The complaint has been investigated and
resolved to the customer's satisfactionResolved RMS Collection Agency — Bad service
resolved to the customer's satisfaction
I contacted Sprint in regards to a past due bill amount of $776 with them and I couldn't pay it right at that moment. So I was transferred to this "other dept" that would allow me to break the payments into three. I made the arrangements with that "dept" and thought that was the end of it. When the third payment was taken out of my account all under Sprint in my bank account I waited three days and the service was still not restored. So I called Sprint to see if there was an issue and I was informed that my last payment wasn't posted. I assured the Sprint CSR that the last payment was automatically deducted from my account on the agreed upon date. Then she told me that I needed to speak to "another dept" to clear it up. When I was transferred and the other CSR picked up the phone she wanted my account number so I gave her my phone Sprint number. Then she informed me that the number wouldn't work and wanted to know how my account was pulled up originally. I told her that it was two months ago and I have no idea how they would have pulled up the account. All the time I am starting to feel uneasy because am I not talking to Sprint? I did ask the CSR at that time and she informed me that they were a collection agency and the person that I had been dealing with was not in to make the posting. I informed her that I spoke to someone only once when I made the payments arrangements and I thought I was speaking to a Sprint representative. She told me that Sprint adjusted my account by $9 and a few cents and that was preventing my phone from being turned on. I had to pay the $9 first before service could be restored. I called Sprint back to make the payment and was informed that I still owed $299 and service would not be restored until that amount was paid. I told Sprint that I made the last payment and the amount was already removed from my account and they said that RMS hadn't posted it as yet. I called RMS back and got the rudest CSR I have ever dealt with. Not only was she not inclined to help but she was mocking me and wanted to know how I could make payment arrangements with someone when I didn't even know who they were. I told her Sprint transferred me to them and I stupidly assumed that they were Sprint. When I asked why my last payment wasn't yet applied I was told because it takes three days for them to post it to their system. When I asked why does it take three days she told me "because that's how long it takes and she had other clients to get to". I promptly hung up and waited a few minutes to call back, hoping to get a supervisor that could shed some light on when the amount would be posted, so I could have an idea when the service would be restored. The next CSR (Christine) was even ruder than the first and informed me that I had just called in and she wasn't transferring me to a supervisor before she knew what I wanted. When I explained to her that I didn't even know until now that they weren't Sprint and I was try to find out what the client confirmation number was so that I could provide it to sprint she informed me that "she wasn't going to go through the trouble of looking it up and it wouldn't do any good anyway. Plus if I had the service off for so long a few more days shouldn't matter and she had other customers to get to..." I just want to warn others what dealing with both Sprint and RMS is like. This is a nightmare and all they are doing is making a bad situation worse. All I set off to do was pay off my debt and restore my service.