Royal Holiday Vacation Club reviews and complaints 3
View all 217 complaintsRoyal Holiday Vacation Club - Refund
In January 2016 it became necessary for us to cancel one of two reservations we made for the DR. We understood that there would be a $100 fee for the cancelation. Royal assured us that we would receive a $1100 credit to our credit card. It has not been over two months since this process started and each time I ask Royal about the refund they ask for additional information around the Credit Card used, I have not provided ALL the necessary information to Royal which in turn results in Royal ending communication with me and after 25 e-mails they began a process of assigning a different representative to the "case" each time I call or e-mail.
Royal Holiday Vacation Club - Fraud
This company is a complete fraud. Do not trust this company. They make all kinds of promises of places to go, then after we call to try and see where we can book and more than half of the places were "no longer available". There was no "rescinding" options, nothing. On top of a monthly payment, there is a yearly payment, even if you pay it off.
We are in the same situation, except we purchased ours in the Dominican Republic. Because it was signed in the D.R., we are being told that there's nothing we can do! They are saying, since it was not signed in Mexico, we cannot cancel under their terms - even though the Headquarters for their company IS in Mexico! Any advice you could give us? PLEASE, we're totally frustrated!
I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership. Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:
http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/
Royal Holiday Vacation Club - Scammed and misleading selling tactics and practices
Contract Number: 444503
My husband and I were scammed by Royal Holiday while on vacation in the Dominican Republic in 2006. We were deceived and pressured into purchasing this timeshare in the Dominican Republic, and bought the silver points package of 20, 000 credits. We must have been there for at least three hours or more with these devious salesmen who make a living out of ripping people off. We were going back forth about not being interested and how we just wanted to enjoy our vacation, but they mislead us into believing that if we joined we would get discounted airfare tickets (70%). We thought it was awesome, discounted airfare, unlimited reservations at the Bavaro Princess and Ocean Blue Hotel plus an added bonus certificate to be used within 2 years as an incentive. We purchased based on the fact that the annual payment was not a maintenance fee, but a fee that was paid for a travel agency with RH that gave us discounted airfare tickets. When we came back to the USA we realized we had been conned, so we tried canceling but it was too late.
We've made numerous attempts to get out of this sleazy company with misleading business practices, but unfortunately we have been able to get out. We would like our money back or at least part of it.
We filed a complaint with the BBB and this caught RH attention so they contacted us, and asked us that if we agreed to remove the complaint they would pay us 1, 000. We took the 1, 000 to pay for the annual fee of $795.00 last year 2009 . The annual fee started at $495 and we were told that this would never go up. We've called RH numerous times but since we didn't remove the complaint with the BBB they refuse to speak with us and transfer us to the legal department which are so rude and even hang on us. At this time we want NOTHING to do with ROYAL HOLIDAY CLUB we want to leave this nightmare behind us. We proceeded to file a complaint with the FTC Federal Trade Commission and we are still waiting. This company is sleazy and underhanded, and we would happily join a class action suit. I have invested many thousands of dollars, we are extremely disgusted.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contract Numer: [protected] Membership # 425110
Royal Holiday has been nothing more than a bait and switch scam. We were also scammed by a group of con-artists while vactioning in the DR, were promised that if we "ever" wanted to sell our membership they would help and that it would be "no problem." When we realized that Royal Holiday was nothing more than a scam we attempted to sell our membership only t0o find Royal non-responsive to our request.
We too were promised "cheap" air fairs, etc. but once Royal has your money they seem to forget about you and state that the representative had no authority to make such claims.
Royal has continued to increase their Dues and when questioned, if they answer, state a clause in their contract which allows them to increase dues whenever they wish even though they stated when we gave them $24, 000 that the dues would never go up.
Royal has been non-responsive to all our requests but was more then happy to take $24, 000. One wouold think that for $24, 000 you would receive service, do not count on it.
We contacted the Better Bussines Bureau and filled a complaint and while this did get their attention they side steped our desire to cancel our membership or even to sell it as they had indicated would be "no problem."
I am in total aggrement with the comments above about Royal and would advise anyone being approached by Royal to run as fast as they can. Royal is a SCAM.
The idea to file a complaint with the Federal Trade Commission is an excellent idea and we will move to file and would be happy to join a class action suite.
Ross Lee Gibson
rossleegibson@yahoo.com
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Hi Ross Gibson, thank you for your comment. We value your business and want to ensure you feel satisfied with your membership. Please send an email with the details of your experiences (along with your member ID) to Community@Royal-Holiday.com. We will follow up with you as soon as possible to resolve the issue. Thank you. #RoyalHoliday