Royalton Luxury Hotels review: hotel room

I visited the royalton white sands Montego Bay and the room I received was unacceptable . It was advertised as a luxury room and there were so much issues . Shaky closets doors, clogged toilet bowl which leaked water into the the room . Balconies that had doors that didn't lock . No irons or old irons . The electronic lock on the outside of the room door was cracked and old . A loud annoying sound from the bathroom vent . Paint splatter over sections of the room. Hotel restaurants closed throughout my stay . I paid over 5k and booked two different rooms . I felt my whole vacation that I was falsely mislead, I didn't enjoy what I paid for . How can I be compensated for the royalton company that ruined my vacation with my daughter for her graduation celebration. I requested to have her room decorated and they did not honor my request . I was misled by pictures online and was charged a luxury when clearly this hotel is not a luxury hotel

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