Royal HolidayRefund

In January 2016 it became necessary for us to cancel one of two reservations we made for the DR. We understood that there would be a $100 fee for the cancelation. Royal assured us that we would receive a $1100 credit to our credit card. It has not been over two months since this process started and each time I ask Royal about the refund they ask for additional information around the Credit Card used, I have not provided ALL the necessary information to Royal which in turn results in Royal ending communication with me and after 25 e-mails they began a process of assigning a different representative to the "case" each time I call or e-mail.

Responses

  • Ro
    Royal Holiday Apr 01, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Hi Ross Gibson, thank you for your comment. We value your business and want to ensure you feel satisfied with your membership. Please send an email with the details of your experiences (along with your member ID) to [protected]@Royal-Holiday.com. We will follow up with you as soon as possible to resolve the issue. Thank you. #RoyalHoliday

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