Royal Bank of Canada Direct Investing review: Absolutely rigid & customer intimidating complaining process

I have noticed RBC Direct Investing is using only my English name on statements I received from them since they took over all my HSBC accounts & investments since March 2024. When I started to request my full legal name to be restored on their records since a week ago, I ran into multiple on-going red tapes, total rigidity & much intimidations & lots of frustrations just to have my full legal name restored in the proper order/arrangemnt.

I have been doing business with Royal Bank of Canada since July 1994 & this bank has all my personal information including my full legal name, my SIN number, my address, telephone number, date of birth & so on. All these information remained identical since 1994.

HSBC was using my English name with my ethnic name intials for 24 years until RBC took over in March 2024. RBC Direct Investing took over all my HSBC investments & uses ONLY MY ENGLISH NAME & SCARCED MY ETHNIC NAME INITIAL TOTALLY.

I shared with a customer care officer named Pat Feng my concerns & limitations regarding what they called a ''Name change'' request (I insisted that this is a NAME CORRECTION request) such as my driver licence had not been renewed recently as I am no longer driving for 15 yeras, I have no passport whatsoever as I do not travel, etc. Ms. Feng has already confirmed that RBC does have my full legal name , though in different arrangements/orders (such as my English first name-my ethnic name-my last name or my English first name-my ethnic name initials-my last name). However my name arrangemt RBC has already on their own records or on my HSBC account records that they now poccess, ALL THESE NAMES ARE MINE WITH SAME SIN CARD NUMBER, SAME ADDRESS, SAME PHONE NUMBER, SAME DATE OF BIRTH SINCE 1994!

I cannot even want to imagine that RBC/RBC Direct Investing WOULD EVEN THINK THAT SOMEONE WOULD ACTUALLY STAY HIBINATED, DO NO TRICKS WHATSOEVER, USE SAME EVERYTHING FOR 31 YEARS IN ORDER TO STEAL ANOTHER PERSON' S IDENTITY & HIS/HER ASSETS & MONEY. WHAT A TOTALLY UNREAL & INCOMPENTENT BIGGEST BANK IN CANADA!

It is so very simple & easy for these so-called back office decision-making people to NOT spend any time to perform an actual investigation/risk assessemnt whatever regarding such a stright-forward, zero risk name correction request & straighten their records for a customer who have been banking with them for 31 years instead of simply telling him/her to fill out a name change form, waste lots of extra time & hassels going to a branch, finding, waiting & explaining what to do to multiple people, provide valid ID documents that THEY ACCEPT & so on & so forth! WHAT AN EFFORTLESS, NO COST/THOUGHT PROCESS FOR THESE BACK OFFICE DARK BOX OPERATING, VERY SECRETIVE INCOMPENTENT RBC DRIECT INVESTING PEOPLE TO HARESSS AND INTIMIDATE LEGITIMATE CLENTS OF THEIR BANK!