOM the schedule appears right before 1215 hits. Then, once all shifts are gone, a notification shows up at 1217 that new shifts have been added! That’s so crazy. And like a lot of you, I’ve emailed support maaaany times over pay. I just keep at and usually get anywhere from 3/4 what I should get to the whole thing reimbursed. Just this last week they started the requesting of blocks, where you “request available blocks on Thursday and have all day” then you get let known Friday what shifts got approved. I applied for 60 hours of shifts and got 38. Better than requesting disappearing blocks. I know 60 hours sounds greedy but I over chose so I could get somewhere near full time (30-40 hours). I’ve also partnered with these “people” 3+ years, drive about 40 minutes to get there, over a mountain (which is awful in winter) and gas WAS 4.90 (this week it’s all the way down to 4.65) … and do I get any extra compensation? Nope. They really just don’t care. Support is usually a super joke. Yes you can make good money, there’s weeks I made 2k for 35 hours but there’s also weeks I worked 40 hours and got close to 500. That’s 25-35 dollars in gas per 4-6 he shift. What’s also a joke is the “bonus.” It used to be 100$ for 100 orders. That was great. Now it’s “deliver 5 orders in 5 hours for 1/2 tank of gas and no tips.” And they want you to just show up instead of scheduling blocks so they don’t have to pay you hourly (or so it seems).

*** 1 month update on last note***

after partnering for 3+ years I think my time here is coming to an end. They don’t care about drivers, not one bit. Email and chat support is a joke, it’s the same generic responses. The last 2 weeks I applied for over 60 hours and got 3 hours one week and 0 hours the next. This place is so super whack. And even if I do show up when there’s a boost, there’s no going above and beyond for the customer, fulfilling their requests or reading the notes. No tip and you want me to walk up to the fourth floor with 2 cases of water and 2 twelve packs after driving 15 minutes to get there? Sure. Let me get right on that.

Dear GoPuff,

As I realize how often I’m the only driver at a store, I realize that your app system is very broken and I thought I’d explain why and how. The proof is in the pudding, and I’ve worked alone at a store too many times to know that it’s 100% not accomplishing the results you guys say the new system is supposed to accomplish.

The app encourages drivers NOT to work busy days. The app steals the driver’s tips, so the more we work the less money we actually make. This app is completely backwards. There is zero incentive to work busy days, because the more trips you do the less money you make. It’s a scam. The harder we work as drivers, the less money we make. This is terrible treatment of drivers. The app also doesn’t provide any reasons for loyalty, because the app is not loyal to frequent drivers. The app gives away our hours to *anyone*, and it’s a deadly environment they place their drivers trying to secure hours while driving. They say it’s because drivers complained— but regularly have only 1 driver or no drivers, proof their system is fundamentally broken. They are screwing everyone out of their hours, stealing all the tips, pay less for busy times, and putting their driver’s lives in danger along the way.

1. Stealing all of driver’s in-app electronic tips, so that the customers pay our hourly wage instead of the company. That’s not a tip, that’s a payday advance. And it’s a scam, tricking drivers into working busy times and extra hours for “more tips” when in reality all that money is subtracted from our hourly wages. The only true tips we get are in cash, and people very rarely tip cash. That’s the first attack on the drivers.

2. No loyalty. They give away at most 15 hours a week, and spread the hours so thin that they screw everyone over. It’s insane to try and “be fair” to the point that your depriving everyone from any benefit from working for you. That’s a stupid policy in a free market. You can’t please everyone, but you can offer enough hours for someone to pay their bills instead of being petty and giving away 1 hour to each driver. That’s just ridiculous. Nobody is able to consistently work full time. The second attack on the drivers is zero loyalty.

3. They pay less during the busy times. That’s because we make the exact same amount of money if we don’t do any trips at all— and since they streal all the tips, the more we drive, the more expenses like gas and wear and tear on our vehicles add up. The more we drive, the more we have to pay out of our pockets for more gas and oil changes and tires, so the more we drive, the less we make. The app literally encourages your drivers to abandon you during busy times, because you steal all the tips and we actually make less money. That’s exactly backwards. That’s gotta be the worst possible scenario for any company— that the more they work for you the less they’ll make. And they wonder why they have no drivers during peak times, when they’re literally incentivizing their drivers to skip working any busy days. How stupid is that? So the third way they attack the drivers is paying less when it is busy.

4. Putting their drivers lives in jeopardy. They offer hours to drivers while they’re driving, and force them to choose between an income and their own personal safety.

5. The dramatic difference between the two Santa Clarita stores. In Santa Clarita they have two different stores— one store has great phone and internet signal, the other store has hardly any. When hours are offered via notification on the phone, who do you think gets those hours? The people at the Golden Valley store are screwed out of their hours every time, because everyone else has better reception. So if you work at the Golden Valley store, you might miss out on 30 hours offered that week. Also, the Golden Valley store runs us up and down the 14 and 5 freeway into bad areas in neighboring towns. The difference between Golden Valley and the Old Road BevMos are like night and day. Golden Valley has no reception, twice the driving, twice the vehicle wear and tear, twice the danger, a fraction of the reception, and they rarely answer their back door quickly. I’ve stood outside waiting for the door to be opened for 10-15 minutes before— that has never happened to me at the Old Road store. The Old Road store has all the positives that the Golden Valley store doesn’t. You’d think you’d make more money working twice as hard and getting more tips from all the extra trips and headache at the Golden Valley store but you don’t. You actually lose hours and are in a more deadly situation (no signal, and driving more often when hours are offered) and you lose money and lose patience working that store. And no, the very small little bonuses don’t help at all for multiple trips. You lose more money trying to reach those bonus tiers than is worth it in the long run. The only way to make any money, to at least make minimum wage, is working lots of scheduled hours and getting very few trips. Every trip you work actually decreases your overall income after expenses. That’s pathetic. It’s supposed to be that the more you work, the more you make. This app is exactly backwards and attacks the drivers income, safety and well-being.

I've been driving for GoPuff since after the pandemic. I have put my health and life on the line to make money and help you guys deliver orders to customers. This year from GoPuff has been the hardest for me. This is my third time getting deactivated in the last 2 months. There is never any warning or nothing it's just a complete cut off. And it has put me in a situation where I am behind on my bills and I no longer have a job to provide for the holidays. I feel like this is completely unfair due to me being with GoPuff a long time and this is how you treat me I request for reactivation of my account to continue doing something that I love which is driving for you guys and to provide a happy holiday for my children.

It was $3 per batch plus tips bonuses & u could pick from many shifts to earn wait time.

They still bundle batches but pay less. I had 3 orders which would be $9 I made 4.62. We don't have varies shifts anymore so they don't have to pay wait time which is less. They spread orders out so u don't hit bonus which is based on the amount of orders u do

Todays my first day and I’ve waited longer for an order than actually taking the order to its destination. I think GoPuff should allow the driver who arrives to the facility first to receive the next order. It’s kind of pointless when I have to wait 30/40 min to receive an order and the order only takes me 20/30 min there and back to deliver. I also agree that a mandatory $2-$3 tip should be given. Especially when you wasted time sitting in the car waiting on that order. I’m hoping this is just a facility (Lauderhill) issue and not a company issue. I’ve been “Clocked In” for 5 hours and made $23 and used a quarter tank of gas ($15). Please help me make sense of that?! The new modern day slavery

This recent change on having a certain amount of time is ridiculous, I have accept mine right away but now with the certain time frame I am now getting screwed over. I have gotten offers where it said 30 sec to accept or as little as 10 sec to accept. My service drops constantly at my pick up location which hugely affects my ability to accept trips which I would never purposely refuse.
I have to have the app open on the screen at all times or use I don’t get a notification and then will randomly get a “trip offer expired” well how could I have known if I didn’t get a notification.

Now because of this I am not on the verge of getting my account blocked from being able to schedule delivery blocks.

They hired me on with the promise of up to 80 hours in a 2 week period. I was lucky to be able to get 15 hours. You will never clock out on time. Most customers tip a few dollars and that would be fine, but GoPuff pays so little you won’t be able to fill your gas tank. You never get the hours you’ve requested. There’s never any supervisors available to ask for help from. You also don’t make as much as the earnings in the app say because that’s all pre-tax income(your paycheck will have takes taken out). I couldn’t make up the money from driving everywhere; I was asking friends for gas money to keep my shifts. You’re much better off with door dash or your local pizza place if you want to do a delivery gig.

Unless your comfortable with unwanted fake notifications ALLL DAYYY of possible shift openings that are NEVER ever ever there. And to FIGHT every Thursday just to make 4 HOURS for the ENTIRE week or willfully go up there and sit around with your fingers crossed in hopes the company is busy just to make a dollar but you probably won’t. Orders don’t fly out the door. Maybe they would do better if there got food was worth eating. Your better off buying a TV dinner being that’s all they sell anyway. Microwave pizza is the best thing they have literally. Don’t partner here unless your time doesn’t have value. We would all do better if we knew better but you can do a lot better than this I trust it. Gopuff more like (gopoof)

app continuously implementing new features as a way to move the goalpost on drivers. Always a new way to penalize drivers. Purposely underestimating time length of a delivery so they can offer driver less money for it. Then when we accept the trip & start GPS, it’s clearly a way longer trip.
When assistance is needed for an order / customer there is “instant” support. When an employee catches on to being underpaid and needs support, conveniently that department can only be reached by email. And since I was underpaid countlesstimes, my multiple emails to that department were all ignored. Luckily I kept record of every time and suggest other drivers do as well. Financial support will never respond to you so be prepared to take it further

The new wait time pay feature essentially means that you get paid per minute while waiting at the facility. We used to get paid 9 dollars an hour wether or not we were waiting at the facility. Now we get paid 15 cents a minute only while waiting at the facility. In essence that is still 9 dollars an hour if you can do math. However while you are returning from an order from a person who has not tipped and you’re over 12 miles from the facility which is roughly 30min in both directions because there’s traffic… you my friend got paid 3 dollars 50 cents and you just drove 24 miles over the course of an hour … that doesn’t even pay your gas lol .. to top it off if you have tolls in your state you essentially paid to deliver that order … wow nice

This app is not a equal opportunity app if you’re thinking about working here please don’t where I live there’s only four shifts available each day and there’s over 400 drivers in my specific area so when they drop shifts that you can request they’re all gone within 30 seconds so even if you’re a good driver and you do great it’s not enough to get any shifts throughout the week it’s been two weeks since they change the delivery blocks and how you get shifts and I haven’t got any and I’ve been on time I’ve done driving for a while so with that being said this app is awful and should change back to delivery blocks at least I could get delivery blocks almost a month ago when they drop them even if it was two days it was better than this requesting

GoPuff/GoDriver is a great concept for people who want to work flexible hours and the freedom of working out of your own vehicles.

Main issue is the new variable pay does not make sense. It used to be a base pay of $4 but now they use a variable pay which depends on how long drive is, traffic and weather conditions.

For instance, last night In Rochester Ny, there was a winter weather advisory in effect and the roads were snowy and almost unsafe to drive, very slow traffic and the variable pay was under $4 per order that we used to get. You would think conditions like that would qualify for a higher base pay.

Hate to see “updates” take a step backwards and negatively effect your employees pay.

Hoping this gets fixed because it would be a lot more enticing for driver’s to continue working.

They suspended me because of an insurance paper because I guess they can’t just check online that my policy is still active. I didn’t get my new paper receipt until a day later. I sent the document in and got reinstated but can’t log in because they are inept.

I deleted and reinstalled app and wasted an hour of my time. They have even more buggy app than DD and UE which I didn’t know was possible! They can’t handle an upset driver so they just block me.

The price mark up on their garbage is way higher than the competition too and the pay where I’m at is terrible because most orders are 12 miles round trip on average! The pay is $3.75 a trip with no tip guarantee and a suggested tip of $2.99, so I have no clue how they stay in business without VC funding and clueless drivers who can’t do math!

Hello, I am VERY upset right now. I received a “warning” email from you guys. This is the second “warning” email that I have received about me somehow “refusing” delivery offers when I haven’t been refusing any at all. In fact I’ll just be waiting for an offer on the offer screen and suddenly get “missed offer” messages when I hadn’t even received an offer at all. This happened to me about 4 times yesterday. Even the people at the delivery center said they were trying to assign me offers and couldn’t sometimes and they didn’t understand why. I should not be removed or penalized for something that clearly isn’t my fault. This is frustrating and I’d like it If something could be done about it before I completely lose access for something completely out of my control. It has to be some kind of bug in the system.

Raised the delivery fee to 3.95 and now nobody tips…

All a customer has to do is call in to complain about their order, (even if nothing is wrong with it)
and they will undoubtedly get a full refund.
They don’t even ask for photo evidence.
People are living off of GoPuff for free and making the drivers and the warehouse staff look bad in the process.

They’ve recently expanded the delivery zone to include orders that are 20+ miles away,( and 20+ miles back to the warehouse)which you are only guaranteed 6 dollars base pay.
Does driving 40 miles for 6 bucks seem worth it to you?

You never know how far your delivery is until it is already assigned to you.
You never know how much you are getting tipped for the delivery until after you complete it.

Won’t be with gopuff much longer, it seems they won’t be around much longer anyway.

I signed up to be a Gopuff driver a couple of days ago. All my personal information was compromised it was sold on the dark web my life lock alerted me about sensitive information about me was found on the dark web. I tried to do a pickup and the address given to me was a gymnasium. No phone number to call support. I sent pictures of the address and got no response. I got no response on my stolen information on the dark web either. So is this a legitimate company? They are a scam to steal our information. I have requested to have all my data deleted from there servers and they wrote back saying my request had been canceled. How is that if it’s my information and you stole my information. I want my data to be erased from your company I definitely don’t want to be apart of this hacker group. LIES and deceit is this company motto!

Not only payments are minor, but also they require you to lift up 2-3 packs of water together with bags and bring it to 2-3-… floors. And after all the labor you will get 2.75$ reward and 50 cents tips.
First of all, you CAN NOT require employees lift more than 50lbs. According to OSHA.
Second, your payment doesn’t meet minimal norms. In 8 hours delivering water packs you payed 78.5$. This barely covers gas and maintenance!
Third, you have to scan packages when you pick up, then when you drop off, also take a photo of the packs and if the customer meets you and grabs your pack and you didn’t scan it, then you will spend next 50 minutes debating with their slow support managers explaining what happened. And no, you will not get paid for that.
Forth, the app is awfully laggy.
So if I could rate you zero, you guys even don’t deserve it!

I signed up for Gopuff to see how it compared to the other apps that I’ve used for years. See if I could fill in any downtime. Sign up says you can drive while they approve your BG check. Not true. Got a message a few weeks later I was approved. There is a ridiculous hour long training. Skipped through completely and still passed the tests. Just common sense waist of time. Finally was bales to sign in and you have to be directly in front of the building. Tried so go live literally 10 ft away to see what the pay would be like, and said I’m too far away. I’m doing 3 other apps. Is anyone stopping what they are doing to wait at Gopuff facilities?

Finally my phone notified me GoPuff had accessed my location in the background 61 times in 2 days when I’ve never even done a delivery. By far the worst delivery app. Deleted from my phone immediately.

GoPuff is by far and insult to drivers. Gopuff scheduled hours is a joke and rip off for hourly pay. I recently worked scheduled of from 12-5pm. Earnings I received was $17.81, in which minimum guarantee was $63.70. I only did 13 deliveries for scheduled hours. Gopuff subtracted $45.50, leaving me with the amount mentioned above in which I was told by a customer support. I was short 0.39 cents totaling $18.20. Let alone the pay week of 8/1-8/7 they shortened me $50.89 in my weekly payout for scheduled hours on 8/2 (12-4p) I still haven’t received the money owed to me 2 weeks later. Gopuff support team is the worse ever on any delivery platform. I would of rated “0” if I could. Don’t pick scheduled hours you’re better off working on demand hours. Only if it’s busy at the facility! Sitting 5 hours or more and still making less than $100 is insane.

Since I have been here they’ve added more and more drivers and there are not enough hours available for us all to get even just one six hour shift. For example, I have not been able to pick up any hours for several weeks now even when blocking them out as quickly as my phone allows Because it won’t accept my attempt. The app is really sketchy and It’s often lost track of me and my progress and “clocks me” out for no good reason and there’s no alert or anything to let us know. It’s also frozen up on me for almost a whole shift and there’s no back up method in place to fall back on. Support was not helpful. I mean the job itself is okay but it is extremely frustrating and difficult to manage. If and when You do manage to pick up a shift that is. I realize that they are a new company and so I’m trying to stick it out with them but honestly, I probably won’t be able to.

I concur with the other drivers Go Puff is a laid-back company. Being that you are a 1099 you have freedom without having to fill out a bunch of forms when you want to take a vacation but due to inflation Gopuff has once again cut salaries such as their base pay rates where they used to be for four dollars they are now anywhere for two trips $4.23. This is making for a trip about $2.13 or less give a Take per trip when you are going to distances of 17 to 22 minutes that is a complete rip off, you need to do better since the other warehouses have closed down we are expected to give a customer the same customer experience it makes you not want to do that because you’re not getting paid for the extra customer consideration. We go to farfor much less than we were making before.Come on Gopuff get it together because like many other drivers I am disappointing and looking for another means of income.