Rona review: service

I bought insulation six days prior to when I would be picking it up. I was told at that time they need to bring the skid down but would have it down for me. When my husband arrived to pick it up the skid was neither down nor was anyone with a forklift license able to bring it down. After two hours of trying to resolve the issue someone was located with a license to bring it out to my trailer. At which point the employee driving dropped the skid onto my trailer and ran into my trailer with the forklift. Not only was our time wasted but also safety was compromised.