Royal Palm Travel — Customer Service Issues
I have never been treated SO terribly when I didnt deserve it. I called on this mailer I received saying get two plane tickets to anywhere in the continental USA by going to this travel presentation - so I called the number listed and signed up for 8/13/08 to visit. When I got there after taking off work 2 hours early, which is not okay in my busniess, a guy with a Mullet hair cut named "Ron" asked me to fill out a clip board and asked for my ID and credit card. I had been told they just needed an ID so I asked why a credit card. He said its because you cant come to my presentation if you dont have one. He then asked if I had a significant other. I said yes, my boyfriend - who I dont live with or share bills with. He said just fill this out. When I handed it back to him he asked me to step outside and said you cannot stay I am giving you a GC for your time and you need to leave. I asked why are you kicking me out? I didnt do anything! He said you told me you had a significant other and he isnt here so you need to leave. I said he is my boyfriend! We arent even engaged or sharing bills - I dont understand why you wont listen to me! He said it doesnt matter you need to get out or I am calling security. Once he asked that I tried to go back to get my personal information and he slammed the door shut and said you cannot go in there. I told him to screw off I dont want his GC and I just want to understand what I did wrong! He said just leave. So I did and I called the people who set me up to report it. I WOULD NOT RECOMMEND YOU EVER WORK WITH THIS COMPANY If they hire and condone such behavior from their agents. I am still trying to figure out what the heck just happened in there b/c even the lady who worked there said she didnt get it. I have filed them with the BBB and I hope you all know DO NOT WORK WITH THIS COMPANY in Dallas, TX! There are plenty other places you can buy your timeshares from - dont buy with them.