Rickenbacker GroupFraud and cheating!

J
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Verified customer

I sold a car, new owners never transfered it to there name, car got towed, now cost of tow went to collections under my name. Rickenbacker refuses to remove this from my credit even though there is a bill of sale on record at the DMV showing I had sold the car!! They say the only way to remove this is to pay it, and then take new owners to small claims!! I have no record of who they are or where they are!! Help smb!

Responses

  • Ch
    Chris White Apr 04, 2007
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    I would file a small claims law suit against Rickenbacker Group. Take in your proof that you sold the car and that the new owners have not transfered the car into their name. This co seems to want a scapegoat to pay their fee and like since they cannot find the real owners of the car and your name is on the title still they are trying to force you to pay. I would bet you any kind of money this would not hold up in front a Judge and not only will they lose the towing fee but have to pay for court costs as well.

    Good Luck

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  • Aa
    Aaron Jun 12, 2007
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    Rickenbacker Collections is a bad company. More like a sweat shop. All of their agents are out of peru. They do business with company's and laugh at their cause while ripping off their customers... Carlos Casas is the owner, ext 107. One of the most two-faced people you will ever deal with. Un happy fat little man. It is one of the worst collection agency's I have ever done business with. The last time as well. A real shady company. Be-ware.

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  • Gl
    gladis Aug 23, 2007
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    Same thing happened to me... my husband sold his car to a family member and that family member sold it to a cousin, and they never changed the name!! The car got taken away from cops and we were the ones screwed!!

    Turns out the car was sold on an auction and WE had to pay 900+ dollars or else it was going to be taken to collections... Lesson learned that you cant even trust "family".

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  • De
    Dee Pemberton Oct 02, 2007
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    Deez-nuts!

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  • De
    Dee Pemberton Oct 02, 2007
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    I posted other comments about this sh*t company and they removed them. Whats wrong, can't take the truth! POS Co - LOL

    Oh yeah, I've been with this co for about 3 years I (which is a .0001% of my life - I'm 93 years old) and I smell like ben-gay and duuuush!!! Call me old geasers, ext113! I got double d's that hang loooooow bi-och!

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  • Ge
    Gerald Walker Jan 08, 2008
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    I sold a car, new owners never transfered it to there name, car got towed, now cost of tow went to collections under my name. Rickenbacker refuses to remove this from my credit even though there is a bill of sale on record at the DMV showing I had sold the car!! They say the only way to remove this is to pay it, and then take new owners to small claims!! I have no record of who they are or where they are!

    0 Votes
  • Ca
    Carlos Casas Jan 30, 2008
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    Yes, I am the owner of Rickenbacker. And I am proud to say to I live in a nice-### house with my hummer parked out front, and it was all due to you sorry people who paid your "collection bill" - ha ha ha. I take money to make money. I might have a short dick, but I got a fat ###... I mean wallet! So if you get a bill from my company, please pay it on time, as I got ho's to pay baby!

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  • Ka
    Kathy Mar 10, 2008
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    Yes, beware of Rickenbacker! They are liars, and you do NOT have to take any harrassment from them. Call their bluff, because they know that they are totally full of it. They recently came after my small company for a completely bogus debt, and I told them I simply would not pay it because I did not owe it. The representative said that they "have no other alternative but to continue to call" and I told them that I would have no other alternative "to continue to hang up on them". This company is evil. Do not let them bully you!!!

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  • Pe
    Peggy Apr 29, 2008
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    I got a call from Rickenbacker Group. The only reason I knew it was R.Group was because it was on my caller I.D. The man said "I need you to verify your address", etc. I said what for, what do you want. He would not answer. I told him I do not give out personal info to people I don't know who they are or what they want". He hung up on me. What is with that bull crap. What kind of business is that?

    0 Votes
  • Jo
    John Martins Jun 03, 2008
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    I just want to share my experience with Rickenbacker group, I told them my situation, I sold the car, new owner never changed the registration over etc etc. They worked with me gave me some time to get the money and actually I found the guy I sold the vehicle to. I asked the buyer to pay this fee he said no take me to court, so I did. I paid Rickenbacker first, so it would come off my credit report and then sued the buyer for the payment I made lawyer fees and missing work. Now I get a bi- weekly paycheck of $609.37 from the buyer, until March of 09. You do the math! I won this one and it was because Rickenbacker gave me some good tips. So for me Rickenbacker group is one hell of a company!!!

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  • En
    enrique Jun 10, 2008
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    Come on John, you must be working for these sleezballs. Most of their "agents " are borderline illegals who speak crappy english or hussy gangsters out of the getto. I think your full of $hit.

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  • Li
    LinxSux Jul 17, 2008

    We have another experience with Smart Collect www.scollect.com and www.rickenbackergroup.com. We hired them to collect on some accounts for us. It seemed reasonable...10 bucks per month.

    We paid for months and months. Watching the notes in there system do nothing. Yet they collected the money. They would ignore emails and voicemails. They would constantly mix up accounts...we had our clients receiving letters with other clients info. Whe I would get ahold of them...within seconds they added notes to there system that they attempted contact...literally while I was on the phone hitting the refresh button.

    We finally cancelled the service. About 2 weeks later they recieved a check for $174.95 on an account they had been "collecting on". They called us and said we worked so hard and we collected this money for it. If you want it pay a $60.00 fee and we will send it to you. WHAT!!! You guys must be in love...why after you never did any work...just collect money month after month...would I send you another $60.00 for you to steal.

    Stay clear from these scam artists. Smart Collect and the Rickenback Group are first rate scam artists. This is extortion and blackmail.

    I am wondering if anyone else has used there service with simular experiences.

    0 Votes
  • Ke
    Keith Baker Aug 11, 2008
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    Well, well, well... First of all, I'm pissed I had yet another girl baby... I hate women, it should of been a boy; but life goes on. I work for this ### company, rickenbacker... As a sales man that only works of getting business from company that offers me a big reward. If you are a small company, please go away. But if you have a million plus to collect on, please, please, please send it my way. Email: [email protected] I will not collect ###, due to the fact all of my collectors are from Iran or Peru. And even though we are based out of California, and most of our collectors are ungraduated jiggers from the getto, I will never call you back to let you know we got money from your accounts. If I do, I will send you as little as possible. We scam you, because it puts money on our table... Not yours!!!

    0 Votes
  • Cu
    Customer Aug 11, 2008
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    We are looking for ### and illiegals working at this piss of $### company... Reward: $5999.00. Please contact ICE to claim.

    0 Votes
  • Ja
    Jazz Aug 11, 2008
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    I can;t give you my real name, my fake name with the compant is Jazz. The general manager is Dee. She fired me due to the fact she was racist. I worked here over 9 years, the company is now downsizing due to lack of business. Dee claimed I am "too black" to work here anymore... I am now contacting obama, orpah and civil rights dept. Rickenbacker is a bad company. I will never deal with again...

    0 Votes
  • Ma
    Marc Consuela Aug 11, 2008
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    My name is Marc,

    I had 3 recent accounts placed with Rickenbacker, After placing them, I never heard back from this company. I tried calling over and over again to a Mr. Baker and never got a call back. I had to use another company after 6 months. I finally got my money after using another collection agency. I would never use this company again. You submit accounts and never speak to anyone again... pointless!!!

    0 Votes
  • Ma
    Marc Consuela Aug 11, 2008
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    Smartcollect... More like SmartScam!!!

    0 Votes
  • Ba
    Barack Obama Aug 11, 2008
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    Rickenbacker is great! I placed a debt for 430, 000 and got 1, 300 back after 3 years! I finally love this country!!!

    [email protected]

    0 Votes
  • Li
    LinxSux Aug 11, 2008

    Amazing...we just got an email from this company...I should report that since this blog and after several calls they did pay...amazingly...I got this email from them 5 minutes ago...

    E-Mail from "Carlos Casas" to "Kevin" (www.complaintsboard.com)
    ________________________________________
    Mon, 11 Aug 2008 23:07:33 -0700
    ________________________________________
    hey... F*ck you... you got your money you cry baby ###!

    ________________________________________
    E-Mail from "Carlos Casas" to "Kevin" (www.complaintsboard.com) ComplaintsBoard.com [[email protected]]
    ________________________________________
    Mon, 11 Aug 2008 22:51:42 -0700
    ________________________________________
    Stop blogging on me. I took your cash, deal with it bi-otch! F*cking ###!

    I eddited the F words...and my mistake he sent two!!!

    This company is full of crooks...stay clear of them and warn everyone of their practices.


    I am sorry, I had to post again...I am in shock! DO NOT use these companies for collection purpouses...Smart Collect www.scollect.com and www.rickenbackergroup.com.

    If you are sent to them for collections...record everything and keep copies of everything. If you have business dealing with them and you are inside their state...file a suit against them.

    Warn everyone about this company...the emails they sent me seem almost threatening. I am locking my doors...I don't trust they wouldn't do anything. What kind of company would send emails like that?

    Below is there contact information...feel free to contact them...especially Carols Casas the CEO.


    Toll Free: 888 - 800 - 7939

    Po Box 910
    Morgan Hill, CA
    95037
    Direct: 408 - 762 - 7319
    Fax: 408 - 762 - 7201
    Email: [email protected]/[email protected]/[email protected]/[email protected]
    www.scollect.com and www.rickenbackergroup.com

    0 Votes
  • An
    anthony Aug 13, 2008
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    my girlfriend is getting calls at her job from a brooke looking for me when she asked what it pertains to they just hung up on her i'd like to know what this is about.

    0 Votes
  • No
    none provided Sep 16, 2008

    I had the same problem as everybody else, I got my car town away and the towing company sold it and they never change the name of the owner. Lucky for me I have copies of the ticket the insurance cancelation and records from the DMV that prove the car was not mine when the police took it. I have a really close friend that works at a collection agency that in Nation wide and she is going to help me suit the sh** out of this company. I have provided her with the information and she is working on the case. I am not paying a penny to this company because I do not own them sh**. Good luck to all of you that have to deal with rickenbacker because they are the worse collection agency. As for me I am moving forward on putting complains at the BBB and all the credit bureau.

    0 Votes
  • Th
    thurley Sep 23, 2008
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    2 recorded calls during september- with no way to speak to a person-25704

    0 Votes
  • Sh
    Shannon Sep 24, 2008
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    Do any of you have any specific recommendations of good collections agencies?
    Thank you.

    0 Votes
  • To
    Towman817 Mar 24, 2009

    Pacific Creditors is a by far a better solution to your needs. Give them a call at 800-364-9952. I deal with a guy named Kevin. He is great. I only have his cell phone number but this number is the one from their website. Good luck.

    0 Votes
  • Da
    Da_x_man Mar 24, 2009

    I have same problem with this company, and they keep ask me to pay for the money that i own them by my toyota corrola. But the car not be long to me anymore, and they keep ask me to update the information that the card not belong to me, then send the record from the DMV to prove that not belong to me 3 times. and now they keep hassarssing me and ask me to pay the money to them. Also, they put me in bad credit report. I think we should bring them to course for this because that company could ruins our credit history. Please email me if you have any question at [email protected]

    0 Votes
  • Da
    Da_x_man Mar 24, 2009

    I have same problem with this company, and they keep ask me to pay for the money but the car not be long to me. and they keep ask me to update the information for that car, then i have to went to the DMV 3 times to get the record somehow they said that they did not receive anything and they keep hassarssing me by phone and ask me to pay the money. Also, they put me in bad credit report. I think we should bring them to court because that company could ruins our credit history and we could ruin our future for this. Please email me if you have any question at [email protected]

    0 Votes
  • Ju
    Julie Souza Mar 30, 2009

    Im having the same problem. I have been dealing with them for about a year now saying i owe money on a car i never owned. But what is funny is see the money there trying to collect for is a honda civic, i owned a honda accord. Now when i talked to two different people and they both kept going back and forth saying yea its the honda accord then another person said no its a honda civic. Me and my dad asked for information from them and it took nearly 3 months to get the information they had on me..This is on my credit history for a car i never owned. They also have my parents on a car they never owned. There trying to get 1500.00 in towings fees. Im so frustrated i dont know what to do anymore these people are ###en rude ###s and something needs to be done..

    0 Votes
  • Jo
    joe c Apr 23, 2009

    It is amazing to me that such a company is allowed to operate. Is there nothing that can be done? Perhaps a filing with the FTC? Any lawyers reading this?

    0 Votes
  • Br
    Brandy Tincup May 05, 2009

    The exact same thing happened to me. I sold my car two years ago, and it was towed. Now I'm stuck with the bill even though I sold the car. I'm contacting the Better Business Bureau and then an attorney to go after The Rickenbacker Group.

    0 Votes
  • Im
    I M NOT GIVING YOU SH*T May 18, 2009

    THEY ARE SCAMMERS

    0 Votes
  • Co
    COMPLRICKENBACKER Jul 13, 2009

    WARNING!!! THE RICKENBACKER GROUP HAS BROKEN EVERY FDCPA LAWS BY SCAMING UNSUPECTED DEBTORS IN TO PAYING BILLS WITH INTERESTED MORE THEN THE BILL IT SELF. IF YOU ACCOUNT IS ON YOUR CREDIT AND WANT TO HAVE REMOVED BY RICKENBACKER JUST CALL AND PAY THE FULL AMOUNT OUT THE DEBT YOU OWN OR IF IT WAS FILLED FOR BANKRUTSY JUST CALL THEM YOU CAN PAY IT AND ALSO REMOVE FROM YOUR CREDIT, JUST ASK FOR A DELETION ON THE CREDIT REPORT. (REQUEST AGREEMENT LETTER PRYER TO ANY PAYMENT)
    THIS IS THE LETTER THEY SOUND OUT TO ALL CUSTUMERS THAT KNOW TO ASK FOR A DELETION ON THEIR CREDIT REPORT.

    RICKENBACKER GROUP HAS AGREED TO SUBMIT TO EXPERIAN, EQUIFAX, AND TRANSUNION AS A TOTAL DELETION

    ***IF YOU SOLD YOUR CAR JUST SEND IN BILL ON SALE FROM DMV ONLY TO CLOSE YOUR TOWING BILL

    ***A COLLECTION WILL STAY ON CREDIT FOR 7 YEARS OR 7 YEARS AFTER YOU PAY IT, SO DONT PAY ON THE 6TH YEAR

    0 Votes
  • An
    annoyed808 Sep 04, 2009

    DO NOT call them back. Either Jessica, Brooke, or Anthony will try to help you and yell, put you on hold, give you some attitude and respond to you with "bleh bleh bleh"... You also find out that this company succeeded scamming people in CALIFORNIA for the last 40-50 years.

    Truth: Yes they are located in Morgan Hill, CA and they also go by numerous other phone #... such as 408-762-7280, 408-762-7322, and 800 573 8774 DO NOT give them any of your information other than what they know if you do call them.

    I was caught in a fraud ring when we sold our car to someone and that other person was a junkyard worker who then worked with another towing company to fake a tow and got our information from DMV and then worked with this collection agency to get money from us.

    THEY WILL DO EVERYTHING TO REACH OUT TO YOU AND GET TO YOU ! I sent them bogus 1000 page fax and harassed them myself ! They were laughing and playing games, making fake accents in their bilingual tones...

    To know that there are individuals out there who do this for a living is SICK !
    REMEMBER before you ever CALL back ANY #, please do some research and you'll be shocked to find the information. Apparently I am not the first one to be involved in a similar incident that involves a car, towing, or some vehicle incident.

    PROTECT YOUR INFORMATION !

    oh they weren't too smart with the whole we only speak spanish bullsh... I understand spanish even though I am not a native spanish speaker.. shows to prove how dumb these individuals can be as well.

    "hi im jessica, how can I be of an excellent service to you"
    "hi jessica scam artist, wow you speak proper english? can you stop harassing me? "

    click ~

    BEST WISHES EVERYONE !
    GO GOOGLE "CARLOS CASAS RICKENBAKER"
    http://www.google.com/search?hl=en&client=saf ... nbacker&spell=1

    and then see their amounts of money they give to the GILROY Chamber of Commerce, ACA people at http://www.acainternational.org

    I'm sick... these people really make me sick.

    http://sanjose.bbb.org/Business-Report/Rickenbacker-Collection-Service-214180


    they just called back with an asian indian woman who didn't speak english well...a spanish speaking woman who was mad... and a poor italian speaking man. and then of all.. another man said is this "ching chong..."

    this is the company scamming you 100000000s of dollars... wow... they call themselves "BUSINESS HEROES"

    here is the CEO's LINKEDIN info http://www.linkedin.com/pub/carlos-casas/2/160/667 and it's listed in SPAIN!

    oh FYI... you know how to make your # private right? by pressing *_ _ ... use it when calling these ### back.

    poor website. http://www.rickenbackergroup.com/

    1 Votes
  • Ri
    Rickenbacker Representative Jan 18, 2010
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    a verified customer
    Verified customer

    As a representative of Rickenbacker Collection Services, I have some valuable information for readers who have an account in collections with our organization.
    First and foremost, if you receive a notice of collections, immediately contact the collection agency. There may be a pending credit reporting action and ignoring the collection notice will not help you.

    If the account was placed as the result of the towing and storage of a vehicle:
    If you sold or transferred the vehicle to another party prior to the tow date, there are options available to you:
    1. Provide a copy a notarized Bill of Sale, signed by the seller and buyer prior to the tow date
    2. Provide a copy of an acknowledgment from your state’s titling office, indicating that the transfer took place prior to the tow date
    If you were the owner of the vehicle at the time of tow:
    1. Every state has a provision that allows the towing company to charge for the towing and storage services of the vehicle.
    2. Turning the title over to the towing company does not extinguish the debt.
    a. If the vehicle is sold, the sale amount is applied to the towing and storage fees.
    b. If the sale of the vehicle does not cover the total fees, then there will be a deficiency balance.
    i. The deficiency balance is what the towing company submits for collections.
    c. If the towing of the vehicle was the result of an accident, consult your insurance policy.
    i. if the policy does not cover towing and storage costs, then it is the responsibility of the owner to pay for the services of towing and storing the vehicle.
    ii. If the policy does have this coverage, then a claim for the towing and storage must be submitted to your carrier according to the guidelines of the policy. Consult your insurance representative.

    If the account was placed as the result of a credit transaction, medical service, retail purchase or any other type of service or purchase.
    The original creditor will be named in the first communication notice from the collection agency. Gather all of the records and documents you have available regarding that transaction. If you dispute the debt for any reason, send your explanation of your dispute along with a copy of your records, to the agency from which you received notice. This will initiate an investigation of your dispute. It is also recommended, that you follow up with the agency by phone around 10 to 14 business days after the date of your letter. Many agencies will accept communications by fax and/or email.
    You have the right to dispute a debt which you feel you do not owe. If you know that you are responsible for the debt, many agencies will accept a lower settlement payment to close the account or work with you to set up a payment plan that meets your budget.
    The most important thing to remember is that ignoring the debt, yelling at the collection agents, and sending threatening letters to the agency will not resolve the debt. Communicating in a manner that is of the interest in resolving the debt is more effective and more for your benefit.

    0 Votes
  • Ri
    rickbackscam Jul 08, 2010
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    a verified customer
    Verified customer

    Check this out www.dontpayrickenbacker.com

    0 Votes
  • Am
    AmberD Sep 07, 2010
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    a verified customer
    Verified customer

    File a complaint with the office of the Attorney General. It is a simple online process (just google it). I had the same thing happen to me and after four years of fighting someone finally told me to file the complaint with the AG. Two weeks later (today!) I received a letter from the AG with a copy of the response they received from Rickenbacker saying the debt would be removed from my name and the credit agencies would be notified that it was in error. Thank you Attorney General Brown! If they get enough complaints, the AG will be able to do something to shut these scam artists down. Please help me spread the word of how to handle this situation. It has prevented me from being able to buy a home and cost me hundreds of dollars in the process. If only I had known it would take a simple online complaint form...

    Good luck to you!

    0 Votes
  • Ma
    Marcis Castro Oct 05, 2010

    I used to work for [censor]enbacker group and they a have a call center in Lima Peru they pay us less than $2.00 an hour an we work more than 50 per week and don pay us over time, they treat us really bad, a guy called Fernando always come to Peru, and treat employess really bad, can someone do anything, do customer service from another country itś ok itś not against the law?

    0 Votes
  • Ch
    cheerful_77 Oct 12, 2010

    This company is a fraud and they cheat people. They tried to smear a collection on my credit report that was not mine and they had no proof aside from the name of the person being the same as mine. I got them good though, i filed an identity theft report and a complaint with the LA superior court. I fought back. They take advantage of people who do not know how to fight back or do not have the time to do it. Do not let them do that to you. They are awful!!!

    0 Votes
  • Co
    Corndog Mar 30, 2011

    Breaking news!! Rickenbacker is closing their doors and ordered by the district attorney of Santa Clara to withdrawal all negative credit reporting. To be added to the list of people wanting to have their credit report cleared contact the Santa Clara Consumer Protection Department at 408-792-2836, ask for Cory Finnegan.

    0 Votes
  • Cy
    Cynthia Estr May 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Thanks for all your input, I too was a victim of mistaken identity, on May 9, 2011 just found out that Rickenbacker has place Serious Negative Delinquency on my credit report back on 2002, and I have a collection debt of $2242.00 I tried calling them, no answer, I was trying to clear this issue with them, but no ware to be found.no website no updated Tel #. I'm so upset, I'm trying to buy a home and they just brought my credit score down.

    0 Votes

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