Rolex Service Center, Long Island City, NY review: Rolex oyster quartz watch

My 23 year old Rolex Oyster Quartz was staring to run slow, which indicates that I needed a new battery. I would normally take it into NYC where they would change the battery and steam clean the watch at no charge. Since I'm reluctant to travel into to city due to the crime, I sent the watch to their site in Long Island City, NY. I just received an estimate to redo the entire watch which would include even refurbishing the watch band. They would not just replace the battery. They will only do the complete job for over $1,800. They offered no other alternative than to send it back to me for the cost of $69. So now I paid $40 to sent the watch and now $69 to send it back to me not fixed. Rolex service is not helpful. The just want to do full unnecessary service to drive the cost up. Do not use them for service. Bring it to a local service jeweler.